SAMSUNG SHOULD STAND BEHIND THEIR WORD. YOU CAN NOT TRUST A PROMISE OF WHAT THEY PROMISE ON THE PHONE TO DO, AND FOLLOW-UP BY SENDING AN EMAIL TO CONFIRM DOING IT TOO. I PURCHASED A TV ON 8/19/25 I WANTED TO RETURN THE TV ON 8/29/25 FOR A # OF REASONS, KNOWING MY LAST DAY TO DO SO WAS 8/30. I WAS TOLD I COULD RETURN THE TV, BUT ECOMMERCE SAMSUNGS CUSTOMER SERVICE GOT MANAGER PERMISSION TO APPLY A $170. CREDIT TO MY CREDIT CARD I USED TO BUY THE TV IF I CHOSE TO KEEP IT WITH THE ISSUES ON HAND. I WAS ASKED IF I WANTED TO...
Hello SANDRAR, Thank you for sharing your concerns. We’ll be escalating your case to our service teams for further review and appreciate your patience as we investigate. If you’d like to speak with someone directly in the meantime, please have your ticket number handy and call us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Specialist