- Incentivized review
Works well, low cost, no issues installing, would recommend.
Recommended by 33% of customers.
Works well, low cost, no issues installing, would recommend.
Bought this when I bought my stack. Easy to install and they work great.
easy to install, all hardware included and that samsung quality you always get with all their products. im very pleased with the product and the shipping speed of samsung. i will definitely recommended this if you're trying to get the most space out of your garage or laundry room.
I bought a new Samsung washer and dryer to stack and upon delivery Best Buy did not include the stacking kit so the Geek Squad would not stack them. I bought the SKK-8K kit, which was suggested from the install crew. When I picked the kit up, I quickly realized that the instructions were of no help. The instructions that come with the kit are terrible and very hard to see/read. If you do buy this, there are some videos on youtube that are somewhat helpful. Also, if you buy from a retailer and pay for installation, make sure that they add the stacking kit to your order. Don't assume that they know to do so.
Hello there, We can imagine the frustration that you went through with stacking your washer and dryer on your own. We'd love to extend our assistance. Should you have questions arising from the use and care of your washer and dryer from Samsung, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us I have also included our partner retailer Best Buy's contact information should you have additional experience related to the logistics of your home appliances. Best Buy customer service department with the phone number: (888) 237-8289, 24 Hours a Day. Thank you. -Kimberly
these stacking brackets do securely fasten the dryer to the top of the washer, but my issue is with the fact that the brackets are bent so that that dryer sits further back by around 2" on the washer. the 50a8600 set we bought are already some of the deepest washer/dryers you can get, so clearance is at a premium, the vent pipe has to have plenty of space behind them. is there a reason that this bracket has to make the dryer sit back? can't the bracket be flat so that the dryer and washer sit equally flush at the front. jus...
Very Disappointed. My kit also was missing many parts. I only received the gray sliding kit but no screws/bolts or the back attachment. The box contained dog medication??. It’s like this was returned incomplete and placed back on the shelf. They have a short refund window. Replacement isn’t an option either. Samsung do better with your customer service and quality control.
Hi Jessica M, We know how important it is to have everything you need for installation arrive together, and we appreciate you taking the time to share your experience. We'd like to learn more and see how we can help. Please reach out to us using one of the options below and reference ticket number 1153460120 so our team can take a closer look at your situation and discuss any available options with you. 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Michael Samsung Care
Missing brackets just like other customers. Customer service is external difficult to reach, extremely dissatisfied
Hello Hmw2, we acknowledge the time you took to share your review of your Samsung SKK‑8K stacking kit. For cases involving missing components like brackets, our team can help review the order details and arrange the appropriate next steps, including replacement parts if available. Please keep this reference number for your records: 1152336285. Reaching out through our official Samsung Support channels below will allow us to assist you directly with order verification and follow‑up. Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you and truly value your business. Rachel Samsung Care
I really wanted to give this product a chance despite seeing other reviews mentioning missing parts. Unfortunately, I ran into the same issue. My order arrived incomplete, and what followed was a frustrating ordeal. I’ve spent over 3 hours chatting online with three different representatives and over the phone, I was transferred 12 times — each time having to re-explain the issue. No resolution yet, and no clear path forward. It’s disappointing that this seems to be a recurring problem, and even more frustrating that custom...
Hi Justin, We truly appreciate you taking the time to share your experience, and we understand how receiving an incomplete order and needing to explain the situation multiple times can be discouraging. Your feedback is valuable, and we want to make sure this is properly addressed for you. To ensure the best possible resolution, we encourage you to contact us through one of our official support channels, where our team can directly review your case and provide tailored assistance: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150965942) to help our team pull up your information. Thank you. ^Camille