Facts & Figures

Key Stats, Data and More

Let us proudly share our achievements in advancing sustainability management at Samsung Electronics.

 
Customer value enhancement information
Customer Value Enhancement 2015 2016 2017
Customer Satisfaction (%) 83.7 84.0 83.9
Ratio of CS Career Path(in-house certification program)
-certified employees 1) (Point)
97 95 95.8
  • 1) Among all CS staff
An Eco-friendly and safe workplace information
An Eco-friendly and Safe Workplace 2015 2016 2017
Frequency rate 2)3) 0.240 0.227 0.086
Injury rate 2)4) 0.045 0.044 0.017
  • 2) Based on all domestic employees and employees at the overseas manufacturing subsidiaries
  • 3) (No. of injuries ÷ No. of annual work hours) x 1,000,000
  • 4) (No. of injured workers ÷ No. of workers) x 100
Sustainable supply chain information
Sustainable Supply Chain 2015 2016 2017
Suppliers rated excellent (%) 70 70 60
Investment in the Partner Collaboration Fund
(KRW 100 million)
8,649 8,232 8,228
Attendees at supplier training (No. of persons) 12,694 13,089 16,209
1st-tier suppliers (No. of persons) 11,002 12,673 12,687
2nd-tier suppliers (No. of persons) 1,692 416 3,522
Beneficiaries of the Smart Factory program 5)
(No. of companies)
120 479 487
Samsung suppliers (No. of companies) 24 39 66
SMEs without business transactions with Samsung
(No. of companies)
96 440 421
Third-party Initial Audits on
the supplier work environment 6) (No. of occasions)
170 190 214
On-site audits for suppliers’
conflict minerals management 6) (No. of occasions)
603 706 252
  • 5) Aim to support more than 1,000 companies by 2017
  • 6) Accumulated since 2013
employees information
People First 2015 2016 2017
Total employees (No. of persons) 325,677 308,745 320,671
Korea 96,902 93,204 96,458
Southeast Asia/Southwest Asia/Japan 140,437 134,386 145,577
China 44,948 37,070 34,843
North America/Central & Latin America 23,947 25,988 25,814
Europe/CIS 15,487 14,445 14,711
Middle East 2,998 2,810 2,592
Africa 958 842 676
Ratio of female employees 7) (%) 46 44 45
Average training hours per person 8) (No. of hours) 78 71 73.5
Training expenditures per person 9) (KRW 1,000) 1,335 1,198 1,137
  • 7) Scope of data collection: Domestic employees
  • 8) Based on online/offline training
  • 9) Total training expenditure ÷ total No. of employees in Korea
Employees who received compliance information
Compliance Management 2015 2016 2017
Employees who received compliance training 7)10)
(No. of persons)
190,919 210,229 260,032
Employees who received anti-corruption training 7)
(No. of persons)
320,399 313,590 317,965
  • 7) Based on the total number of global employees
  • 10) Including redundancy
3,231
Corporate Citizenship information
Corporate Citizenship 2015 2016 2017
Total corporate citizenship management expenditures
(KRW million)
523,395 444,789 385,571
Total hours of domestic and global sites employee work
(No. of hours)
1,044,847 1,083,849 1,259,893
Accumulated No. of Samsung Smart School
beneficiaries (No. of persons)
667,326 1,401,776 2,228,150
No. of Samsung Smart School program 11)
(No. of programs)
2,3603,231 3,587
Samsung Tech Institute expenditure
(No. of persons)
39,659 74,192 85,388
  • 11) Accumulated since 2013

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