How to troubleshoot Internet connection issues on your Samsung TV

Last Update Date : Sep 24. 2019
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If you're having trouble connecting to a network on your TV, try these tips and tricks:

1 The wireless network connection has failed.

Make sure your wireless modem/router is on and connected to the internet.

2 The wireless network signal is too weak.


  • Place your wireless router or access point in a central location. Try to avoid putting it in a corner. We recommend placing the router no more than 15 metres away from your TV.
  • Use a wireless repeater to boost your wireless signal strength. Place the repeater halfway between your router and your TV.


3 No network found


  • Make sure the ethernet cable is plugged into your TV and router/modem correctly.
  • Make sure your router/modem is turned on.
  • Try resetting your router/modem.
4 Connected to a local network, but not to the Internet.


  • Make sure the ethernet cable is connected to your router/modem's external LAN port.


5 Network setup is complete, but unable to connect to the Internet.


  • If the problem persists, contact your internet service provider.


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