Smart Switch Error Message is displayed and connection cannot be established

Last Update Date : Jan 09. 2018

Error Message

If message that reads “The version of the connected device is not supported. Please check the software version of your device. (Smart Switch is supported by Android OS version 4.1.2 or higher.)”is displayed, then connection cannot be established.

Please make sure that the device model is supported by Smart Switch


Galaxy S3, Note 2, (Android 4.1.2 or higher) and Galaxy S4 or later.


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