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.sp-g-answer-alert{background-color:rgba(0,0,0,0.02);margin:20px 0}.sp-g-answer-alert .icon-alert-bulb{background-image:url("../support-p2-assets/icon-alert-bulb.png")}.sp-g-answer-alert .icon-alert-note{background-image:url("../support-p2-assets/icon-alert-note.png")}.sp-g-answer-alert .icon-alert-warning{background-image:url("../support-p2-assets/icon-alert-warning.png")}.sp-g-answer-alert .icon-alert-general{position:relative;margin:auto;top:12px;-webkit-transform:scale(0.57, 0.57);-ms-transform:scale(0.57, 0.57);transform:scale(0.57, 0.57);background-repeat:no-repeat;display:block;width:47px;height:49px}.sp-g-answer-alert .content{padding:16px 7px 25px 11px}.sp-g-answer-alert .content .content-p{color:#363636;font-size:14px;font-weight:400;line-height:17px}@media (min-width: 769px){.sp-g-answer-alert .alert-module{position:relative}.sp-g-answer-alert .alert-module .icon-alert-general{float:left;position:absolute;top:50%;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);left:47px}.sp-g-answer-alert .alert-module .content{position:relative;text-align:left;padding:41px 101px 39px 241px}.sp-g-answer-alert .alert-module .content .content-p{font-size:24px;line-height:22px}}

.share-module{margin:15px 0 0 0;overflow:hidden;position:absolute;visibility:hidden;top:0;right:20px;display:inline-block;text-align:right;width:100%}.share-module .container-fluid{padding-right:1.5em;padding-left:1.5em;max-width:1440px;margin-left:auto;margin-right:auto}.share-module .container-fluid .container-fluid-ul{display:inline-block;width:auto;padding-left:5px;list-style-type:none;margin:0px}.share-module .container-fluid .container-fluid-ul li{border:0;float:none;display:inline-block;background:none;width:auto;height:auto;margin:0;text-align:center}.share-module .container-fluid .container-fluid-ul li a{padding:0;font-size:31px;color:black}.share-module .container-fluid .container-fluid-ul li a::before{content:none}.share-module .container-fluid .li-hide{visibility:hidden}.share-module .container-fluid .li-show{visibility:visible;top:3px;right:8px}.share-module .container-fluid .container-fluid-ul{-webkit-transform:scale(0.5, 0.5) translate(260px, 0px);-ms-transform:scale(0.5, 0.5) translate(260px, 0px);transform:scale(0.5, 0.5) translate(260px, 0px)}.share-module .container-fluid .icon-facebook,.share-module .container-fluid .icon-google,.share-module .container-fluid .icon-twitter,.share-module .container-fluid .icon-pin,.share-module .container-fluid .iconClose,.share-module .container-fluid .icon-printer,.share-module .container-fluid .icon-share{cursor:pointer;-webkit-transform:scale(0.9, 0.9);-ms-transform:scale(0.9, 0.9);transform:scale(0.9, 0.9);-webkit-tap-highlight-color:transparent}.share-module .container-fluid .iconClose{-webkit-transform:scale(0.5, 0.5) translate(-5px, -80px);-ms-transform:scale(0.5, 0.5) translate(-5px, -80px);transform:scale(0.5, 0.5) translate(-5px, -80px);position:relative}.share-module .container-fluid .icon-share{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg);visibility:hidden}.share-module .container-fluid .icon-printer{position:relative;top:1px;right:-10px}@media (min-width: 769px){.share-module{visibility:visible}.share-module .container-fluid .li-hide{visibility:hidden}.share-module .container-fluid .li-show{visibility:visible;top:3px;right:8px}.share-module .arrow_box{visibility:hidden;display:inline-block;position:relative;padding:5px 0 0 10px;background:white;border:1px solid grey}.share-module .arrow_box:after,.share-module .arrow_box:before{left:100%;top:50%;border:solid transparent;content:" ";height:0;width:0;position:absolute;pointer-events:none}.share-module .arrow_box:after{border-color:rgba(136,183,213,0);border-left-color:white;border-width:11px;margin-top:-11px;left:99%}.share-module .arrow_box:before{border-color:rgba(194,225,245,0);border-left-color:grey;border-width:11px;margin-top:-11px}}@media print{.gnb-b2c,.gnb-b2c-login-section{display:none}.sp-g-dynamicimage{width:30%}.ui-accordion-content{display:block}.sp-g-survey,.gnb-footer,.sp-g-contact-us__container,.sp-g-other-answers,.sp-g-breadcrumb{display:none}.sp-g-accordion .item-accordion-container{display:block}}

