Samsung Brand AmbassadorSGVan:
We appreciate your feedback and regret that your experience with Support fell short. We’d like to further investigate and offer assistance.
If you're experiencing freezing or lag in general response time, please try the following steps:
1. Check for firmware updates – Keeping your Monitor up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your Monitor – With the Monitor powered on, press and hold the Power button on your remote for 5+ seconds until the Monitor restarts. This helps refresh the system.
If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG between 8AM - 9PM EST Monday - Friday, and 8AM - 6PM Saturday and Sunday. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Monitors