Name: Galaxy Ring
Brand: Samsung
SKU: SM-Q502NZDAXAR
Price: 399.99 USD
Rating: 4.1044 (1763 reviews)

Question 1

How do I get a sizing kit?

Accepted Answer

A sizing kit will be sent to you at no cost during the Ring purchase process.

Question 2

When do I have to choose my size after receiving the Sizing Kit?

Accepted Answer

Please enter your size on the 'My Order' page within 14 days of receiving the Sizing Kit. After the 14 days, your order will be canceled.

Question 3

I got the Galaxy Ring Sizing Kit but didn't complete my order for the Galaxy Ring. Can I get a refund?

Accepted Answer

Yes, you can get a refund for the Galaxy Ring without returning the Sizing Kit.

Question 4

How do I pair the Galaxy Ring to a Samsung Galaxy smartphone?

Accepted Answer

Place the Galaxy Ring in the Charging Case and close it. When you open the Charging Case again, a pop-up will appear on the Samsung Galaxy smartphone, requesting connection. If the pop-up doesn't appear, press the Multi-purpose button for at least 3 seconds with the Galaxy Ring placed inside the Charging Case. You can also connect the Galaxy Ring to your Samsung Galaxy smartphone after downloading the Galaxy Wearable app and following the instructions onscreen. ※ Pop-up may not appear when the Charging Case or the Galaxy Ring is not sufficiently charged.

Question 5

Which Samsung Galaxy smartphone models support Galaxy Ring?

Accepted Answer

Galaxy Ring is supported on Samsung Galaxy smartphones over R OS version (Android 11.0).

Question 6

When there are two identical Galaxy Rings, how do I know which one is mine?

Accepted Answer

Through the Galaxy Wearable app you can select Find my Ring or go through the Samsung Find app and you can Search Nearby and the ring will blink red and green using the Galaxy Ring’s LED lights.

Question 7

Is it okay to have a tattoo on the finger that is wearing the Galaxy Ring?

Accepted Answer

A tattoo or mole may interfere with the Optical Bio-signal Sensor's tracking. This may prevent the Galaxy Ring from recognizing that you're wearing it and may not work properly. So we recommend that you wear it on another finger.

Question 8

How do I store the Galaxy Ring when I won't use it for a long time? (Do I need to charge the Galaxy Ring before storing it?)

Accepted Answer

If you aren't planning to use the Galaxy Ring for a long period of time, please place it in the Charging Case. The battery might die if you don't use it for a while, so make sure to charge the Galaxy Ring before using it again.

Question 9

Can I change the battery to a new one?

Accepted Answer

You can't replace the components of the Galaxy Ring. You have to replace the entire product.

Question 10

Can I change the exterior if my Galaxy Ring gets scratched or damaged?

Accepted Answer

You can't replace the components of the Galaxy Ring. You have to replace the entire product.

Question 11

If I have received the Sizing Kit after purchasing the Galaxy Ring but want to cancel my order, do I have to return the Sizing Kit?

Accepted Answer

No, you don't have to return the Sizing Kit. No extra fee will be charged. Also, please note that only one Sizing Kit per order number will be provided free of charge, no matter how many rings you purchase.