When Samsung Connect Home is not being discovered

Last Update Date : Jun 26. 2018

If your Samsung Connect Home isn't being discovered, perform these steps:


• Confirm the Wi-Fi Hub is plugged in with the Ethernet and power cables, and the LED is blinking red/green
• Confirm the ethernet connected to the modem

• Confirm the Ethernet is plugged into the IN port (not the OUT port)

• Confirm SmartThings app is being used 

• Confirm the mobile is within 5 ft. of the Wi-Fi Hub

• Confirm the mobile device is connected to a different source of Wi-Fi or mobile data. Switch from one to the other if connectivity is poor

• iOS doesn't support "easy setup" automatic discovery. If using iOS, confirm that the plus icon is tapped and selected Wi-Fi Hub from the catalog

• Power cycle the modem in order to update the MAC address of the router

• Factory reset the Wi-Fi Hub by holding the Reset button for approximately 10 seconds. The LED will go dark, then blinking green, then blinking red/green

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