100-Day Promise

100 days to be 100% sure.

Try it. Love it.

Valid from Jun 22.2018 to Dec 31.2018 & Feb 01.2018 to Apr 30.2018

We understand how complex buying a new appliance for your home can be. It has to be right for you, your family and your space, freeing you up to enjoy life at home.

Peace of mind

For the 100 Day Promise, we're offering customers who buy a Samsung QuickDrive™ Washing Machine or selected Fridge Freezer between 1 Feb 2018 – 30 Apr 2018 and 22 Jun 2018 – 31 Dec 2018, the chance to trial the product in the comfort of their own kitchen for a whole 100 days, to ensure they’ve made the right choice. If within this 100-day period you’re still not totally convinced with your product, you can return it.

How our 100-Day Promise works

You’ll probably love your new appliance, but if you’re not totally convinced, here’s how to return it within 100 days:

Select START PROCESS below and either create or login to an existing MySamsung account to access the Returns Form

We’ll give you a call to see if we can help resolve any issues and if you’re still not 100% sure, we’ll help arrange a return.

Our QuickDrive™ Washing Machine

Introducing our QuickDrive™ Washing Machine that drastically reduces wash time1 without compromising performance, giving customers more me-time.

Model number Model
WW10M86DQOA/EU WW8800 QuickDrive™ Washing Machine with AddWash™ 10kg (White)
WW10M86DQOO/EU WW8800 QuickDrive™ Washing Machine with AddWash™ 10kg (Graphite)
WW10M864QOA/EU WW8800 QuickDrive™ Washing Machine with AddWash™ 10kg (White)
WW90M761NOO/EU WW7800 QuickDrive™ Washing Machine with AddWash™ 9kg (Graphite)
WW90M761NOR/EU WW7800 QuickDrive™ Washing Machine with AddWash™ 9kg (White)
WW90M741NOR/EU WW7800 QuickDrive™ Washing Machine with AddWash™ 9kg (White)
WW90M645OPX/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 9kg (Graphite)
WW90M645OPW/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 9kg (White)
WW90M645OPO/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 9kg (Graphite)
WW90M645OPM/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 9kg (White)
WW80M645OPM/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 8kg (White)
WW80M645OPX/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 8kg (Graphite)
WW80M645OPW/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 8kg (White)
WW80M645OPA/EU WW6800 QuickDrive™ Washing Machine with AddWash™ 8kg (White)

The innovative Family Hub™ Fridge

With a Wifi enabled touchscreen, the Family Hub™ Fridge is perfect for managing groceries and keeping the family connected.2

Model number Model
RS68N8941SL/EU Family Hub™ American Style Refrigerator 593L (Easy Clean Steel)
RF56M9540SR/EU Family Hub™ Multi-door Refrigerator 550L (Real Stainless)
RB38M7998S4/EU Family Hub™ Combi Refrigerator 380L (Stainless Steel)

Our brand new RS8000 American Style Refrigerators

Experience premium design, ultimate storage flexibility and superior cooling technology with Samsung’s new range of American Style Fridge Freezers.

Model number Model
RS68N8941SL/EU Family Hub™ RS8000 American Style Refrigerator 593L (Easy Clean Steel)
RS68N8670S9/EU RS8000 American Style Refrigerator 604L (Matt Stainless)
RS68N8240S9/EU RS8000 American Style Refrigerator 617L (Matt Stainless)
RS68N8240SL/EU RS8000 American Style Refrigerator 617L (Easy Clean Steel)
RS68N8340B1/EU RS8000 American Style Refrigerator 617L(Black)
RS68N8340S9/EU RS8000 American Style Refrigerator 617L (Matt Stainless)
RS68N8240B1/EU RS8000 American Style Refrigerator 617L (Black)
RS68N8330S9/EU RS8000 American Style Refrigerator 617L (Matt Stainless)
RS68N8330B1/EU RS8000 American Style Refrigerator 617L (Black)
RS68N8230B1/EU RS8000 American Style Refrigerator 617L (Black)
RS68N8230S9/EU RS8000 American Style Refrigerator 617L (Matt Stainless)
RS68N8230SL/EU RS8000 American Style Refrigerator 617L (Easy Clean Steel)
RS68N8220SL/EU RS8000 American Style Refrigerator 617L (Easy Clean Steel)
RS68N8220S9/EU RS8000 American Style Refrigerator 617L (Matt Stainless)
RS68N8320S9/EU RS8000 American Style Refrigerator 617L (Matt Stainless)
RS67N8210S9/EU RS8000 American Style Refrigerator 609L (Matt Stainless)

Multi-Door Refrigerators

Our large capacity Multi-Door Fridge Freezers have been aesthetically designed to fit within your kitchen

Model number Model
RF56M9540SR/EU Family Hub™ Multi-Door Refrigerator 550L (Real Stainless)
RF56J9040SR/EU RF9000 Four-Door Refrigerator with CoolSelect Plus Zone 564L (Real Stainless)
RF23M8080SR/EU RF8000 Four-Door Refrigerator with Flex Zone 495L (Real Stainless)
RF24HSESBSR/EU Four-Door Refrigerator with Sparkling Water 495L (Real Stainless)
RF24FSEDBSR/EU Four-Door Refrigerator with Flex Zone 510L (Real Stainless)
RF23HTEDBSR/EU Three-Door Refrigerator with Twin Cooling Plus™ (Real Stainless)
RFG23UERS1/EU Three-Door Refrigerator with Twin Cooling Plus™ (Silver)
RFG23UEBP1/EU Three-Door Refrigerator with Twin Cooling Plus™ (Black)

Any questions

Here are some handy answers to a few things you might be wondering.

  • Which products are included in the 100-Day Promise?

    All of our QuickDrive™ Washing Machines, Family Hub™ Refrigerators, RS8000 American Style Refrigerators and Multi-Door Refrigerators come with the 100-Day Promise. See above for a full list of qualifying products

  • Do I need to register or sign up?

    You will only need to sign up to a MySamsung account and complete the Returns Form at the point that you want to return your appliance within 100 days of purchase. To do this you will need to upload your proof of purchase and information such as your serial number, model code, purchase and delivery dates and retailer information. Make sure that you keep your proof of purchase safe in case you want to return your appliance.

  • What is valid proof of purchase

    You will need to submit a copy of your product receipt as a proof of purchase. These should include details on product(s) purchased, VAT information, store details and purchase date. Please note that we can only accept one claim per qualifying Samsung Product purchased per household.

  • What happens if I lose my receipts

    We will not be able to process your claim without a valid receipt accompanied with all of the information requested on the Returns Form.

  • Who can I tell if I want to find out more

    Call our Samsung Customer Service team on 0330 726 7864 (UK) or 0818 717 100 (Ireland) for support with any other questions.


1 Samsung QuickDrive™ WWW8800M vs. Samsung WW8500K (5kg 40°C Cotton wash).
2 Requires ‘Samsung Connect’, available on Android and iOS. Registration required.

Terms & conditions
Samsung Electronics (UK) Limited. Offer available to UK or ROI residents who purchase a Samsung QuickDrive™ Washing Machine or a selected Refrigerator between 01.02.18 – 30.04.18 and 22.06.18 – 31.12.18 only. Online registration for Offer required within 100 days of purchase.