How to pair your Smart Control remote to your 2015 Model TV


How to pair your Smart Control remote to your 2015 Model TV


If your Smart Remote isn’t working:


1. Ensure your TV has the latest firmware
2. Ensure your remote is paired correctly with your TV


Pairing your remote


1. Press and hold the Return/Exit button and the Extra button at the same time.

Does your remote look different? Click here for troubleshooting and links to pairing of different remotes.


How to pair your Smart Control remote to your 2015 Model TV 



2. A message will appear on your TV screen showing the progress of the pairing process


3. After a few seconds, an icon of a remote and battery will appear, this indicates the pairing process is complete and the Smart Remote is ready to use


Updating your firmware


Ensure your Smart Remote has the latest firmware by following the steps below:


Menu > System > Smart Control Settings > Firmware update

If you cannot select the Firmware Update option, your remote is already up to date

Thank you. Glad we were able to help. Your feedback helps us provide better support

Not finding what you're looking for? We're here to help.



Tweet us | 9am to 9pm, 7 days a week.

Facebook Messenger

We are here to chat | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am-5:30pm


We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Login to get an update on your Samsung Shop order

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Track my repair

Check the status of your repair with Samsung


0330 726 7864General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

0330 726 7467Samsung Shop

For new and existing orders:
Monday to Sunday | 8am to 10pm

Calls to 0330 numbers cost no more than calls to geographic numbers (01 or 02).
Calls from landlines and mobiles are included in free call packages.
Call charges are subject to change and this information is provided as a reference only.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy.

* For any printer related enquiries please visit the HP website.

Need a repair?

Contact Us