Unified Communications

Samsung Business Reporting

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FEATURES

The Samsung Business Reporting solution efficiently manages your business communications, empowering you to increase productivity and make informed decisions about your business.

Improve productivity

Samsung Business Reporting integrates fully with your Samsung OfficeServ system enabling you to extract and manipulate data to provide intelligence about your business. Generate reports to:
• Identify unanswered calls
• Verify call costs
• Identify billing anomalies
• Combat telecommunications fraud
• Control communications capacity and traffic flows
• Design staff shift patterns around call volume to achieve Service Level Agreements (SLAs)
• Generate revenue through call cost mark-up and line rental charges.

Improve productivity

Fully Customisable

See the information you want with the fully customisable dashboard that contains live, up-to-date, business information that you need to make operational decisions. How do you take in information? Data streams out of almost every device, too much to take in and analyse, Samsung Business Reporting takes all of this data in, processes it and outputs the results you need to see in a way that suits you.

Fully Customisable

Enhancing Service and Support

Business Reporting empowers you to manage service levels and make informed decisions about your business as you analyse trends in performance to be able to control resource capacity and redirect traffic flows, set effective benchmarking and create specific billing for campaigns and clients.

Enhancing Service and Support