Troubleshooting guide for Samsung Soundbar System

Last Update Date : Feb 07. 2020

Information Icon Please Note: The information on this page is for Singapore products only. Please visit your local support page

If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you.

Perhaps you may want to try out these troubleshooting guide


Common Topics

  1. How to connect soundbar to TV?
  2. Soundbar unable to turn on
  3. No sound is produced from the Soundbar


Troubleshooting Guides

  1. Remote is not working
  2. Red/Blue led indicator on subwoofer
  3. How to connect subwoofer to soundbar
  4. Soundbar turns on automatically
  5. Soundbar is out of sync with the TV 
  6. The subwoofer drones and vibrates noticeably


If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. We are available 24 hours a day, 7 days a week. 

How to connect soundbar to tv

1 Connecting to a TV using HDMI cable
HW-K950-Soundbar-HDMI

1. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV.

2. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode.

2 Connecting to a TV Using Digital Optical Cable
HW-K950-Soundbar-Digital-Optical-Cable

1. Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied).
2. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode.

3 Connecting to a TV Using Bluetooth
Video Alternative Text

Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more 

Soundbar does not turn on

Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar.

 

 

1 Unplug soundbar from wall socket

Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. 

Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. Be sure to connect them firmly; they should not easily disconnect.

2 Test the wall socket

Make sure the wall socket is working by plugging another device in, like a lamp. 

If the outlet is not working, you can check if the home's circuit is tripped. Otherwise, contact an electrician for further assistance.

3 Check the power cord connection on the back of the soundbar

Make sure the power cord is firmly connected to the soundbar. There should not be any gaps and it should not disconnect easily.

4 Plug the soundbar into the wall socket and turn it on.

If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. We are available 24 hours a day, 7 days a week. 

No sound is produced from the Soundbar

1 No sound when soundbar are connected through the TV

 

1.1 Make sure your TV is set to use external speakers
If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). 

Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out).

If it does not, then your TV does not support external sound systems.  

 

1.2 Set the source for the soundbar

Use the source button to adjust the source to how the TV is connected. The front display on the soundbar will show the currently selected source from one of these options:

  • HDMI
  • D-IN/Optical Audio
  • AUX
  • Bluetooth

 

1.3 Check the cables

Make sure the cable is securely plugged in at both ends and check if audio works. If there is still no audio, replace the cable and try again.

 

If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request.

• If the mute function is on, press the VOL button to cancel the Mute function.

The remote control does not work

1 Replace the remote control batteries
2 Clean the upper edge of the remote control (Transmission Window)
3 Move closer to the soundbar and try again
4 Mobile phone Camera testing
troubleshooting-remote-with-mobile-phone-camera

Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. If the LED glows than the remote operates correctly.

If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request.

Soundbar turns on automatically

Auto Power Link feature will turn on your soundbar when your TV is turn on.

 

To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. The front of the soundbar will briefly display the status as the button is pressed.

Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off.

Soundbar is out of sync with the TV

One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. Your soundbar includes an Audio Sync feature to correct this.

The following are the three most common solutions:

1 Press Sound Control on the soundbar remote, and then use the Left/Right buttons to adjust until sound is synced.
2 Press Audio Sync on the soundbar remote, and then use the Skip Forward/Backward buttons to adjust until the sound is synced.
3 Press + or - under Audio Sync to adjust until the sound is synced.

The subwoofer drones and vibrates noticeably

Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. up or down to adjust its value (between -12, -6 ~ +6).

If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. We are available 24 hours a day, 7 days a week. 

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