Stacking Kit for Washer And Dryer PairStacking & MultiControl Kit (8700 & 8900) | Brushed Navy

1.0(5)
SKK-9MCD / SKK-9MCD
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    Stacking Kit for Washer And Dryer PairStacking & MultiControl Kit (8700 & 8900) | Brushed Navy $59.99
    SKK-9MCD
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    Reviews

    Stacking Kit for Washer And Dryer Pair

    1.0

    Recommended by 33% of customers.

    Features1.6
    Performance1.8
    Design1.8
    Value1.8

    Reviews with images & videos

    5 Reviews
    Filters (0)5 Reviews
    1. Brian
      1
      Reviewed in the St. Pete Beach, FL
      Color: Brushed Navy
      Color: Brushed Navy
      1

      The multicontrol kit sold to me by Best Buy to compliment my new Samsung Bespoke Washer and Heat Pump Dryer is useless . As shown in the previous customers pics my dryers input is at the top of the dryer, so the 8 inch or so connection cable is woefully short and inadequate. Not to mention the debacle of having no information in the delivered manual concerning the water tank on the dryer. I had to call customer service because I couldn’t find anythjng beyond the 18 page manual online. When customer service told me how to empty it they also gave me page numbers and I had to say I don’t have that many pages. Well who kn...

      I recommended this product.
      Helpful?
      Value
      5
      Performance
      5
      Design
      5
      Features
      4
      Response from Samsung:
      Samsung

      Hi Brian, we’re so glad you shared your thoughts about your Samsung washer! Hearing feedback like this really helps us understand how our products fit into your everyday routine and how we can continue improving. Thanks for taking the time to reach out and for choosing Samsung as part of your home. We’re happy to have you with us! Please keep this reference number for your records: 1152293075. Samsung really appreciates your business. Khristine Samsung Care

    2. MAD CONSUMER
      1
      Reviewed in the CA
      Color: Brushed Navy
      Color: Brushed Navy
      1

      Cable to connect to the dryer is TOO SHORT/dryer port is in WRONG LOCATION. Samsung and home depot both say they can't help. THIS IS RIDICULOUS

      Helpful?
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      SEA Care

      Hello there, We understand how frustrating it must be to discover that the dryer cable is too short and that the port placement makes installation difficult. We’d be glad to review this situation further and explore possible solutions for you. You may contact us through the following channels so our team can help address your concern directly: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151225609) to help our team pull up your information. Thank you. ^Camille

    3. Carmine
      1
      Reviewed in the Boston, MA
      Color: Brushed Navy
      Color: Brushed Navy
      1

      The stacking part works fine ... pretty easy to follow the instructions, looks good when put in. This MultiControl Combo Kit was bundled with a Bespoke AI Heat Pump dryer, and this is not the proper kit - the wire will not reach. Also the heat pump dryer has a 5-pin connector and the washer has a 6-pin connector where only 3 wires are used. the SKK-9ALD is supposedly the proper SKU for the correct MultiControl unit. I'm going without - this bundle was set up by Samsung themselves, so it looks like they don't have a solution...

      Helpful?
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Care

      Greetings, We understand your disappointment with your stacking kit not being matched. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147747114) to help our team pull up your information when you message us. Thank you. -Ricardo

    4. GK G
      1
      Color: Brushed Navy
      Color: Brushed Navy
      1

      bad quality product. Also there is a restocking fee if you decide to return this item which Samsung will not tell you prior to purchase

      Helpful?
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      SEA Care

      Hi there, We understand your disappointment about your experience with the stacking kit you purchased. Let us help you. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147419873) to help our team pull up your information when you message us. Thank you. -Kimberly

    5. Louis
      1
      Reviewed in the San Francisco, CA
      Color: Brushed Navy
      Color: Brushed Navy
      1

      I was sold this by a Samsung.com chat representative together with a Bespoke washer and hybrid dryer. The cable is too short to connect to the upper part of the dryer. Samsung Support is not able to help saying I need to buy an extension cable but nobody seems to know which cable or where to buy it. Now I'm struggling to use the dryer because I'm short and they are stacked. I just keep getting transferred between departments! Terrible support.

      Helpful?
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      SEA Care

      Hi Louis, We understand your disappointment with the stacking kit you purchased. To assist you is all we wanted. This kit is compatible with our Bespoke Front Load matching washers and dryers. We shared a video link below to help you properly install your unit using the stacking kit. Installing the MultiControl kit to your Samsung washer and dryer | Samsung US https://www.youtube.com/watch?v=YMrxmVzPoIs We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146883568) to help our team pull up your information when you message us. Thank you. -Kimberly