Troubleshooting guide for Samsung Soundbar System

Last Update Date : Jul 31. 2018

If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, follow these troubleshooting guide before request servicing.

Table

Issue

Solution

The unit will not turn on

Check if the power cord is plugged into the outlet

A function does not work when the button is pressed

If there is static electricity in the air, disconnect the power plug and connect it again

Sound is not produced

• If the mute function is on, press the VOL button to cancel the Mute function
• Adjust the volume if it is set to minimum

The remote control does not work

• If the batteries in the remote control are drained, replace with a new one
• If the distance between the remote control and main unit are too far, move closer to the unit and try again

The red LED on the subwoofer blinks and the subwoofer is not
producing sound

Your subwoofer may not be connected to the main unit of the product. Try connecting both devices again

The subwoofer drones and vibrates noticeably

Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control

up or down to adjust its value (between -12, -6 ~ +6)

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