Our safety promise

Incidents Reported

We began to get reports of issues with the Galaxy Note7 following the launch in August 2016.

U.S. Note7 Refund and Exchange Program

We quickly took action, launching the U.S. Note7 Refund and Exchange Program.

Production Halted

After we determined issues with replacement Note7 devices, we decided to end production for Note7 permanently.

Return Rate To-Date

Of the 3 million Note7 devices sold globally, more than 96% have been returned as of January 23, 2017.

Massive Internal Investigation

We assembled 700 engineers who completed months of testing on more than 200,000 devices and 30,000 batteries.

Third Party Analysis

We also asked three independent industry expert organizations - UL, Exponent and TÜV Rheinland - to provide us with objective analysis.

Re-assessment of All Processes

Then we reviewed every aspect of our processes - from hardware, software, assembly, testing to logistics in detail.

The Findings

Finally, we and our third party experts concluded that the batteries had been the cause of the issues.

Quality First

We’ve improved process throughout the company to make sure quality and safety always come first.

8-Point Battery Safety Check

We developed an extensive battery check protocol to ensure safety of the battery from component to complete device.
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Multi-Layer Safety Measure

We are also improving the safety standards of our batteries, from hardware design to software protection

Battery Advisory Group

We have invited a team of experts from academia and research centers so they can continue to provide us with their objective analysis to ensure the safety of the battery.