How do I increase the call volume on my Samsung Galaxy S II?

When you are on an active call, you can adjust the call volume with the dedicated Volume keys on the side of the device. Touch Extra volume  from the active call screen to increase the volume level.


When the feature is on, the icon will appear green. If the audio quality is still not what you would like it to be, you can touch Noise reduction to turn off the feature.


Personalise Call Sound


Touch Phone  > Menu  > Call settings > Personalise call sound and choose from Adapt Sound, Soft soundClear sound, or Off.


If Adapt Sound is selected, the device will guide you through customising an optimal call sound. Before starting, it is recommended you close all multimedia applications, be in a quiet environment, and have a compatible earphone connected.


The device will play a beep; touch Hear if you hear the sound. If you cannot hear the sound, touch Cannot hear. Once completed, touch Done to save your personalised call sound.

To enable the Personalised call sound, on an active call, touch the icon and touch Adapt Sound.

Note: please disable the Extra volume feature and disconnect any earphones prior to using the Personalised call sound option.You can also access call settings from the Home screen. Touch Menu  > Settings  > My Device  > Call.

Not finding what you're looking for? We're here to help.



Tweet us | 9am to 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am-5:30pm


We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0330 726 7864General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Monday to Sunday | 8am to 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Need a repair?

Contact Us