The Samsung Fine Dust Filter was damaged when I received it. Instead of putting the Filter in a shipping box, Samsung put it in a mailer envelope, where the filter got damaged and the box was crushed. Samsung wanted me to jump through hoops to have the Filter replaced. I was given the run around by two different customer service representatives, that did not want to help me. Don't waste your time with Samsung.
Hello there, We understand how you feel about the overall delivery experience. You can contact our Support Team via the link below to speak with a live representative for additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149711911) to help our team locate your information when you message us. Have a great day. -John