My Gear IconX earbuds aren't working

Are you using the Gear IconX for the first time?


Have they been activated? You need to activate the earbuds before using them.


1. Push the cover open button to open the charging case.


2. Check the direction of each earbud and insert them into the correct left and right slots of the charging case.


My Gear IconX earbuds aren't working 


3. Close the charging case.


4. Take the earbuds out from the charging case.


My Gear IconX earbuds aren't working 



Is the battery charged?

The battery could be completely discharged. Note that you should charge the battery completely before using the earbuds. At least twenty minutes of charge is required before first time use.



Check that the volume is loud enough

You can adjust the volume by dragging your finger up or down on the touchpad.


My Gear IconX earbuds aren't working 



Check that the buds are inserted correctly.

If the heart rate sensor does not make contact with your ear, the earbud may not work. Take the earbuds out and try again.

Note that you will hear a sound notification when the earbuds are inserted correctly.





Need more help? Click on the below button to view a simulated model of the Gear IconX showing you how to use it.


My Gear IconX earbuds aren't working  





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