Name: Galaxy Book6 Pro (16", 16 GB), a Copilot+ PC
Brand: Samsung
SKU: NP964XJG-KA1US
Price: 1899.99 USD

Question 1

What in-box items does Galaxy Book6 Pro come with?

Accepted Answer

When you purchase your Galaxy Book6 Pro, it comes with a C to C cable, a compact charger, and a quick start guide to get you set up.
*Compact charger inbox availability may vary by country or region.

Question 2

Who is Galaxy Book6 Pro recommended for?

Accepted Answer

Galaxy Book6 Pro is ideal for users who need a fast, reliable laptop for demanding work. With its upgraded processor, it handles tasks like video editing, generative AI applications, coding and other heavy software workloads with ease. It’s also a strong choice for users who work on the go. The increased battery capacity supports long hours of travel or mobile work, providing high performance and convenient portability throughout the day.

Question 3

What are the benefits of buying Galaxy Book6 Pro on Samsung.com?

Accepted Answer

Buying Galaxy Book6 Pro directly from Samsung.com gives you the peace of mind that you're getting an authentic Samsung product, and you get other benefits like access to Samsung's support and services and special rewards. Samsung.com provides an online support team ready to answer your questions and guide you through every step of the process, from item selection to checkout giving you a smooth, worry free purchase experience. You can also check out our special deals, some of which are available only online, and find ways to get your device at a better value.
*Subject to applicable terms and conditions.
*Delivery and customer service may vary depending on country or carrier.
*Availability of color options may vary depending on country, region or carrier.

Question 4

What makes Galaxy Book6 Pro better than the previous Galaxy Book5 Pro?

Accepted Answer

Galaxy Book6 Pro delivers significant upgrades over Galaxy Book5 Pro across major areas, including performance, display quality, battery life, AI features and thermal design. The display has also been upgraded, offering up to 1000 nits of HDR brightness for clearer visibility in bright environments. Thanks to Samsung’s precision engineering, the upgraded processor delivers more stable, reliable performance under heavy workloads.
*Intel Core Ultra processors (Series 3) are compatible with Copilot+ PCs.

Question 5

What is the Samsung Business Trade-In Program?

Accepted Answer

The Samsung Business Trade-In Program allows customers to trade in eligible devices and receive trade-in credit towards the purchase of new qualifying Galaxy devices. Simply add the trade-in program to your purchase during check out, tell us about the devices you’ll be trading in, and complete your order. Once you receive your new devices, ship us your trade-in devices and we’ll assess their value. Please review the Samsung Business Trade-In Program FAQs and Terms and Conditions for complete details.

Question 6

When will I receive my trade-in credit?

Accepted Answer

If your order is eligible for instant credit, you will receive your trade-in value in the form of a discount on the total purchase price at the time of purchase. Otherwise, on receipt of your trade-in devices, we will review the condition of each device shipped and provide you with an email detailing the final value for each device. Samsung will use commercially reasonable efforts to apply the credit to the account you used to pay for your order within ten business days after it has completed the evaluation of your trade-in devices. Please note that large orders with multiple trade-in devices may require extra time for evaluation.

Question 7

Can I get my old devices back if they are not accepted for trade-in?

Accepted Answer

Yes, since the trade in devices did not meet the criteria needed, you have the option to request their return to the original return address on file. This can be done by clicking the link provided in the email containing your trade in result or on the My Orders page and is available for 7 days after receipt of your trade in result. The instant trade-in credit you received at checkout for the devices to be returned (plus applicable taxes) will be charged to the same payment account used for your new phone purchase. If you didn’t receive instant credit when you purchased the new phones, you will not be refunded for the devices. If your rejected Trade-in Devices have damaged or swollen batteries, they are unsafe to ship and cannot be returned to you.

Question 8

What is Samsung Business Financing?

Accepted Answer

Samsung Business Financing, powered by Credit Key, provides customers with more flexible ways to purchase what you need for your business today. Offering flexible term options from 30 days at 0% and up to 12 months; getting the funding you need for your purchase has never been simpler. Please review the Samsung Business Financing FAQsfor more information.

Question 9

How do I apply for Samsung Business Financing?

Accepted Answer

Please complete the short application: Samsung Business Financing: Apply Now. You can receive an instant decision on your purchasing limit by our third-party financial service partner(s).

Question 10

What is the Samsung Tax Exemption Program?

Accepted Answer

The Samsung Tax Exemption Program lets tax-exempt customers make tax-free purchases of eligible products or services on Samsung.com. To register for the program, you first need a Samsung Business Account. Please review the Samsung Tax Exemption Program FAQs and Terms and Conditions for complete details.

Question 11

How do I apply for a Samsung Tax Exempt Account?

Accepted Answer

You need a Samsung Business Account before you can register for a Tax Exempt Account. You can apply for tax exemption when you create your Samsung Business Account If you already have a Samsung Business Account, check the box beside Apply for tax-exempt shopping at the bottom of your Account Profile and click Submit. Then, choose the Tax Exemption Category and Tax Exemption State(s) for each state where you make purchases or ship orders, and upload your Tax Exempt Business Certificate(s) for each state. Your application will take up to 3 business days for processing. Once approved, you can place tax-exempt orders from the Samsung Business site for your approved states.If at any time you need to add another state, return to your Account Profile, click Add New State, choose a state from the dropdown, attach the state's certificate and Submit. Please plan for the approval process to take up to 3 business days.

Question 12

What is your return policy?

Accepted Answer

Samsung.com/us/business/ will accept return requests for purchases within the first 15 days of delivery. Click here to log in to My Orders page and initiate a return. If your order is eligible for return within our policy timeline, a return button will be available next to your item.