.content-wrapper{position:relative}.content-wrapper .hero-top{background:#fff;text-align:center}.content-wrapper .hero-top .container-fluid.hero-top-title{max-width:1440px;margin:auto;padding:35px 21px 12px 16px}.content-wrapper .hero-top .container-fluid.hero-top-title .module-title .module-title-main{color:#363636;font-family:"SamsungSansSharp";font-size:32px;font-weight:700;line-height:38px}.content-wrapper .hero-top .container-fluid.full-mobile{max-width:1440px;margin:auto;padding:0 21px 22px 16px}@media (min-width: 769px){.content-wrapper .hero-top{text-align:left}.content-wrapper .hero-top .container-fluid:not(.full-mobile){padding:35px 160px 22px 19px}.content-wrapper .hero-top .container-fluid:not(.full-mobile) .module-title .module-title-main{color:#363636;font-family:"SamsungSansSharp";font-size:48px;font-weight:700;line-height:54px}.content-wrapper .hero-top .container-fluid.full-mobile{padding:0px 25px 22px 20px}}@media (max-width: 768px){.hero-top .s7responsiveContainer .fluidimage{margin-left:20px}}

.sp-g-brightcove-video .sp-g-brightcove-video__video-hero{max-width:1240px;position:relative;margin-top:20px}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp{position:relative}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .inline-video-container.videoVisible{visibility:visible !important}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .vjs-big-play-button{left:50%;top:50%}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .video-js:hover .vjs-big-play-button{background-color:#1428a0 !important}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .video-js .vjs-play-progress,.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .video-js .vjs-volume-level{background-color:#1428a0 !important}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .video-js .vjs-dock-text .vjs-dock-title,.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp .video-js .vjs-dock-text .vjs-dock-description{text-align:left !important}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp #html5_bc_video_player{width:100% !important;height:auto !important;position:relative !important}.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp #html5_bc_video_player #html5_bc_video_player_html5_api,.sp-g-brightcove-video .sp-g-brightcove-video__video-hero__bc-exp #html5_bc_video_player #html5_bc_video_player_Flash_api{width:100% !important;height:auto;position:relative !important}

.sp-g-breadcrumb .sp-g-breadcrumb__container{max-width:1240px;padding-left:12px;margin-left:auto;margin-right:auto}@media only screen and (max-width: 1024px) and (min-width: 768px){.sp-g-breadcrumb .sp-g-breadcrumb__container{padding-left:25px}}@media (max-width: 768px){.sp-g-breadcrumb .sp-g-breadcrumb__container{display:none}}.sp-g-breadcrumb .sp-g-breadcrumb__container__path{padding-top:16px;padding-bottom:12px}.sp-g-breadcrumb .sp-g-breadcrumb__container__path ol{font-size:10px;color:#ababab}.sp-g-breadcrumb .sp-g-breadcrumb__container__path li[property=itemListElement]{display:inline}@media (min-width: 769px){.sp-g-breadcrumb .sp-g-breadcrumb__container__path li[property=itemListElement]{line-height:130%}}.sp-g-breadcrumb .sp-g-breadcrumb__container__path li[property=itemListElement] a[property=item],.sp-g-breadcrumb .sp-g-breadcrumb__container__path li[property=itemListElement] span[property=name]{color:#ababab;font-weight:400;font-size:10px}.sp-g-breadcrumb .sp-g-breadcrumb__container__path li:last-of-type a[property=item],.sp-g-breadcrumb .sp-g-breadcrumb__container__path li:last-of-type span[property=name]{font-weight:700;color:#636363}

