How to disable Demo mode on Samsung TV?

Last Update Date : Dec 10. 2018

Please note:
• When TV is in Retail/Demo/Store Mode, picture settings will revert every 5 to15 minutes depending on TV model
• Users will also see e-sticker/advertisement at the side of TV screen depending on TV model

1 Go to Menu > System > Expert Settings > Usage Mode > Home Mode to change back from Retail Mode

Please note: For some models, user need to change it by going to Menu > System > Plug and Play > Home Mode

2 For some older TV model, the user needs to use the physical button on the TV to change the usage mode

Press the volume button down 2 times. Then press and hold the Menu button (while volume bar is still showing) for 10-15 seconds. The image will flicker and change to Home Mode.

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Samsung Customer Service Centre @ Westgate will be closed for renovation works from 07 January 19 to 08 February 19. Operation will resume on 09 February 19 at 11:00am. We apologize for any inconvenience caused.

Contact Us