Smart Switch Error Message is displayed and connection cannot be established
If message that reads “The version of the connected device is not supported. Please check the software version of your device. (Smart Switch is supported by Android OS version 4.1.2 or higher.)”is displayed, then connection cannot be established.
Please make sure that the device model is supported by Smart Switch
→ Galaxy S3, Note 2, (Android 4.1.2 or higher) and Galaxy S4 or later.
Need more help? Contact Us.
Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm
* For any printer related enquiries, please visit HP website .
Find out more about how you can get face-to-face help.