{ "title": "Galaxy Watch5 | Watch5 Pro", "headerImage": "https://image-us.samsung.com/SamsungUS/configurator/SDSAC-4719-W5_Golf-Config-marketing-content-section-DT-1440x368.jpg", "headerImageMobile": "https://image-us.samsung.com/SamsungUS/configurator/SDSAC-4719-W5_Golf-Config-marketing-content-section-MB-720x552.jpg", "sequence": [ "column-section", "compare-palette-section", "hero-section", "faq-section" ], "sections": [ { "type": "column-section", "title": "Key features", "column-count": 2, "initShowCount": 4, "hide": false, "expandDefault": true, "content": { "galaxy-watch5": [ { "name": "advanced_sleep_coaching", "title": "Meet your new sleep coach", "description": "Develop better sleep habits with Advanced Sleep Coaching
that helps you manage your overall sleep quality.1, 2", "subDescription": "1 Requires the latest version of the Samsung Health app (version 6.22 or later).
2 For sleep pattern results, user must wear watch while they sleep for at least 7 nights and complete a survey." }, { "name": "body_composition_analysis", "title": "Get smarter about your body", "description": "Get stats that help you be at your best with body composition info right on your wrist — everything from body fat readings to your Body Mass Index (BMI).3, 4", "subDescription": "3 The Samsung BIA is a body analyzer that uses bioelectrical impedance analysis (BIA) technology to track body composition based on weight, body fat, body mass index (BMI), skeletal muscle, body water, and basal metabolic rate (BMR) measurements. It is not intended to specifically diagnose or treat a medical condition.
4 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_sensor_accuracy", "title": "Tracking that’s state of the heart", "description": "Get accurate wellness readings5, 6 thanks to an improved, curved sensor that gets closer to your skin.", "subDescription": "5 The heart rate software functions are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease.
6 Requires Galaxy smartphone with Android 8.0 or later, 1.5GB RAM or more and the latest version of the Samsung Health Monitor app (available only at the Samsung Galaxy app store)." }, { "name": "auto_workout_tracking", "title": "Track your outdoor adventures", "description": "Whether you’re running, swimming or rowing, make the most of every outdoor adventure with Auto Workout Tracking.7, 8", "subDescription": "7 Consistent with IP68 rating, water-resistant in up to 5 feet of water for up to 30 minutes. Rinse residue / dry after wet.
8 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_battery", "title": "Power that keeps up with you", "description": "Stay powered up throughout your busiest days with an improved battery9 that can keep up with you.", "subDescription": "9 As compared to all watches in Galaxy Watch4 Series." }, { "name": "active_lifestyles", "title": "Made for active lifestyles", "description": "Do all your daily routines with confidence — the sapphire crystal glass face is 1.6x stronger10 to stand the test of the hardest days.", "subDescription": "10 As compared to all watches in Galaxy Watch4 series." }, { "name": "ready_for_adventure", "title": "Synced. Ready for adventure.", "description": "Bring your Galaxy devices into perfect harmony. Stay connected on your adventures when you sync Galaxy Watch5 to your other Galaxy mobile devices.11", "subDescription": "11 Compatibility for Galaxy wearable apps: Android 8.0 or later, 1.5GB of RAM" }, { "name": "every_workout", "title": "A look for every workout", "description": "Show off your sense of style. Customize your outfit with a wide array of band12 and watch-face choices that can match any mood or look.", "subDescription": "12 Select interchangeable watch bands sold separately." } ], "galaxy-watch5-pro": [ { "name": "advanced_sleep_coaching", "title": "Meet your new sleep coach", "description": "Develop better sleep habits with Advanced Sleep Coaching
that helps you manage your overall sleep quality.1, 2", "subDescription": "1 Requires the latest version of the Samsung Health app (version 6.22 or later).
2 For sleep pattern results, user must wear watch while they sleep for at least 7 nights and complete a survey." }, { "name": "body_composition_analysis", "title": "Get smarter about your body", "description": "Get stats that help you be at your best with body composition info right on your wrist — everything from body fat readings to your Body Mass Index (BMI).3, 4", "subDescription": "3 The Samsung BIA is a body analyzer that uses bioelectrical impedance analysis (BIA) technology to track body composition based on weight, body fat, body mass index (BMI), skeletal muscle, body water, and basal metabolic rate (BMR) measurements. It is not intended to specifically diagnose or treat a medical condition.
