How do I book a live virtual doctor appointment in Samsung Health?

You can book an appointment with a GP using Ask an Expert, powered by Babylon, via the Samsung Health app.

Please note: steps may vary depending on the model and operating system on your device.

1 From the home screen, choose Apps.
2 Choose Samsung.
3 Choose Samsung Health.
4 Choose EXPERTS.

Please note: the first time you access the EXPERTS tab, you may be asked to enter personal information in order to get set up. When you’re using Ask an Expert, powered by Babylon, Samsung does not receive, store or use any medical data as such data is processed by Babylon in accordance with Babylon’s Privacy Policy.


If you haven’t already done so, you may need to verify your identity at this stage. Follow the onscreen instructions until you come to the BOOK APPOINTMENT menu.

6 Complete the appointment booking form and choose BOOK APPOINTMENT.

If you have already set up a membership plan, your appointment will now be booked, otherwise you will need to add a payment method.

Add a payment method

You can pay for the service using a one-off payment, or by setting up a monthly or annual membership plan.

Please note: steps may vary depending on the type of payment method you choose.

1 Once you’ve completed the appointment booking form, choose a membership plan. An annual subscription costs £50.00, or you can pay £25.00 for a pay as you go appointment.
2 Choose next.
3 Choose a payment method or add a new one by choosing Add payment card.
4 Once you have selected your payment method, choose PAY.

Starting the appointment

At the appointed time, the doctor will call you. When the doctor is calling you, answer by swiping right on the video icon.


The appointment will now start.


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