Software over the Air upgrade (FOTA)

Last Update Date : Jan 09. 2018

Software over the Air upgrade

If the new software update is available, you can receive the notification automatically in the Home screen. When you pull down the top menu and tap "Software update" icon, the update will be progressed.




If you want to check the new software update is available manually, tap Settings > About device > Software update menu. 




Update :Check for updates manually
Auto update : Check for updates automatically  (If you do not want auto update just uncheck the box for "Auto Update" & "Wi-Fi only" .)





Q. I’m worried about data loss like contacts and photos after software upgrade over the air
A. All user data is preserved after upgrade. However, we recommend you backup the data periodically.

Q. When I upgrade the software over the air, I found the packet data is necessary. Will I get charged?
A. It’s depend on the policy your network provider. So we recommend using free Wi-Fi network.

Need more help? Contact Us.


Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us