Name: 34" ViewFinity CJ79 WQHD QLED 100Hz Thunderboltᵀᴹ 3 Ultra Wide Curved Monitor
Brand: Samsung
SKU: LC34J791WTNXZA
Price: 399.99 USD
Availability: OutOfStock
Rating: 4.391 (335 reviews)

I typically don't write reviews, but felt compelled to make the next person aware to avoid this monitor and more so my experience with dealing with Samsung. This is the second monitor that I have purchased from Samsung in which the plastic bezels have started to crack in the corners of the monitor (See the first 4 pics). Let me preface this by saying I do like and own several Samsung televisions and the wrote off the issue with the first monitor as being a one off. What is more frustrating than the cracks in the bezels is the way I was treated when I trying to remedy the issues. Initially when I reached out to Samsung they issued a ticket number for the incident and I was asked to provided pictures of the issues, which was very reasonable request. I was able to send pictures of the product information and the cracking directly to the Samsung rep by text, which was also very convenient. I was then told by the Samsung that a technician would need to review the picture, also seemed reasonable. I then got a quick response from Samsung that the case had been closed. I reached back out to the Samsung rep , and the technician had determined that these cracks are part of the design, which I then called back and had to explain they are not and the Samsung rep and I were able to figure out  the technician actually had used the different (incorrect) model of Samsung monitor for comparison. After second review with correct model of monitor the Samsung agreed this was defect and issued a return label for me to send back the monitor for repair. That was also coinvent as I just had to take it to a UPS store and they would actually pack and ship the monitor back to Samsung. I shipped the monitor back and about 10 days later it was received notification that it have been received at the repair center and I was told the repair was going to be $329 (happens to be the cost of buying this monitor new). I reached out to the customer service and was told the technician had determined the product was damaged which voided the warranty, and after heated conversation was then given another number to call and follow up with the service center itself.  I called the number I was given for the service center it was a fax number. I then went back through the information and called another 888 number for the service center and explained the cracks develop over time and like I stated before I had the same issue with another monitor, and I sent in the monitor for repair only after it had already been reviewed by a technician that this was not damage. I was told this was determined to be damage and the warranty was voided so the repair would cost $329. I then asked for the monitor to be sent back and after my experience I would not longer purchase Samsung monitors both personally or professionally. I was then told the return information would be provided shortly and transferred to Samsung automate survey (which I did not complete). I happened to use my office land and I think after they realized who I was I immediately got a call from a third Samsung representative offering to waive the cost of the repair and the monitor would be returned in 3-7 business days, but the damage had been done in terms of my opinion of Samsung customer service and impression of Samsung monitor quality. I am cautiously optimistic that it will come back repaired but it would not be worth the hassle when there are so many other lower cost and equivalent monitor options than Samsung.

***UPDATE***
I got an email from Samsung that the monitor was being returned unrepaired. When reached back out to Samsung and after a back and for 45 minutes I was told I was being transferred to a supervisor and actually was sent to a Technical Support Rep. The technical support person explained that the one time accommodation was made to cover the cost of the repair, however, it was not communicated properly to the service center and they had mistakenly sent the monitor back. The representative said that I when I receive the unrepaired returned monitor to call back and they would issue a new ticket and then I would be able to send the monitor back for repair. Within the week the monitor came back, but it was substantially damage (see the last 6 pics). The corner of the screen was shattered, there were large pieces missing, and new damage on the top of the monitor. I immediately called Samsung and again after another hour on the phone sent them the pictures of the damage and was told by the Samsung supervisor that the monitor is out of warranty due to physical damage and would not be able to be repaired or replaced, furthermore the monitor should not have been sent to the repair center (which I did not understand as the original Samsung rep is the one who issued the return label for me to have it packed and shipped by UPS). I was then told that even though they had damaged the monitor to the point that it was not working there was nothing they could do, but they opened another ticket and stated they would get back to me in 48hrs. This makes no sense, the pictures are worth 1000 words, I sent them a monitor with a defective plastic bezel and they destroyed it and sent it back to me and told me it was unrepairable. I wish I would have never bought this, let this be a lesson to anyone buying Samsung products about how they treat their customer after the purchase.

STAY AWAY BAD MONITOR EVEN WORSE CUSTOMER SERVICE

Samsung Monitors

within 3 months of purchasing this monitor, a cluster of dead pixels appeared on the screen (shown in the accompanying images with pink background). it was sent in for warranty, and the panel was changed, but upon receiving it back, the “fixed” monitor had even more dead pixels, albeit they were more dispersed (shown in images with white background). there are some serious quality issues here, and i hope that samsung fixes my product this time around. buyers beware.

Dead Pixel Issues

I completely revamped my set up away from a 2017 MacBook Pro 13" to a 2018 Mac Mini. Although I had a Dell 4k monitor, a widescreen monitor was on my short wishlist for the new set up. Monitor is gorgeous aesthetically. Display quality is top notch and having a single cable connection via TB3 is a boon. Daisy chaining several TB3 devices was a must - Lacie 2Big RAID, BlackMagic external ECU - and this monitor works perfectly. Great for Final Cut Pro. Great for working with two documents, such as an Excel worksheet and a Powerpoint PPT alongside. Highly recommend this monitor!

