Samsung SpecialistHi there,
Thank you for bringing your concerns to our attention. We were able look further into your contact with our service team and have escalated your case. A service representative will be contacting you shortly.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you wish to contact us directly with your ticket number, please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist