Recommended by 25% of customers.
Bespoke free panel offer was processed very quickly. I think maybe a week or two after submission. When ordering the panel's, the suction cub appeared as an option to order and clearly stated it would be free so I included it in the order. Panels arrived in less than a week. I think that is great customer service.
I messed up and didn't order it with my free bespoke panels. a comparative one was $9 at my local hardware store. So rather than give terrible reviews here, I recommend you 1) make sure you include it in your order with the $430 discount (the $400 is for the panels, the $30 is for the suction cup) 2) just go buy it at the hardware store and don't leave a bad review!
Same as previous reviewers. Ordered the set of panels through the promotion for my bespoke refrigerator; they sent the panels without the suction cup; called customer service numerous times and they were not able to help.
We strive to assist you anytime, TimW. For any other concerns, please don't hesitate to contact us using the options listed below. We are eager to assist you and discuss your alternatives. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1150753631) to help our team locate your information when you message us. Have a great day. -John
Didn’t authorizes in my order, never asked for it never used. It will be returning it don’t need it to install the panels. You don’t need it.
Greetings! It sounds like you ended up with something you didn't need or ask for, which must be frustrating. We would like to help. I have shared a Samsung link to assist with your intention of returning the accessory. https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147879067 to help our team pull up your information. Leo
It not only took 6 month to get the rebate certificate for the panels, I never received the Bespoke Suction Cup for Door Panel Installation/Removal. I thought it was ordered but it did not arrive. I tried to then order it and could not use the rest of my certificate. I need it sent ASAP for free as was told to me by my salesman.
Hi Joyce, We understand your disappointment with not getting the promotion that was promised. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147659040) to help our team pull up your information when you message us. Thank you. -Ricardo
Customer service sucks! Same problem as the other reviewers. Ordered the set of panels through the promotion for my bespoke refrigerator; they sent the panels without the suction cup; called customer service numerous times to resolve the issues, only to be sent from department to department across the globe. I am just going to pick up a similar suction cup at Home Depot for under $10. Problem solved, but NO THANKS to Samsung Customer Service (NOT).
Hi there, This is not the experience we want you to have. To check the availability and compatibility of the refrigerator panel suction cup, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147555835 to help our team pull up your information. Have a great day. ^Aloe
Samsung has the absolutely worst customer support in the industry. Stay away! I ordered 4 panels and a suction cup as a part of their Bespoke promotion. After a long 3 months wait I finally received the panel. I never received the suction cup. I contacted Samsung, first through the chat, and then called them. I've been transferred between departments 7 times. I there is still no resolution in sight...
Greetings, We understand your frustration over not receiving the suction cup that you ordered. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147136166) to help our team pull up your information when you message us. Thank you. -Ricardo
Exactly the same issue as the other review: I ordered some bespoke panels through the website to change the look on my fridge and the package I received did not include a suction cup for door panel removal... even though both the website and the instructions clearly stated that a suction panel should have been included. Contacting customer support led nowhere. I was getting transferred multiple times between departments and no one was able to help me.
Hi Billy, We appreciate you getting back to us. We know that a suction cup makes changing the fridge panel easy. To help you check the availability and compatibility of your bespoke refrigerator suction cup, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146964099 to help our team pull up your information. Have a great day. ^Aloe
