Unified Communications

Samsung Xchange Mobile

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FEATURES

Samsung Xchange Mobile is an application for smartphones that integrates with Samsung Xchange server. The integration delivers features and benefits of the Samsung Xchange CTI application to a user’s smartphone. Every organisation that uses smartphones in addition to desk phones can benefit from Xchange Mobile to improve efficiency in the workplace.

Reduce Call Charges

Samsung Xchange Mobile can use the Dial Through capability of the Samsung OfficeServ Communication System to allow the mobile user to directly dial extension numbers in the office or dial an external number via the OfficeServ’s trunks. Samsung Xchange Mobile will automatically recognise the number as an internal extension and connect the call using Dial Through without any additional actions from the user. As the call is routed through the OfficeServ system it reduces the mobile calling costs.

Reduce Call Charges

Always Contactable

The OfficeServ system can be set up to call both a user’s extension number and mobile phone simultaneously (Mobex). Samsung Xchange Mobile will enable calls received via Mobex to show the name of the caller on the mobile phone (if a match is found in the shared address book), without Xchange Mobile the number shown would be the main office number. The mobile user can also stop the call simultaneously ringing on their mobile phone by simply selecting the ‘Block’ option from Xchange Mobile.

Always Contactable

Collaboration

Samsung Xchange Mobile provides collaboration features familiar to Samsung Xchange desktop. Xchange Mobile provides the on hook/off hook status of the mobile phone to the Xchange server, enabling users of an Xchange client (PC or Mobile) to visually check if a user is busy on a mobile call – this can work for a call sent via the phone system using Mobex or if the call is directly made to or from the mobile phone. Xchange Mobile presents a Presence screen similar to that of the PC client. A mobile user can also set their Xchange availability (Available, Meeting and Out of Office) directly from the application.

Collaboration

Instant Messaging

Send a chat message to a colleague through Samsung Xchange Mobile. Chat messages can be sent to either a user’s PC or mobile phone, dependent on the extension selected. Message history can also be retrieved and previous conversations continued.

Instant Messaging