Samsung HeartWise FAQ


Smartwatch
  1. My watch can’t read my pulse.
  2. Sometimes the heart rate sensor on your watch may not be able to find your pulse. This can be fixed by adjusting where you wear the watch on your wrist. If the watch is too close to your hand, your wrist bone can lift the back of the watch away from your skin. Try sliding the watch up your arm a bit (toward your forearm) so the back of the watch is flush against your skin. Tighten the watch so it fits snugly on your wrist. Excessive perspiration can also prevent a good reading. Dry your arm and try again.

  3. My watch doesn’t turn on.
  4. The Samsung Gear S3 watch is designed to turn on when you raise your wrist to look at it. You don’t need to jerk your wrist – just raise it gently. You can also turn on your watch by pressing the Power/Home button. If neither of these methods work, your watch may have been powered off. Press and hold the Power/Home button for 3 seconds to turn it back on. If the watch still won’t turn on, it may be out of battery power. Recharge the watch for 2-3 hours and try again. (See “Charging your watch” on page 8.)

  5. Should I wear my watch while I’m sleeping?
  6. We recommend you wear the watch during the day and charge it at night while you sleep. That way, your watch will be fully charged to record your activity during the day.

  7. Can I get the watch wet?
  8. The watch isn’t waterproof, so don’t swim, shower or bathe with it. However, it’s water-resistant, so a sprinkle here or there (e.g. raindrops) is OK. Just wipe it dry with a clean cloth.

  9. Why do I sometimes see a really high heart rate on my watch even though I don’t feel like I’m working that hard?
  10. The heart rate sensor on your watch may not be reading your pulse correctly. This can be fixed by adjusting where you wear the watch on your wrist. If the watch is too close to your hand, your wrist bone can lift the back of the watch away from your skin. Try sliding the watch up your arm a bit (toward your forearm) so the back of the watch is flush against your skin. Tighten the watch so it fits snugly on your wrist. Excessive perspiration can also prevent a good reading. Dry your arm and try again. Tip: You can always measure your pulse manually.


Phone app


  1. How do I review past data on my phone?
  2. In the phone app, tap the “Date” icon just to the left of your exercise circle. (If you don’t see it, make sure you’re on the Day tab.) On the calendar page, select the day you want to review and tap OK. To see your data from the current week, tap the Week tab.

  3. How do I add exercises manually to my phone?
  4. If you exercise without wearing the watch (e.g. water-based exercises or activities with vigorous arm movements), you can add the exercise to the phone app manually. Just go to your main screen, tap the blue “+” button in the lower right corner, then tap “Exercise” icon. You can add the start time, day, duration, peak heart rate, activity type, RPE, and symptoms. Tip: To find your peak heart rate when you’re not wearing your watch, measure your pulse manually.

  5. If I miss a day, can I go back and add health data and answer surveys for that day?
  6. You can add and change health data and answer surveys for the past 2 days. You can’t add data or update information that was entered before then.


    © 2018 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark ofSamsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated. 

    Samsung HeartWise is intended to track, or encourage general health, healthy activity and health choices, which, as part of a healthy lifestyle may help living well with certain chronic diseases or conditions.  Samsung HeartWise is not intended for use in the diagnosis of acute or chronic disease or other conditions, or in the cure, mitigation, treatment, or prevention of acute or chronic disease or other conditions.  You should seek medical advice from a physician before starting any new lifestyle or fitness regimen.