Order

OUT OF STOCK PRODUCTS

Q. The item I want to buy is out of stock. Can I still place my order to ensure I can receive this item as soon as new stock arrives?Click to Expand
A.

Unfortunately our system does not allow for the placing of orders for items that are out of stock. We would encourage you to visit Samsung .com regularly as we always aim to replenish depleted stock as soon as we can.

ORDERING

Q. I forgot to add an item to my order. Can I add it to my pending order or must I place a second order?Click to Expand
A.

Unfortunately you are not able to add extra items to and order that has already been made. Please place a second order.

Q. Can I make a purchase over the phone?Click to Expand
A.

Unfortunately ordering over the phone is not possible at this time.

TRACK ORDERS

Q. Can I track the progress of my order?Click to Expand
A.

Yes you can.
If you have an account:
• Login
• Select 'MY SAMSUNG'
• Select 'Shopping Support'
• Select 'Order'
The status of your order is displayed on this page.
If you do not have an account
• Select 'MY SAMSUNG'.
• Select 'Shopping Support'
• Select 'Order'.
Enter your order number - you will find this in the Confirmation email sent to you after your order was placed.
Enter the email address which was entered when you placed the order.
The status of your order is displayed on this page.
Delivery tracking is only available if the delivery method is either Parcel or Express.
Alternatively your order acknowledgement and order confirmation email will contain a tracking button.