How do I clear up memory space on my device?
If you find that your device freezes sometimes or is sometimes unresponsive, it could be that your device may be running low on memory space required to run applications. Clearing memory space will free up more memory space and delete cached data, which allows apps to open and run more quickly.
Below are ways to free up some memory space on your device.
The Battery and device care feature removes unnecessary data from your device, freeing up storage space. This will only delete cached, residual and advertisement files from your device. User files such as photos, videos and messages will not be removed.
Please note: The following steps may vary depending on the model and operating system of your device.
With Samsung Smart Switch you can back up your files to an SD memory card, a USB memory stick or an external hard drive. Once you have inserted the memory card or connected your device to the memory stick or external hard drive, follow the below steps to back up your data.
Read our FAQ to find out What is Smart Switch and how to use it.
Please note: The following steps may vary depending on the model and operating system of your device.
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app
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