4 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_sensor_accuracy", "title": "Tracking that’s state of the heart", "description": "Get accurate wellness readings5, 6 thanks to an improved, curved sensor that gets closer to your skin.", "subDescription": "5 The heart rate software functions are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease.
6 Requires Galaxy smartphone with Android 8.0 or later, 1.5GB RAM or more and the latest version of the Samsung Health Monitor app (available only at the Samsung Galaxy app store)." }, { "name": "auto_workout_tracking", "title": "Track your outdoor adventures", "description": "Whether you’re running, swimming or rowing, make the most of every outdoor adventure with Auto Workout Tracking.7, 8", "subDescription": "7 Consistent with IP68 rating, water-resistant in up to 5 feet of water for up to 30 minutes. Rinse residue / dry after wet.
8 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_battery", "title": "A watch that outlasts your adventure", "description": "With its improved battery life,9 your Galaxy Watch5 Pro is built to keep going on lengthy adventures in the great outdoors.", "subDescription": "9 As compared to all watches in Galaxy Watch4 series." }, { "name": "sapphire_crystal_glass_and_titanium_case", "title": "Built for the outdoors", "description": "Train worry-free with a durable sapphire crystal display and a super-tough titanium case that can stand the test of intense adventures.10", "subDescription": "10 As compared to all watches in Galaxy Watch4 series." }, { "name": "ready_for_adventure", "title": "Synced. Ready for adventure.", "description": "Stay connected on your adventures when you sync Galaxy Watch5 Pro to your Galaxy mobile devices.11", "subDescription": "11 Compatibility for Galaxy wearable apps: Android 8.0 or later, 1.5GB of RAM" }, { "name": "every_workout", "title": "A look for every workout", "description": "Customize your outfit for a day of adventure. Galaxy Watch5 Pro will match any mood or look with a wide array of band12 and watch-face choices.", "subDescription": "12 Select interchangeable watch bands sold separately." } ], "galaxy-watch5-golf-edition": [ { "name": "advanced_sleep_coaching", "title": "Stylish from the course to the clubhouse", "description": "The golf themed Galaxy Watch5 sports a matching two-tone band, exclusive watch face, and stylish green home button.", "subDescription": "" }, { "name": "body_composition_analysis", "title": "Does everything but carry clubs", "description": "Track your shots, score, see the course, and take your game to the next level with Galaxy Watch5 Golf Edition.", "subDescription": "*Requires Galaxy smartphone with Android 8.0 or later, 1.5GB RAM or more. GPS accuracy may be affected by weather, atmosphere and other obstructions such as buildings and tall trees." }, { "name": "advanced_sleep_coaching", "title": "Meet your new sleep coach", "description": "Develop better sleep habits with Advanced Sleep Coaching
that helps you manage your overall sleep quality.1, 2", "subDescription": "1 Requires the latest version of the Samsung Health app (version 6.22 or later).
2 For sleep pattern results, user must wear watch while they sleep for at least 7 nights and complete a survey." }, { "name": "body_composition_analysis", "title": "Get smarter about your body", "description": "Get stats that help you be at your best with body composition info right on your wrist — everything from body fat readings to your Body Mass Index (BMI).3, 4", "subDescription": "3 The Samsung BIA is a body analyzer that uses bioelectrical impedance analysis (BIA) technology to track body composition based on weight, body fat, body mass index (BMI), skeletal muscle, body water, and basal metabolic rate (BMR) measurements. It is not intended to specifically diagnose or treat a medical condition.
4 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_sensor_accuracy", "title": "Tracking that’s state of the heart", "description": "Get accurate wellness readings5, 6 thanks to an improved, curved sensor that gets closer to your skin.", "subDescription": "5 The heart rate software functions are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease.
6 Requires Galaxy smartphone with Android 8.0 or later, 1.5GB RAM or more and the latest version of the Samsung Health Monitor app (available only at the Samsung Galaxy app store)." }, { "name": "auto_workout_tracking", "title": "Track your outdoor adventures", "description": "Whether you’re running, swimming or rowing, make the most of every outdoor adventure with Auto Workout Tracking.7, 8", "subDescription": "7 Consistent with IP68 rating, water-resistant in up to 5 feet of water for up to 30 minutes. Rinse residue / dry after wet.
