- Incentivized review
Have not received a response from support: Samsung Magician error continuously popping up my on brand new nvme drive. Samsung magician every time I boot up my computer says that there was a temperature problem. That is my Samsung pro with a heat sink. The regular Samsung pro without a heat sink does not give me this error. Every time I boot up the computer I get the temperature problem error. I report the issue to Samsung magician and I never received a response.
Bubbleboibunz: While it’s great to hear that you’re loving the performance of your 9100 PRO with heatsink SSD, I’m very sorry to hear of the difficulties you experienced with temperature errors. Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a replacement. You can reach us at: 1) Call: 1-800-SAMSUNG (ask for Storage Devices). Available 9AM - 12AM EST (Mon-Fri) 2) Email: samsungmemorysupport@sea.samsung.com 3) LiveChat 9AM-9PM EST (Mon-Fri) -- https://www.livehelpnow.net/lhn/lcv.aspx?d=34834&ms=&zzwindow=0&lhnid=29783 I’m very sorry for the experience you have had so far and look forward to hearing from you. ~ Samsung Memory