.disclaimer {
  background: #f5f5f5;
  overflow: hidden;
}

.disclaimer__inner {
  color: #363636;
  padding: 0 3%;
  font-size: 14px;
  font-size: 0.875rem;
  line-height: normal;
  margin-bottom: 10px;
  font-weight: normal;
  font-family: "SamsungOneLatinWeb",Arial,Helvetica,"San-Serif";
}

.disclaimer__inner sup {
  font-size: .7em;
}

.disclaimer__inner b {
  font-weight: 700;
}

.disclaimer__inner i {
  font-style: italic;
}

.disclaimer__inner p {
  font-size: 14px;
  font-size: 0.875rem;
  line-height: normal;
  margin-bottom: 10px;
  font-weight: normal;
  font-family: "SamsungOneLatinWeb",Arial,Helvetica,"San-Serif";
}

@media screen and (max-width: 767px) {
  .disclaimer__inner {
    text-align: center;
  }
}

.disclaimer-module{max-width:1440px;margin:auto;margin-top:35px;background-color:white}.disclaimer-module .disclaimer{padding:30px 14px 44px 17px;color:#636363;font-size:12px;font-weight:400;line-height:16px;letter-spacing:1px}@media (min-width: 769px){.disclaimer-module .disclaimer{padding:30px 36px 44px 26px;text-align:center}}

.sp-g-dynamicimage{margin-top:24px}@media (max-width: 768px){.sp-g-dynamicimage{margin-top:10px}.sp-g-dynamicimage img.fluidimage{margin-left:0px !important;width:100%}}

.sp-g-list .sp-g-list{font-size:14px;font-weight:400;font-margin-left:5px;margin:0;font-family:'SamsungOneLatinWeb', 'SamsungSans', 'Interface_bd', Arial, Helvetica, 'San-Serif'}@media (min-width: 769px){.sp-g-list .sp-g-list{font-size:24px;font-weight:400;margin:0 1em}}.sp-g-list .sp-g-list a{color:#1428a0 !important}.sp-g-list .sp-g-list a:visited{text-decoration:none}.sp-g-list .sp-g-list p{font-size:14px}@media (min-width: 769px){.sp-g-list .sp-g-list p{font-size:24px}}.sp-g-list .sp-g-list ul{list-style-type:disc;list-style-position:initial;list-style-image:initial;padding:0px;margin:1em 0;font-family:'SamsungOneLatinWeb', 'SamsungSans', 'Interface_bd', Arial, Helvetica, 'San-Serif'}

.sp-g-list-container .sp-g-list-container{font-size:24px;font-weight:400;margin:0px;line-height:1em}@media (min-width: 769px){.sp-g-list-container .sp-g-list-container{max-width:1440px;line-height:32px;margin:20px 10px 20px 5px}}@media (min-width: 769px){.sp-g-list-container .sp-g-list-container p{font-size:24px}}.sp-g-list-container .sp-g-list-container ol{font-size:14px;margin:0 0 0 24px;font-family:'SamsungOneLatinWeb', 'SamsungSans', 'Interface_bd', Arial, Helvetica, 'San-Serif';list-style-type:decimal;list-style-position:outside}@media (min-width: 769px){.sp-g-list-container .sp-g-list-container ol{font-size:24px;margin:1em 1.5em}}.sp-g-list-container .sp-g-list-container ol li{display:list-item;margin:5px 0px}.sp-g-list-container .sp-g-list-container ul{font-size:14px;margin:0 0 0 25px;list-style-type:disc;list-style-position:outside;list-style-image:initial;font-family:'SamsungOneLatinWeb', 'SamsungSans', 'Interface_bd', Arial, Helvetica, 'San-Serif'}@media (min-width: 769px){.sp-g-list-container .sp-g-list-container ul{font-size:24px;margin:1em 1.5em}}.sp-g-list-container .sp-g-list-container ul li{margin:5px 0px}