8 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_battery", "title": "Power that keeps up with you", "description": "Stay powered up throughout your busiest days with an improved battery9 that can keep up with you.", "subDescription": "9 As compared to all watches in Galaxy Watch4 Series." }, { "name": "active_lifestyles", "title": "Made for active lifestyles", "description": "Do all your daily routines with confidence — the sapphire crystal glass face is 1.6x stronger10 to stand the test of the hardest days.", "subDescription": "10 As compared to all watches in Galaxy Watch4 series." }, { "name": "ready_for_adventure", "title": "Synced. Ready for adventure.", "description": "Bring your Galaxy devices into perfect harmony. Stay connected on your adventures when you sync Galaxy Watch5 to your other Galaxy mobile devices.11", "subDescription": "11 Compatibility for Galaxy wearable apps: Android 8.0 or later, 1.5GB of RAM" }, { "name": "every_workout", "title": "A look for every workout", "description": "Show off your sense of style. Customize your outfit with a wide array of band12 and watch-face choices that can match any mood or look.", "subDescription": "12 Select interchangeable watch bands sold separately." } ], "galaxy-watch5-pro-golf-edition": [ { "name": "advanced_sleep_coaching", "title": "Rugged yet refined", "description": "The golf themed Galaxy Watch5 Pro sports a matching two-tone band, exclusive watch face, and stylish green home button.", "subDescription": "" }, { "name": "body_composition_analysis", "title": "The toughest shots made easy", "description": "Track your shots, score, see the course, and take your game to the next level with Galaxy Watch5 Pro Golf Edition.", "subDescription": "*Requires Galaxy smartphone with Android 8.0 or later, 1.5GB RAM or more. GPS accuracy may be affected by weather, atmosphere and other obstructions such as buildings and tall trees." }, { "name": "advanced_sleep_coaching", "title": "Meet your new sleep coach", "description": "Develop better sleep habits with Advanced Sleep Coaching
that helps you manage your overall sleep quality.1, 2", "subDescription": "1 Requires the latest version of the Samsung Health app (version 6.22 or later).
2 For sleep pattern results, user must wear watch while they sleep for at least 7 nights and complete a survey." }, { "name": "body_composition_analysis", "title": "Get smarter about your body", "description": "Get stats that help you be at your best with body composition info right on your wrist — everything from body fat readings to your Body Mass Index (BMI).3, 4", "subDescription": "3 The Samsung BIA is a body analyzer that uses bioelectrical impedance analysis (BIA) technology to track body composition based on weight, body fat, body mass index (BMI), skeletal muscle, body water, and basal metabolic rate (BMR) measurements. It is not intended to specifically diagnose or treat a medical condition.
4 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_sensor_accuracy", "title": "Tracking that’s state of the heart", "description": "Get accurate wellness readings5, 6 thanks to an improved, curved sensor that gets closer to your skin.", "subDescription": "5 The heart rate software functions are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease.
6 Requires Galaxy smartphone with Android 8.0 or later, 1.5GB RAM or more and the latest version of the Samsung Health Monitor app (available only at the Samsung Galaxy app store)." }, { "name": "auto_workout_tracking", "title": "Track your outdoor adventures", "description": "Whether you’re running, swimming or rowing, make the most of every outdoor adventure with Auto Workout Tracking.7, 8", "subDescription": "7 Consistent with IP68 rating, water-resistant in up to 5 feet of water for up to 30 minutes. Rinse residue / dry after wet.
