Facts & Figures

Key Stats, Data and More

Let us proudly share our achievements in advancing sustainability management at Samsung Electronics.

 
Customer value enhancement information
Customer Value Enhancement 2017 2018 2019
Customer Satisfaction (%) 83.9 85.4 85.4


An Eco-friendly and safe workplace information
An Eco-friendly and Safe Workplace 2017 2018 2019
Frequency rate 1)2) 0.086 0.036 0.059
Injury rate 1)3) 0.017 0.008 0.009
  • 1) Based on all domestic employees and employees at the overseas manufacturing subsidiaries
  • 2) (No. of injuries ÷ No. of annual work hours) x 1,000,000
  • 3) (No. of injured workers ÷ No. of workers) x 100
Sustainable supply chain information
Sustainable Supply Chain 2017 2018 2019
Suppliers rated excellent (%) 60 64 70
Investment in the Partner Collaboration Fund
(KRW 100 million)
8.228 8,339 8,630
Attendees at supplier training (No. of persons) 16,209 18,777 20,144
1st-tier suppliers (No. of persons) 12,687 13,673 15,170
2nd-tier suppliers (No. of persons) 3,522 5,104 4,974
Beneficiaries of the Smart Factory program
(No. of companies)
487 505 570
Samsung suppliers (No. of companies) 66 82 41
SMEs without business transactions with Samsung
(No. of companies)
421 423 529
Third-party Initial Audits on
the supplier work environment 1) (No. of occasions)
214 306 399
On-site audits for suppliers’
conflict minerals management (No. of occasions)
252 244 225
  • 1) Accumulated since 2013
employees information
People First 2017 2018 2019
Total employees (No. of persons) 320,671 309,630 287,439
Korea 96,458 99.705 102,059
Southeast Asia/Southwest Asia/Japan 145,577 137,365 121,819
China 34,843 29,110 20,649
North America/Central & Latin America 25,814 25,630 25,270
Europe/CIS 14,711 14,681 14,061
Middle East 2,592 2,552 3,008
Africa 676 587 573
Ratio of female employees 1) (%) 45 43 40.2
Average training hours per person 2) (No. of hours) 73.5 62.2 67.2
Training expenditures per person 3) (KRW 1,000) 1,137 1,473 1,435
  • 1) Scope of data collection: Domestic employees
  • 2) Based on online/offline training
  • 3) Total training expenditure ÷ total No. of employees in Korea
Employees who received compliance information
Compliance Management 2017 2018 2019
Employees who received compliance training 1)
(No. of persons)
260,032 214,450 193,663
Employees who received anti-corruption training 2)
(No. of persons)
317,965 303,445 276,621
  • 1) Scope of data collection: Employees in South Korea, Duplicates included
  • 2) Based on the total number of employees in all worksites
Corporate Citizenship information
Corporate Citizenship 2017 2018 2019
Total hours of domestic and global sites employee work
(No. of hours)
1,259,893 1,131,915 878,448
Accumulated No. of Samsung Solve for Tomorrow beneficiaries(No. of persons) 743,348 1,513,651 1,693,535
Accumulated No. of Samsung Smart School beneficiaries(No. of persons) 2,228,150 2,712,024 3,825,864