@media (min-width: 769px){.slick-next,.slick-prev{position:absolute;top:65px;padding-left:15px;padding-right:15px;border:none}}@media (min-width: 769px){.slick-next{-webkit-border-top-left-radius:5px;border-top-left-radius:5px;-webkit-border-bottom-left-radius:5px;border-bottom-left-radius:5px;-webkit-border-top-right-radius:0px;border-top-right-radius:0px;-webkit-border-bottom-right-radius:0px;border-bottom-right-radius:0px}}@media (min-width: 769px){.slick-prev{-webkit-border-top-right-radius:5px;border-top-right-radius:5px;-webkit-border-bottom-right-radius:5px;border-bottom-right-radius:5px;-webkit-border-top-left-radius:0px;border-top-left-radius:0px;-webkit-border-bottom-left-radius:0px;border-bottom-left-radius:0px}}@media (min-width: 769px){.slick-slider{margin-bottom:none}}.sp-g-other-answers{background-color:#fafafa}@media (min-width: 769px){.sp-g-other-answers{padding-top:10px}}.sp-g-other-answers__title{margin-top:25px;display:block;text-align:center;margin-left:5px;margin-right:5px}@media (min-width: 769px){.sp-g-other-answers__title{margin-bottom:50px;text-align:left}}.sp-g-other-answers__title .answer-heading{font-family:'SamsungSansSharp';font-size:32px;font-weight:700}@media (min-width: 769px) and (max-width: 1280px){.sp-g-other-answers__title .answer-heading{font-size:32px}}@media (min-width: 769px){.sp-g-other-answers__title .answer-heading{font-size:48px;line-height:38px}}@media (min-width: 769px){.sp-g-other-answers__options{height:315px}}@media (min-width: 769px){.sp-g-other-answers__options__item-list{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-flex-flow:row;-ms-flex-flow:row;flex-flow:row;-webkit-align-content:center;-ms-flex-line-pack:center;align-content:center;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap}}.sp-g-other-answers__options__item-list__item{display:block;position:relative;text-align:center}@media (min-width: 769px){.sp-g-other-answers__options__item-list__item{padding:30px;height:285px;border-right:1px solid #a3a3a3}.sp-g-other-answers__options__item-list__item:first-child:nth-last-child(1),.sp-g-other-answers__options__item-list__item:first-child:nth-last-child(1) ~ .sp-g-other-answers__options__item-list__item{width:100%}.sp-g-other-answers__options__item-list__item:first-child:nth-last-child(2),.sp-g-other-answers__options__item-list__item:first-child:nth-last-child(2) ~ .sp-g-other-answers__options__item-list__item{width:50%}.sp-g-other-answers__options__item-list__item:first-child:nth-last-child(3),.sp-g-other-answers__options__item-list__item:first-child:nth-last-child(3) ~ .sp-g-other-answers__options__item-list__item{width:33.33%}.sp-g-other-answers__options__item-list__item:last-child{border-right:none}.sp-g-other-answers__options__item-list__item a:nth-child(2){min-height:75px}}@media (max-width: 768px){.sp-g-other-answers__options__item-list__item{margin-top:40px}}.sp-g-other-answers__options__item-list__item a{color:#000000}.sp-g-other-answers__options__item-list__item a:hover{text-decoration:none}@media (min-width: 769px){.sp-g-other-answers__options__item-list__item a{display:inline-block;position:relative;top:60px;margin:auto}}.sp-g-other-answers__options__item-list__item a .answer-title{line-height:24px;font-family:'SamsungOneLatinWeb';font-size:14px;font-weight:400}.sp-g-other-answers__options__item-list__item a .answer-title sup{display:none}@media (max-width: 768px){.sp-g-other-answers__options__item-list__item a .answer-title{padding-bottom:15px}}@media (min-width: 769px){.sp-g-other-answers__options__item-list__item a .answer-title{font-size:24px}}@media (max-width: 768px){.sp-g-other-answers__options__item-list__item a{width:65%}}@media (max-width: 768px){.sp-g-other-answers__options__item-list__item a span{display:inline-block;position:relative;bottom:5px}}@media (min-width: 769px){.sp-g-other-answers__options__item-list__item a span{display:inline-block;position:relative;top:25px}}@media (min-width: 769px){.sp-g-other-answers__options__item-list__item a{display:block}}@media (max-width: 768px){.sp-g-other-answers__options__item-list__item:after{content:'';background-color:#979797;position:absolute;width:70%;height:1px;left:15%;bottom:-13%}.sp-g-other-answers__options__item-list__item:last-child:after{height:0px}}

