What to take note when making purchases with Samsung Pay?

Last Update Date : Jun 07. 2018

How to make in-store purchased with Samsung Pay?

1 Launch Samsung Pay by either swiping up from the home button
2 Select the card you want to pay with by swiping left or right
3 Authenticate with your fingerprint or iris and tap your phone on either the MST card reader or NFC reader to complete the transaction.

Alternatively, enter your 4-digit Samsung Pay PIN if you have chosen not to use fingerprint or iris features

How to cancel a payment made using Samsung Pay?

Cancelling a payment made with Samsung Pay is the same as with a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.

How to return a purchase when payment is made using Samsung Pay?

All purchases made with Samsung Pay can be returned according to the store’s policies. If you return an item paid for with Samsung Pay, the store may require you to tap your phone onto either the MST card reader or the NFC reader to complete the return.

How to keep track of purchases made with Samsung Pay?

The last 10 transactions* made with Samsung Pay are viewable in the Samsung Pay app. Simply tap on a registered card in the app to see all the Samsung Pay transactions made with that card**.

Additionally, a real-time*** push notifications with transaction details will be sent after each Samsung Pay purchase.

Take note:

* Some cards will only display the last 10 transactions
** Transaction information is not provided for all cards
*** Real-time push notifications require an active internet connection

• Displaying transaction history is not available for all card types or card issuers. Samsung Pay may not show your transaction history depending on the policies set by your card issuer. In these cases, you can launch your card issuer's app from the Samsung Pay interface if you have the app installed on your device; or visit your card issuer's website or login in to your online banking portal to view transaction information.

What to do if original payment card registered with Samsung Pay is lost?

The payment cards on Samsung Pay are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you may need to remove the original payment card from Samsung Pay and register the replacement card.
For your convenience, many card issuers will link your new physical card number to your digital card number in Samsung Pay. This allows you to still have access to your purchasing accounts while you wait for the new physical card to arrive.

How is the default payment card in Samsung Pay determined?

No default card can be pre-determined. The last card registered or used will appear when you open the Samsung Pay app.

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us