Why are some apps slower after upgrading my Samsung Galaxy S5 to Android 5.0 (Lollipop)?

Please note that the advice below is applicable to Android 5.0 features and is not exclusively specific to Samsung devices.


1) After upgrading to Android 5.0 Lollipop, some applications appear to be slower than others. Why is this?


A) There is a new file format applied on the Android platform with this update. Due to the changes, each installed application must be updated. Recently used apps are updated first during the first reboot after the upgrade to Lollipop. It is likely that some apps are not yet fully updated to the new format.

    When re-opening some apps for the first time they may take slightly longer to open due to the optimisation process required with Lollipop. The application speed will be normalised after file format updating.


2) After upgrading to Android 5.0 Lollipop, the time for installing applications seems to be longer than before. Why is this?


A) Due to the updates to the application file format with Lollipop, the new file formats will take longer to install but will have higher performance.

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am to 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am-5:30pm


We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0330 726 7864General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Monday to Sunday | 8am to 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Need a repair?

Contact Us