.sp-g-rte{text-align:left;font-size:14px}.sp-g-rte img{max-width:100%;vertical-align:middle;border:0}.sp-g-rte table{width:100%;border-collapse:collapse;border-spacing:0;-webkit-box-sizing:border-box;box-sizing:border-box;border:none}@media all and (-ms-high-contrast: none), (-ms-high-contrast: active){.sp-g-rte table{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex}}.sp-g-rte table thead tr,.sp-g-rte table tbody tr{border:none}@media all and (-webkit-min-device-pixel-ratio: 0) and (min-resolution: 0.001dpcm){.sp-g-rte table thead tr,.sp-g-rte table tbody tr{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex}}@media screen and (min--moz-device-pixel-ratio: 0){.sp-g-rte table thead tr,.sp-g-rte table tbody tr{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex}}@media (min-width: 769px){.sp-g-rte table thead tr,.sp-g-rte table tbody tr{max-width:80%}}@media (max-width: 768px){.sp-g-rte table thead tr,.sp-g-rte table tbody tr{-webkit-box-orient:vertical;-webkit-box-direction:normal;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-pack:start;-webkit-justify-content:flex-start;-ms-flex-pack:start;justify-content:flex-start}}@media all and (-ms-high-contrast: none) and (max-width: 768px), (-ms-high-contrast: active) and (max-width: 768px){.sp-g-rte table thead tr,.sp-g-rte table tbody tr{-ms-flex-direction:column;-ms-justify-content:flex-start}}.sp-g-rte table thead tr:nth-child(2n),.sp-g-rte table tbody tr:nth-child(2n){background-color:#f5f5f5}.sp-g-rte table thead tr th,.sp-g-rte table thead tr td,.sp-g-rte table tbody tr th,.sp-g-rte table tbody tr 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.chatBot_newTab_retry{display:inline-block;padding-bottom:5px;border-bottom:2px solid #888888}#chatContainer .spinme-right{display:inline-block;padding:15px 20px 7px 20px;font-size:14px;-webkit-border-radius:30px;border-radius:30px;line-height:1.25em;font-weight:100;opacity:0.6}@media (max-width: 768px){#chatContainer .spinme-right{font-size:12px}}#chatContainer .spinme-left{display:inline-block;padding:15px 20px 7px 20px;font-size:14px;color:red;-webkit-border-radius:30px;border-radius:30px;line-height:1.25em;font-weight:100;opacity:0.6}@media (max-width: 768px){#chatContainer .spinme-left{font-size:12px}}#chatContainer .spinner{margin:0;width:30px;text-align:center}#chatContainer .spinner>div{width:10px;height:10px;-webkit-border-radius:100%;border-radius:100%;display:inline-block;-webkit-animation:sk-bouncedelay 1.4s infinite ease-in-out both;animation:sk-bouncedelay 1.4s infinite ease-in-out both;background:#40a2ff}#chatContainer .spinner 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768px){.postChatEmail_label{font-size:12px}}.postChatEmail_icon{z-index:5;position:absolute;visibility:hidden;top:15px;right:10px}.email_input_focused{top:10px;-webkit-transform:translateY(0);-ms-transform:translateY(0);transform:translateY(0)}.postChatEmail_error{visibility:hidden;color:#dc2222;padding-top:8px;width:90%;margin:auto;font-size:14px;font-family:"SamsungOneLatinWeb";text-align:center}@media (max-width: 768px){.postChatEmail_error{font-size:12px}}.postChatEmail_sent{max-width:170px;width:100%;padding-top:30px;margin:auto}.postChatEmail_sent_text{font-size:18px;color:#4a4a4a;font-family:"SamsungOneLatinWeb";font-weight:bold;line-height:1.5;text-align:center}.postChatEmail_sent_return{padding:24px 0 0;border-bottom:1.5px solid black;font-family:"SamsungOneLatinWeb";font-size:12px;font-weight:bold;line-height:2.67;letter-spacing:1.5px;text-align:center;color:#000000;width:53px;margin:auto;cursor:pointer}.chatBotImage_flyout_container{position:fixed;z-index:1999999;left:0;top:0;width:100%;height:100%;overflow:auto;background-color:rgba(0,0,0,0.7)}.chatBotImage_flyout_content{position:fixed;top:50%;left:50%;-webkit-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%);background-color:#fefefe;text-align:center}.icon-x.chatbot_icon_X{position:fixed;top:10px;right:5px;width:25px;height:25px;background-color:#fff;cursor:pointer}.icon-x.chatbot_icon_X img{width:100%}@media (max-width: 769px){.chatBotImage_flyout_content{position:fixed;top:50%;left:0;right:0;-webkit-transform:translate(0, -50%);-ms-transform:translate(0, -50%);transform:translate(0, -50%)}}

