Troubleshooting guide for Samsung Soundbar System
If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, follow these troubleshooting guide before request servicing.
Issue |
Solution |
---|---|
The unit will not turn on |
Check if the power cord is plugged into the outlet |
A function does not work when the button is pressed |
If there is static electricity in the air, disconnect the power plug and connect it again |
Sound is not produced |
• If the mute function is on, press the VOL button to cancel the Mute function |
The remote control does not work |
• If the batteries in the remote control are drained, replace with a new one |
The red LED on the subwoofer blinks and the subwoofer is not |
Your subwoofer may not be connected to the main unit of the product. Try connecting both devices again |
The subwoofer drones and vibrates noticeably |
Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control up or down to adjust its value (between -12, -6 ~ +6) |
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