A Worthy TB3 Monitor for Apple Users

Arrived with a broken upper right corner on the frame. The box was undamaged. I wasn't able to open until 18 days after I received the monitor due to holiday travel and a hectic work schedule. Support stated there was a 15 day return period even though Shop Samsung's website says 30 days. I am in the process of speaking with support about obtaining a warranty replacement. I cannot comment on the quality of this particular monitor's picture because I am afraid of powering up a Samsung product with this poor level of quality control. Packaging is 3x bigger than a similar 32 inch model with plenty of styrofoam for protection. Samsung must not quality control their products or just don't care about customer experience. I was affected by the Note7 debacle and thought their support had greatly improved.

Arrived with a Broken Frame - Poor Support

I bought this product 2 years ago... it is just past the warranty period unfortunately. About six months ago, it started showing a pixelated screen with deinterlacing issues and a resulting extremely blurry picture any time I switched on the monitor.  Then the sound stopped working on Zoom calls. I spent an hour with Samsung customer service and they informed me I would have to ship the product at my own cost to the service center and to pay for service myself, since the product is passed warranty. I have barely used it for two years and unfortunately will not be getting a Samsung monitor again.

Don't buy this faulty product

Samsung Solutions

Made my decision almost entirely based on the brand loyalty. Bought this CJ791 from nationwide retailer. It came in the CJ791 box. Manufacturer's label reads CJ791. Except it is CF791, based on both ports and what says inside the "menu=>information". Manufacturer's label shows no signs of manipulation. Had a great time returning it in. 
And you complain about a dead pixel. Quality, huh?

Unbelievable.

I purchased this monitor at the beginning of Covid so that I would not have to bring home multiple monitors for my home office. I found it to be perfect to have my personal laptop, work laptop and my Roku plugged into it so I can work and watch multiple windows all at once. I also can plug in my headset and listen to a specific call. The clarity of the monitor is also wonderful..
I hope the next generation of this monitor comes with a remote control so you can do things like turn up/down the volume without having to reach behind the monitor. Also a web camera would be great.

Loving the multiple Window feature

I have had this monitor for nearly two weeks.  Overall I love it! The picture is good, nice contrast and great response even for gaming.  The size, resolution and aspect ratio combine wonderfully allowing your productivity to increase over similar 16:9 screens.

There are two major negatives that I can't get over and a couple of other small glitches as well.
1.) You switch sources between the TB3 inputs on the monitor.  This is my biggest annoyance.  I have a macbook pro with tb3 and a razer laptop with tb3 and there is no easy way of switching between the input sources.  I have to power cycle the monitor and turn off the device that I don't want to use.  You also cannot do PIP between the two TB3 ports which well...thats annoying.

2.) Samsung made the poor decision to not have a dedicated power button. It takes 3 button presses to turn off the screen.  Can't understand the thought process here it's really frustrating especially when I have to constantly power cycle the monitor due to the first problem I have with this monitor.

One minor issue - depending on the frequency you do it - it takes a good 15-20 seconds to switch inputs
Lastly the built in USB hub sometimes doesn't power on the devices plugged in (i only have a keyboard/mouse attached).  When this happens you may have to unplug and plug back in your peripherals or turn off the monitor, unplug everything, turn the monitor back on and then plug everything back in.  

All of these problems were identical across two different monitors, my first was exchanged due to a faulty OSD joystick controller.

Cant change sources between TB3 Ports

it was lovely for samsung to ask for product experience feedback on the same day i spent 45 minutes on hold with the samsung warranty dept.  
i've experienced the following issues:
1) the monitor occasionally will emit loud, sickening electrical popping sounds akin to electricity arcing between electrodes. 
2) the usb-c connection sporadically doesn’t work.  the screen drops out and goes black
3) the monitor is wobbly.  it shakes with the smallest nudge.
i bought this monitor based on brand loyalty. i recommended it to 3 friends.  one friend purchased it as well.  regret.
the monitor was sent shipped back for repair.  let's see is samsung can make this right.

Love Wide Monitors, But Not This One

Maybe I'm too spoiled as a Mac user. There's no built-in camera, okay no problem. But no auto brightness either. Not even keyboard brightness control. This means having to reach back to the tiny joystick and navigating several menus every day. And I'm running two of these side-by-side with a 2018 Mac mini, so that's double the physical fiddling every morning and night, once on the left, then again on the right. As for performance, so far so good, but there's a lag when booting up, even when using Apple's expensive 0.8M active Thunderbolt 3 cable. No built-in microphone, either. Otherwise it's pretty good as an adapted PC display.

Good But No Auto Brightness for Mac

* The monitor offers excellent picture quality, vibrant colors, and an immersive curved screen design.
* Users find it versatile for a variety of purposes, including work, gaming, and multimedia.
* However, some customers have reported minor issues such as problems with USB ports, screen flickering, and difficulties with controls.
* A small number also experienced hardware failures requiring repair.
* Overall, the monitor provides an exceptional visual experience, though a few users have encountered some minor problems.

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34&quot; ViewFinity CJ79 WQHD QLED 100Hz Thunderboltᵀᴹ 3 Ultra Wide Curved Monitor White

WQHD | QLED 100Hz Thunderboltᵀᴹ 3 Ultra Wide Curved Monitor

34&quot; ViewFinity CJ79

34" ViewFinity CJ79 WQHD QLED 100Hz Thunderboltᵀᴹ 3 Ultra Wide Curved Monitor

Explore ViewFinity CJ79 34 inch Thunderbolt QLED Monitor. Buy today!

ViewFinity CJ79 34 inch Thunderbolt QLED Monitor | Samsung US

Thunderbolt™ 3 Curved Monitor with 21:9 Wide Screen

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34" ViewFinity CJ79WQHD | QLED 100Hz Thunderboltᵀᴹ 3 Ultra Wide Curved Monitor

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