8 Requires the latest version of the Samsung Health app (version 6.22 or later)." }, { "name": "improved_battery", "title": "A watch that outlasts your adventure", "description": "With its improved battery life,9 your Galaxy Watch5 Pro is built to keep going on lengthy adventures in the great outdoors.", "subDescription": "9 As compared to all watches in Galaxy Watch4 series." }, { "name": "sapphire_crystal_glass_and_titanium_case", "title": "Built for the outdoors", "description": "Train worry-free with a durable sapphire crystal display and a super-tough titanium case that can stand the test of intense adventures.10", "subDescription": "10 As compared to all watches in Galaxy Watch4 series." }, { "name": "ready_for_adventure", "title": "Synced. Ready for adventure.", "description": "Stay connected on your adventures when you sync Galaxy Watch5 Pro to your Galaxy mobile devices.11", "subDescription": "11 Compatibility for Galaxy wearable apps: Android 8.0 or later, 1.5GB of RAM" }, { "name": "every_workout", "title": "A look for every workout", "description": "Customize your outfit for a day of adventure. Galaxy Watch5 Pro will match any mood or look with a wide array of band12 and watch-face choices.", "subDescription": "12 Select interchangeable watch bands sold separately." } ] } }, { "type": "compare-palette-section", "title": "Compare / Specsa", "hide": false, "compareSeries": [ { "fromText": "", "new": "NEW", "text": "Galaxy Watch5 (2022)", "img": "https://image-us.samsung.com/us/watches/galaxy-watch5/configurator/W5-Config-Compare-models-195x195.png" }, { "fromText": "", "new": "NEW", "text": "Galaxy Watch5 Pro (2022)", "img": "https://image-us.samsung.com/us/watches/galaxy-watch5/configurator/W5_pro-Config-Compare-models-195x195.png" }, { "fromText": "", "new": "", "text": "Galaxy Watch4 (2021)", "img": "https://image-us.samsung.com/us/watches/galaxy-watch4/configurator/Configurator-Compare-Models/Config-Compare-models-Watch4-195x195.png" }, { "fromText": "", "new": "", "text": "Galaxy Watch4 Classic (2021)", "img": "https://image-us.samsung.com/us/watches/galaxy-watch4/configurator/Configurator-Compare-Models/Config-Compare-models-Watch4_Classic-195x195.png" } ], "content": [ { "details": [ { "heading": "Size", "content": [ "(L) 43.3 x 44.4 x 9.8t / 33.5g", "(S) 39.3 x 40.4 x 9.8t / 28.7g" ] }, { "heading": "Size", "content": [ "(L) 45.4 x 45.4 x 10.5t / 46.5g" ] }, { "heading": "Size", "content": [ "(L) 43.3 x 44.4 x 9.8t / 30.3g", "(S) 39.3 x 40.4 x 9.8t / 25.9g" ] }, { "heading": "Size", "content": [ "(L) 45.5 x 45.5 x 11.0t / 52g", "(S) 41.5 x 41.5 x 11.2t / 46.5g" ] } ] }, { "details": [ { "heading": "Material", "content": [ "AL" ] }, { "heading": "Material", "content": [ "Titanium" ] }, { "heading": "Material", "content": [ "AL" ] }, { "heading": "Material", "content": [ "SUS" ] } ] }, { "details": [ { "heading": "Processor", "content": [ "Exynos W920 (Dualcore, 5nm)" ] }, { "heading": "Processor", "content": [ "Exynos W920 (Dualcore, 5nm)" ] }, { "heading": "Processor", "content": [ "Exynos W920 (Dualcore, 5nm)" ] }, { "heading": "Processor", "content": [ "Exynos W920 (Dualcore, 5nm)" ] } ] }, { "details": [ { "heading": "Memory", "content": [ "RAM 1.5GB + 16GB" ] }, { "heading": "Memory", "content": [ "RAM 1.5GB + 16GB" ] }, { "heading": "Memory", "content": [ "RAM 1.5GB + 16GB" ] }, { "heading": "Memory", "content": [ "RAM 1.5GB + 16GB" ] } ] }, { "details": [ { "heading": "Display", "content": [ "(L) 1.36\"(450x450), 330PPI", "(S) 1.19\"(396x396), 330PPI", "Always-on AMOLED display" ] }, { "heading": "Display", "content": [ "(L) 1.36\"(450x450), 330PPI", "Always-on AMOLED display" ] }, { "heading": "Display", "content": [ "(L) 1.36\"(450x450), 330PPI", "(S) 1.19\"(396x396), 330PPI" ] }, { "heading": "Display", "content": [ "(L) 1.36\"(450x450), 330PPI", "(S) 1.19\"(396x396), 330PPI" ] } ] }, { "details": [ { "heading": "Window", "content": [ "Sapphire Crystal", "※ 