BUYER BEWARE !!! I purchased this brand new washing machine this year to replace the exact same one that stopped working after 3 years new. Without the machine being on, it leaked all over my hardwood floors!! causing 20k in damage. Samsung finally admitted it was a defective machine after 4 visits of their techs not even turning the machine on! I had to get an expert tech to video that the machine was defective. I had to pay out of pocket for all the repairs. Months of my time sending in documents over and over (they said ...
Hello BECKY, We know the frustration of dealing with a brand-new washer that leaked and damaged your flooring. We're here to help. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149998715) when you message us so our team can retrieve your information. Thank you. -Kimberly