Dust Bags for VacuumBespoke Jet Clean Station Dust Bag | 5 Pack

1.3(4)
VCA-ADB953/AA / VCA-ADB953/AA

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    Dust Bags for VacuumBespoke Jet Clean Station Dust Bag | 5 Pack $39.99
    VCA-ADB953/AA
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    Dust Bags for Vacuum

    1.3
    Features3.0
    Performance3.0
    Design1.0
    Value2.0
    4 Reviews
    Filters (0)4 Reviews
    1. Soldier2Socialite
      2
      2

      I've been a SAMSUNG fan for years purchasing multiple brand tv's, and appliances. So when I needed a vacuum and saw the Bespoke Jet, I was excited. Although the price tag seemed steep, I figured you get what you pay for and purchased without hesitation. That was 6 months ago. I was SUPER happy for the 1st 5 months. However, When I reordered bags, I waited several weeks only to receive the wrong size and find out, the bags needed no longer exist. Simultaneously, the dust bag chamber door now will no longer latch, preventing the Cleaning station panel from latching.

      Helpful?
      Originally posted onDust Bags for Vacuum
      Response from Samsung:
      SEA Care

      Greetings, We make every effort to ensure your vacuum operates at its best. Let us help you out. Your dust bag door will only latch properly if it is aligned correctly. Please see page 20 of the compatible vacuum's user manual for step-by-step instructions on replacing the dust bag for reference: https://downloadcenter.samsung.com/content/UM/202311/20231102150744195/O_DJ68-00859E-05_IB_VS9500_AA_EN_231018.pdf To check the availability of the Dust Bag, contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m.–6:30 p.m. EST, Monday through Friday. Or you can directly order it on the Samsung website if it is available: https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-bespoke-jet-clean-station-dust-bags-5-pack-vca-adb953-aa/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146957754, to help our team pull up your information when you message us. Have a great day. -John

    2. Dixon1227
      1
      Reviewed in the Dyersburg,Tn
      1

      Great vacuum! But after u use the bags it comes with ur SOL on getting the right bag to fit off Amazon and Samsungs option is nearly double what the original cost of the original bags how is that good customer service I spent $1000 on a smart vacuum I can’t even use anymore. It’s very frustrating spending that much on something that u can’t even use can’t stress that enough!

      Helpful?
      Originally posted onDust Bags for Vacuum
      Value
      3
      Performance
      5
      Design
      1
      Features
      5
      Response from Samsung:
      SEA Care

      Hi Dixon1227, Sharing your honest review is important. Rest assured that we are working to improve our products and services with the help of your review. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151255462) when you message us so our team can retrieve your information. Thank you. -Kimberly

    3. mike
      1
      1

      1 week. Really liked vacuum. Went to buy vacuum bags. There are no vacuum bags for purchase. At least 6 months if not longer. Who makes a product that requires a consumable that you can not purchase because they do not make them ? Huh? I purchase a lot of Samsung products (commercially). My last two orders were not Samsun. Bought GE instead. Lol.

      Helpful?
      Originally posted onDust Bags for Vacuum
      Response from Samsung:
      SEA Care

      Hi Mike, We understand your disappointment about the vacuum dust bag not being available. We are here to help. We shared our Samsung Parts link below for an alternative way to purchase the dust bag needed for your vacuum. Samsung VCA-ADB953/AA https://samsungparts.com/products/vca-adb953-aa You can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147430489) to help our team pull up your information when you message us. Thank you. -Kimberly

    4. Unsatisfied Buyer
      1
      1

      Last year I purchased a Bespoke Jet™ Cordless Stick Vacuum with All-in-One Clean Station® in Misty White. This system requires replacement dust bags which are no longer sold online or in stores. I paid ~$699 for a vacuum and cleaning station which I can now no longer use because Samsung stopped manufacturing the dust bags. This is very frustrating...especially since this vacuum is still being sold on the Samsung website. Samsung, please correct this or offer refunds to buyers who have purchased this vacuum!

      Helpful?
      Originally posted onDust Bags for Vacuum
      Value
      1
      Performance
      1
      Design
      1
      Features
      1
      Response from Samsung:
      SEA Care

      Hi there, We'd be more than glad to assist you with your concern. To check the availability of the Dust Bag, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day, -Ernest-