Samsung Brand AmbassadorHi HenryB,
It's awesome to hear of your experience with The Freestyle 2nd Gen with Gaming Hub! Your new Projector automatically sets up your best picture experience, adjusting focus, keystone and leveling—at the image size you want.
For a smoother SmartThings experience, please check and try the following:
1. Check the wireless network status. Data reception may be slow, or temporary interruptions may occur when loading the app. If the router and the Projector are far apart, the communication may not be smooth and registration may fail.
2. Check for software updates. Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your Projector as well.
- You can check for updates on your Projector by going to: Home > Settings > Support > Software Update.
3. Make sure your phone and Projector are connected to the same network as your router to be discovered by the app.
4. Refresh the device using the SmartThings app. From the Devices tab, swipe down to refresh the device list. If needed, delete and re-add the Projector on the SmartThings app.
I hope these tips help you enjoy your new product!
You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist