Microfiber Filter

1.0(5)
FT-MF/A1 / FT-MF/A1

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    Akamai
    Microfiber Filter $149.99
    FT-MF/A1
    Total
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    Reviews

    Microfiber Filter

    1.0
    Features1.5
    Performance1.0
    Design1.0
    Value1.3

    Reviews with images & videos

    5 Reviews
    Filters (0)5 Reviews
    1. DonD
      1
      1

      The internal filters don’t last. You cannot get a replacement. This device becomes worthless once the filter tears.

      Helpful?
      Originally posted onMicrofiber Filter(FT-MF_A1)
      Response from Samsung:
      Samsung

      Hi DonD, We understand that access to replacement filters is essential to keeping your product in use, and we'd like the opportunity to connect with you and discuss available support options. For immediate assistance, please contact us through any of the channels listed below using the reference number (1152996099): 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Geraldine Samsung Care

    2. Hobopug
      1
      Reviewed in the Washington
      1

      I have an update on my review... I probably spent a total of 4 hours on the phone to different departments. Nobody can seem to provide the warranty on this even though it's only a few months old. It's an endless circle of phone calls, they have no intention of ever honoring their warranty on this product

      Helpful?
      Originally posted onMicrofiber Filter(FT-MF_A1)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      SEA Care

      Hello there, We understand you wish to know the warranty of the Microfiber filter. Allow us to help. Here is a link to detailed information about the Microfiber filter's warranty. Warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=FT-MF/A1#standard-limited-warranty Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152165354) to help our team pull up your information. Have a great day. ^Camille

    3. hobopug
      1
      Reviewed in the Washington
      1

      I'm having the exact same issue. Unit has been installed and in use 5 months and the filter is tearing. I'm curious if anyone has had luck with a new filter from Samsung.

      Helpful?
      Originally posted onMicrofiber Filter(FT-MF_A1)
      Value
      2
      Performance
      1
      Design
      1
      Features
      3
      Response from Samsung:
      SEA Care

      Hello there, We understand your frustration if the filter on your microfiber filter is tearing apart. We want to speak with you directly to provide support and explore options to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152058196) to help our team pull up your information. Have a great day. ^Camille

    4. thijaz
      1
      Reviewed in the Chicago, IL
      1

      I paid for this device and paid to have it installed. It seemed to work fine but within a month, the lining of the the filter inside the device tore. I contacted Samsung to purchase a replacement filter to place inside the device, and I was informed that Samsung does not sell or even make replacement filters. I could not believe it. First of all, the construction of the filter was obviously shoddy. More importantly, it is almost unbelievable that Samsung would make a device with no replacement filters. Had I known that, I w...

      Helpful?
      Originally posted onMicrofiber Filter(FT-MF_A1)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      SEA Care

      Hi there, We understand how vital it is for your washer/dryer to have this filter replaced to function correctly. Allow us to help you. To get a recommendation for the availability of a compatible filter for your washer/dryer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1151797254, to help our team pull up your information when you message us. Have a great day. -John

    5. Laura
      1
      Reviewed in the silver spring MD
      1

      I was happy to try to reduce microplastics so I installed this filter. Not 2 months later, the fabric was torn beyond repair, so now the filter is completely useless, and looking on the website, there are no replacements or instruction regarding warranty. $150 literally thrown in the garbage. A cheap dishwasher filter looks exactly the same but it is at least 10 times stronger. What a rip-off!

      Helpful?
      Originally posted onMicrofiber Filter(FT-MF_A1)
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      Samsung Care

      Hi Laura, We understand how disappointing it can be when a product does not perform as expected, especially when you are committed to reducing microplastics. The condition of the fabric you described is not typical, and we appreciate your feedback as it helps us continually enhance our products and user guidance. We recognize the importance of clear information regarding replacements and warranty, and we are working to improve accessibility in these areas. We would love to speak with you directly to gather more information about your experience and determine the steps that can be taken to assist with your laundry accessory. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1151536857 to help our team pull up your information. Leo