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Fortnite GLOW outfit and Levitate emote Redemption

Frequently Asked Questions

Redemption Deadline: 12/31/19

Can I still unlock the iKONIK outfit?

The Fortnite iKONIK outfit has been retired as of 9/26/19 and is no longer available.
 

Who is eligible to receive a Fortnite GLOW outfit and Levitate emote?

Any customer who purchased a new Samsung Galaxy Note10, Note10+ or Note10+ 5G, S10e, S10, S10+ or S10 5G, Note9, S9, S9+, Note8, S8, S8+ or S8 Active, S7, S7 edge or S7 Active, Tab S6, Tab S4, Tab S3 or Tab S3 Wi-Fi, A9, A70, A80 or A90. For additional details, see Terms and Conditions at the bottom of the page.
 

I bought a different Samsung product. Am I eligible for this offer?

No, only the purchase of an eligible Galaxy product qualifies.

What do I get with this offer redemption?

You will get the Fortnite GLOW outfit and Levitate emote.

Do I need a Samsung or Epic Games account to redeem my Fortnite GLOW outfit and Levitate emote?

You will need an Epic Games account (new or existing) to redeem your Fornite GLOW outfit and Levitate emote. You will need to first install Fortnite. Eligible device must have all current Samsung software updates downloaded and installed from settings menu.

How do I redeem my Fortnite GLOW outfit and Levitate emote?

In order to redeem the Fortnite GLOW outfit and Levitate emote, go to the Galaxy Store on your Galaxy device and search Fortnite. If it’s available, you’re eligible. Install Fortnite and sign in to or sign up for an Epic Games account. Follow the instructions below on your qualifying Galaxy device to redeem your Fortnite GLOW outfit and Levitate emote.*

1. Download and launch Fortnite from the Galaxy Store or Galaxy Game Launcher on your qualifying Samsung Galaxy device. If Fortnite is not available within the Galaxy Store on your device, it means your device is unfortunately not eligible. 

2. Sign in to your Epic Games account or sign up for a new Epic Games account.

3. Go to the Store. The Fortnite GLOW outfit should appear in the Store under Limited Time Offers. Tap on it. Make sure your store is set to Samsung in Settings > Account > Content > Android Store Selection.  If the Android Store Selection does not appear in your Settings, and you successfully downloaded Fortnite via the Galaxy Store or Game Launcher on an eligible Galaxy device, the Android Store is automatically set to Samsung Store. If you side-loaded the Fortnite APK via Epicgames.com/Fortnite, you have a choice between Samsung Store or Epic Games Store in the Android Store Selection, and it must be set to Samsung to redeem the Fortnite GLOW outfit. If you downloaded Fortnite on a Samsung Galaxy device, but do not see an Android Store Selection in your Settings, and your store isn't automatically set to Samsung Store, your device is a) not a Samsung device, b) has been rooted and is no longer eligible for the promotion, or c) is not an eligible device as listed in the terms & conditions.

4. A notice will pop up asking you to register a credit card, if you have not done so already. Click Next on the pop-up and register a credit card (your card will not be charged).

5. Tap the Fortnite GLOW outfit again to choose the option to redeem the outfit and Levitate emote for yourself, or gift it to a friend, by 12/31/19. 2FA will need to be enabled for gifting.

6. Your Fortnite GLOW outfit will be available in your LOCKER. You will also receive the Levitate emote as part of this redemption process.

*Only one Fortnite GLOW outfit is granted per device. Eligible device must have all current Samsung software updates downloaded and installed from settings menu, and Fortnite must be available within the Galaxy Store. 



How do I view my [Built-in] Levitate emote?

 

From the in-game lobby with the GLOW Outfit equipped

a. Click the "Emote" Button below the "Play" button near the bottom of the screen. This causes the Emote wheel to pop up.

b. In the Emote Wheel you will see the Levitate Emote.

Why is Epic Games asking me for my credit card information if this offer is free?

Epic Games will need a credit card on file as part of the transaction system. You card will not be charged anything for the Fortnite GLOW outfit and Levitate emote.

What happens if I have issues with or questions about Fortnite?

If you have questions specific to Fortnite, please contact Fortnite support at fortnitehelp.epicgames.com.

