R&R TeamSalutations Paul,
Thanks for providing us with detailed feedback regarding your experience using the Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. We understand how frustrated you may feel to have experienced a crack in your display. We recommend gently opening your device from the center of the bezel, not the corners, refraining from picking up your PC from the screen, avoid applying pressure to the middle of the lid, waiting for the laptop to cool down after intense use before closing it, closing it gently when not in use, and utilizing a protective case for transport to avoid damage to your ultra-thin display. If you would like any further assistance, please do not hesitate to each out to Samsung Support. We're happy to assist you in every way that we can! Thank you for being an integral part of the Samsung community.
- Debra
Samsung Support
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Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/