What to do if Remote Control does not pair/work with Samsung TV?
If your remote control is not working/pairing with Samsung TV, follow the troubleshooting guides below:
• Change if the battery lifespan is depleted. Change to new battery, if needed
• Check if the batteries are inserted correctly. Ensure that the + and - on your batteries correspond to the + and - in the battery slots in the remote
Pairing (connecting) your Smart Remote
When you turn on your TV for the first time, your Samsung Smart Remote should pair to your TV automatically.
However, if it is not connecting, you can pair it manually. The pairing method will differ slightly depending on which remote you are using. Refer to your user manual for manual pairing.
Checking the infrared remote and sensor
You can check to see if the infrared (IR) on your remote is working by using a digital camera (including the digital camera on your phone)
Turn your camera on and aim at the remote closely.
Press a button on remote, and check the image on the screen of your camera. You should be able to see the infrared eye light up or flash if your remote is sending a signal.
Switch the TV itself off and on again.
If problem persists, contact our Call Centre for further assistance.
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