What if I am having issues accessing the Epic Games Launcher?

If you are receiving an error message or need help accessing the Epic Games Launcher, please go to https://epicgames.helpshift.com/a/epic-launcher/ for support and troubleshooting.

Does my Fortnite GLOW outfit and Levitate emote expire?

Your Fortnite GLOW outfit and Levitate emote does not expire. The Fortnite GLOW outfit will be available to redeem until 12/31/19. Once you add the GLOW outfit to your Fortnite account, it is yours to keep.

Is my Fortnite GLOW outfit and Levitate emote available for Fortnite on other consoles? (i.e. XBOX One, PS4)

Your Fortnite GLOW outfit and Levitate emote will be available for use on any platform that you play on after redeeming it on your Samsung device.

I have a Fortnite account already, can I use my same account on my new eligible Galaxy?

Yes, when accessing the game for the first time you will be prompted to sign into your existing Epic Games account.

If I use my existing Fortnite account on my eligible Galaxy, can I still access it on other consoles?

Yes, you can access the same account on other platforms.

If I use my existing Fortnite account on my eligible Galaxy, do I have access to my same purchased or earned content?

Yes, you will have access to any content that you have previously purchased or unlocked on that account.

Does Fortnite require network access to play?

You will need to either have a data connection or be connected to wi-fi in order to play Fortnite on your Samsung device.

Does Fortnite require a paid subscription for me to play?

No, Fortnite is free to play with no subscription required.

Can I access multiple Fortnite accounts on my Samsung device? (i.e. I have a family member who wants to play)

Only one account may be signed in to Fortnite at any time. You can access multiple accounts on the same device but you will need to sign out of one account from the game menu before being able to access the other account.

Can my Fortnite GLOW outfit and Levitate emote be trasnfered to another account?

You can choose the option to redeem the outfit and Levitate emote for yourself, or gift it to a friend, by 12/31/19. 2FA will need to be enabled for gifting.

Is Fortnite exclusive to specific Android devices?

Fortnite is available on select Samsung devices. The Fortnite GLOW outfit and Levitate emote is exclusive to users with eligible Samsung Galaxy devices

What other resources are available if I have questions that are not answered by this document?

For Fortnite questions, please reference the Fortnite FAQ page or contact Fortnite support at fortnitehelp.epicgames.com

For Samsung questions, you can get additional help by calling Samsung Customer Support at: 1-866-888-5503.

I am receiving an error message, what does this mean?

Please see below for error message explanations:

Error Message E100008 Your device has been rooted and is no longer eligible for the GLOW promotion.
Error Message E9702 You need to upgrade your OS (if your operating system is Android Marshmallow). Otherwise, E9702 means you need to update Galaxy Store.
Error Message E9701 Your device information integrity is cracked and the device is no longer eligible for the promotion.

Terms and Conditions:

To qualify, (1) must have purchased a Samsung Galaxy Note10, Note10+ or Note10+ 5G, S10e, S10, S10+ or S10 5G, Note9, S9, S9+, Note8, S8, S8+ or S8 Active, S7, S7 edge or S7 Active, Tab S6, Tab S4, Tab S3 or Tab S3 Wi-Fi, A9, A70, A80 or A90 (“Qualifying Purchase”), (2) Eligible device must have all current Samsung software updates downloaded and installed from settings menu and Fortnite must be available in the Galaxy Store on eligible device, (3) install the Fortnite game on your Qualifying Purchase and (4) follow instructions in Fortnite Store* to receive an exclusive Fortnite GLOW outfit and Levitate emote (“Gift”). All steps must be completed by 12/31/19 at 11:59pm ET, or you will forfeit your right to receive a Gift. Requires login to an Epic Games account, acceptance of Epic Games account terms and credit card registration. Additional terms may apply. The exclusive Fortnite GLOW outfit and Levitate emote are accessible only on Galaxy Note10, Note10+ and Note10+ 5G, S10e, S10, S10+ and S10 5G, Note9, S9, S9+, Note8, S8, S8+ and S8 Active, S7, S7 edge and S7 Active, Tab S6, Tab S4, Tab S3 and Tab S3 Wi-Fi, A9, A70, A80 and A90.

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