24GPa" ] }, { "heading": "Window", "content": [ "Sapphire Crystal", "※ 29GPa" ] }, { "heading": "Window", "content": [ "Classic GG3/DXC, Watch4 GG6/DX+(15GPa)" ] }, { "heading": "Window", "content": [ "Classic GG3/DXC, Watch4 GG6/DX+(15GPa)" ] } ] }, { "details": [ { "heading": "Health", "content": [ "Heart Rate Monitor. ECG, BIA, Continuous SpO2" ] }, { "heading": "Health", "content": [ "Heart Rate Monitor. ECG, BIA, Continuous SpO2" ] }, { "heading": "Health", "content": [ "Heart Rate Monitor. ECG, BIA, Continuous SpO2" ] }, { "heading": "Health", "content": [ "Heart Rate Monitor. ECG, IA, Continuous SpO2" ] } ] }, { "details": [ { "heading": "Sensors", "content": [ "Accel., Gyro, Baro, Ambient Light, Compass" ] }, { "heading": "Sensors", "content": [ "Accel., Gyro, Baro, Ambient Light, Compass" ] }, { "heading": "Sensors", "content": [ "Accel., Gyro, Baro, Ambient Light, Compass" ] }, { "heading": "Sensors", "content": [ "Accel., Gyro, Baro, Ambient Light, Compass" ] } ] }, { "details": [ { "heading": "Battery", "content": [ "284mAh / 410mAh" ] }, { "heading": "Battery", "content": [ "590mAh" ] }, { "heading": "Battery", "content": [ "247mAh / 361mAh" ] }, { "heading": "Battery", "content": [ "247mAh / 361mAh" ] } ] }, { "details": [ { "heading": "Charging", "content": [ "WPC Charging + Faster Charging*" ] }, { "heading": "Charging", "content": [ "WPC Charging + Faster Charging*" ] }, { "heading": "Charging", "content": [ "WPC Wireless Charging" ] }, { "heading": "Charging", "content": [ "WPC Wireless Charging" ] } ] }, { "details": [ { "heading": "Connectivity", "content": [ "BT 5.2 / Wi-Fi 2.4GHz & 5GHz / GPS / NFC / LTE" ] }, { "heading": "Connectivity", "content": [ "BT 5.2 / Wi-Fi 2.4GHz & 5GHz / GPS / NFC / LTE" ] }, { "heading": "Connectivity", "content": [ "BT 5.0 / Wi-Fi 2.4GHz & 5GHz / GPS / NFC / LTE" ] }, { "heading": "Connectivity", "content": [ "BT 5.0 / Wi-Fi 2.4GHz & 5GHz / GPS / NFC / LTE" ] } ] }, { "details": [ { "heading": "Waterproof", "content": [ "5ATM/ IP68/ MIL-STD-810H" ] }, { "heading": "Waterproof", "content": [ "5ATM/ IP68/ MIL-STD-810H" ] }, { "heading": "Waterproof", "content": [ "5ATM/ IP68/ MIL-STD-810H" ] }, { "heading": "Waterproof", "content": [ "5ATM/ IP68/ MIL-STD-810H" ] } ] }, { "details": [ { "heading": "Feedback", "content": [ "Mic., Speaker, Motor, Touch Bezel" ] }, { "heading": "Feedback", "content": [ "Mic., Speaker, Motor, Touch Bezel" ] }, { "heading": "Feedback", "content": [ "Mic., Speaker, Motor, Rotating Bezel(Classic)" ] }, { "heading": "Feedback", "content": [ "Mic., Speaker, Motor, Rotating Bezel(Classic)" ] } ] }, { "details": [ { "heading": "Model Number", "content": [ "SM-R910/SM-R915U" ] }, { "heading": "Model Number", "content": [ "SM-R920/SM-R925U" ] }, { "heading": "Model Number", "content": [ "SM-R86/SM-R87" ] }, { "heading": "Model Number", "content": [ "SM-R88/SM-R89" ] } ] } ], "terms": [ "" ] }, { "type": "hero-section", "title": "What's in the box", "hide": false, "content": { "galaxy-watch5": { "backgroundImage": { "desktop": "", "image": "https://image-us.samsung.com/us/watches/galaxy-watch5/configurator/W5-Whats-in-the-box-DT.jpg" }, "backgroundColor": "", "terms": [ "Galaxy Watch5 Case + Inbox band", "Wireless Charger" ], "disclaimer": [] }, "galaxy-watch5-pro": { "backgroundImage": { "desktop": "", "image": "https://image-us.samsung.com/us/watches/galaxy-watch5/configurator/W5Pro-Whats-in-the-box-DT.jpg" }, "backgroundColor": "", "terms": [ "Galaxy Watch5 Pro Case + Inbox band", "Wireless Charger" ], "disclaimer": [] }, "galaxy-watch5-golf-edition": { "backgroundImage": { "desktop": "", "image": "https://image-us.samsung.com/us/watches/galaxy-watch5/configurator/W5-Whats-in-the-box-DT.jpg" }, "backgroundColor": "", "terms": [ "Galaxy Watch5 Case + Inbox band", "Wireless Charger" ], "disclaimer": [] }, "galaxy-watch5-pro-golf-edition": { "backgroundImage": { "desktop": "", "image": "https://image-us.samsung.com/us/watches/galaxy-watch5/configurator/W5Pro-Whats-in-the-box-DT.jpg" }, "backgroundColor": "", "terms": [ "Galaxy Watch5 Pro Case + Inbox band", "Wireless Charger" ], "disclaimer": [] } } }, { "type": "faq-section", "title": "Frequently Asked Questions", "hide": false, "content": [ { "question": "Samsung doesn't have the model I want. What are my options?", "answer": "You can buy Galaxy Watch4 at a local retailer." }, { "question": "Can I order the Galaxy Watch without a band?", "answer": "A band is included in the price. Please be sure to add at least one band to your order." }, { "question": "What is the Samsung Trade-in Program, and where can I find more information about it?", "answer": "Samsung provides instant credit for your trade-in device, saving you money today. Enter information about the trade-in device during your purchase, then we will share the instant credit amount we can apply to the price of your order during your purchase and at checkout. You must complete your trade-in within 15 days of delivery of your new device. Our technicians will check your trade-in device to confirm the trade-in value, subject to certain conditions. Click here to learn more about Samsung Trade-In Program." }, { "question": "What does the “Ships by” date mean on the order summary and details page?", "answer": "Samsung will send your order on or before the “Ships by” date. You may not receive your order on this date." }, { "question": "What monthly finance options are available?", "answer": "Samsung provides many ways to pay for your device over time. Our monthly financing options include:
  • Samsung Financing, which powers the following options:
    • Samsung Financing 36 Months
    • Samsung Financing 24 Months
" }, { "question": "What other payment methods do you accept?", "answer": "In addition to monthly financing, you can pay in full with a credit or debit card, or use PayPal." }, { "question": "What is the Samsung Discount Program?", "answer": "Samsung wants to help students, educators, first responders, and military, government or participating company employees get the best tools for their critical work at the best price. Visit the Samsung Discount Program page to select your program. Members get extra savings on top of other offers when you use the discount program to shop on Samsung.com." }, { "question": "What is a Samsung Account and do I need one to buy online?", "answer": "A Samsung Account unlocks Samsung Rewards, providing seamless checkouts and access to select services and applications, such as Samsung Pay and Samsung Health. Your Samsung Account also lets you track purchases, register products to receive exclusive benefits, download apps, and write reviews on Samsung.com – all from one account. Samsung Account is free, you can sign up here. Please note that you must be at least 13 years old to create a Samsung Account." }, { "question": "How do I track my order?", "answer": "Visit your My Orders page on Samsung.com, and click ORDER DETAILS next to the item you want to track. Then, select the TRACK ITEM button on the Order Details page." }, { "question": "How do free returns work?", "answer": "When you request a return, we will send you a pre-paid return shipping label. Please print the label, repack the product and all components in the original box, then attach the label to the shipping package. Drop the package at a FedEx Ship Center. If there is not a FedEx Ship Center near your location, you can send your trade-in device by U.S. Postal Service, UPS, or another shipping method, but you will be responsible for the shipping fees. Please note: you must include the bottom half of the pre-paid shipping label we sent you in the package to help us track your order accurately. If you do not have a printer, the FedEx Ship Center can print it for you. Please save a copy of your pre-paid shipping label on your phone, tablet, or laptop and take it to the FedEx Ship Center." } ] } ] }