I bought this via Home Depot but had to work with Samsung customer service. There was zero communication and the multiple times I called to find out why it was taking so long to receive this product they couldn't give me an answer. After over a month I cancelled the order and asked for some compensation for me having to go without a washer/dryer for over a month, and the hours spent on the phone with them but they essentially said sorry but we don't care.
Dear Valued Samsung Client, To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service department at 1-800-726-7864. Call any day between 8 AM - 12 AM EST, seven days a week. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe