I cannot use YouTube on my Samsung Galaxy S7 and S7 Edge to view 360° videos in my Gear VR

The normal YouTube app in Galaxy S7/S7 Edge cannot be used to view 360° video content in Gear VR.

 

Place the Galaxy S7 / S7 Edge in the Gear VR and follow the below instructions to view Youtube videos:

 

1. Go to Samsung Gear VR

2. Click on Samsung Internet Beta

3. Click Download

 

Once this is downloaded, tap Start to launch Gear VR YouTube.

 

To view 360° video, tap Full Screen icon on the right bottom corner. Video will be played in Full screen and then tap 360°.

 

If 360° option is not available, this means that the selected video is not available in VR/360°.

 

Video resolution may vary on YouTube depending on the quality of video uploaded by the third party. Please note this is not a fault with your Samsung Gear VR.

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am to 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am-5:30pm

Email

We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung

Call

0330 726 7864General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Monday to Sunday | 8am to 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Need a repair?

Contact Us