I just got this shipped to me today and can't say I am too happy. The monitor was really dirty, almost like they sent me a refurbished one. The Samsung logo/buttons was also not on completely, but I was able to snap it back on. Terrible unboxing experience. I really hope they did not send me a used monitor as I do purchase a bit with Samsung and have never had an experience this bad before. So I go to set it up and what do I find....a dead pixel.....needless to say, I am incredibly disappointed my the quality control of th...
We are very sorry for the issues you have encountered with your 32" Odyssey Neo G7. Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution. You can reach us via any of the below options: If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). Or visit our Samsung website and click on the SUPPORT link in the upper right corner for: · Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) · Product Support · Manuals and Downloads · Warranty Info · Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates · Samsung Community: A great resource for getting help from Samsung moderators and customers · …and more Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller. Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.