Cancellation & Return

RETURN

Return

Q. What is the returns period?Click to Expand
A.

You may cancel the contract and return your products for any reason within 28 days of the day you receive the product(s).
 
If your product is faulty and you notify us within 28 days of delivery, you can either select a repair service or receive a refund.
 
If a fault is found after 30 days from delivery, you should telephone 0330 726 7864 and we will, either repair, replace or provide a refund for the product, at our discretion.
 
Nothing in our Returns Policy affects your statutory rights.

Q. I informed you that I wanted to return an item during the 28-day returns period, but was unable to send it during this time. Am I still able to return it?Click to Expand
A.

Yes. If you informed us of your intention to return your product(s) within 28 days, but exceptional circumstances prevented you from returning it within the 28-day period, you can still return it.

Q. If I am to post an item back, do I have to pay for the postage?Click to Expand
A.

There will be no charge for the postage of returning products within 28 days of delivery. For large items, collection is a service our customer service team will arrange for you. There is no cost to our customers for this service. Please note, collection will only be available from the original delivery address and returns will only be free of charge when sent from the United Kingdom.

Q. How do I return a product?Click to Expand
A.

To return a product(s), you need a returns label. This should have been included with your delivery note. If you cannot find your returns label, please contact our customer service team to arrange to have another copy emailed to you.
 
If you have an account with Samsung.com:       

  • Login to your account
  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select 'Order'
    The status of your order is displayed on this page.

 
If you purchased using a Guest Check-out:

  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select 'Order'
  • Enter your order number - you will find this in the confirmation email sent to you after your order was placed
  • Enter the email address you entered when you placed the order
    The status of your order is displayed on this page.
  • Click the 'Return' button against the order you would like to return (please note, if you have ordered more than 1 item and only wish to return 1, then please call our Customer Services Team on 0330 SAMSHOP (726 7467)
  • Using the website, you will be able to provide feedback as to why you want to return the item(s), we will issue a postage label that needs to be returned with the items along with full instructions on how to return the goods (e.g. packaging, drop off points, postage, etc.)

 
Please note: You will need to do this within 28 days of receiving your unwanted product(s). Once we have received your returned order, we will process a refund or exchange as set out on the Terms and Conditions.

CHANGE

Q. Can I change an order?Click to Expand
A.

Unfortunately, you are not able to change your order once it has been placed. Should you decide you want to change your order, you should cancel or return the order, and then place a new order.

CANCEL

Q. Can I cancel my order?Click to Expand
A.

You can cancel your order before your order status changes to ‘Dispatched’.
 
If you have an account with Samsung.com:

  • Login to your account
  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select 'Order' to display a list of all your orders
  • Click on the 'Cancel' button next to the relevant order

 
If you do not have an account with Samsung.com:

  • Select 'MY SAMSUNG'
  • Select 'Shopping Support'
  • Select 'Order'
  • Enter your order number and email address
  • Click on the 'Cancel' button next to the relevant order

 
Alternatively, email our customer service team, who will happy to make all the arrangements for you.