#chatBotContainer .samsung_chatBot_window{position:relative;border:2px solid #e5e5e5;text-align:center;width:360px;height:520px;background-color:#FFFFFF}#chatBotContainer .samsung_chatBot_window .container{width:initial !important}#chatBotContainer .samsung_chatBot_window .container .icon-right-carat::before{content:'\e902';font-family:SamsungSharpGraphic}#chatBotContainer .samsung_chatBot_window .container .icon-left-carat::before{content:'\e903';font-family:SamsungSharpGraphic}#chatBotContainer .chat_container_popOut{top:50%;left:50%}#chatBotContainer .chat_window_popOut{-webkit-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%)}#chatBotContainer .chat_window_popOut .chatBot_user_input{position:absolute;right:0;left:0;bottom:0}#chatBotContainer .c_welcom_msg{font-size:11px;color:#757575;margin:14px 0 4px}#chatBotContainer .chat_error_msg{font-size:12px;height:30px;background-color:orange;position:absolute;width:356px;line-height:16px;z-index:99999;padding:7px}#chatBotContainer .chat_error_msg_retry{text-decoration:underline}#chatBotContainer .time_stamps{font-size:10px;color:#bbbbbb;margin:0px 8px;padding-bottom:5px}#chatBotContainer .c_time_stamps_title{font-size:10px;color:#bbbbbb;margin:2% 0 2% 0}#chatBotContainer .c_nav_bar{height:50px;width:100%;background-color:#1428A0;padding:0 8px;-webkit-box-sizing:border-box;box-sizing:border-box}#chatBotContainer .c_nav_text{float:left;color:#FFFFFF;font-size:16px;line-height:50px}#chatBotContainer .c_nav_icon_x{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 8px 0 7px}#chatBotContainer .nav_icon_w{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 7px}#chatBotContainer .nav_icon_w_popUp{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 7px}#chatBotContainer .c_nav_icon_mini{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 7px}#chatBotContainer .chatBot_user_input{height:50px;-webkit-box-shadow:0 0 3px #808080;box-shadow:0 0 3px #808080;-webkit-transition:height 0.3s;transition:height 0.3s;position:absolute;bottom:0;width:100%}#chatBotContainer .chatBot_user_input.user_input_expande{height:120px}#chatBotContainer .c_input_options{display:inline-block;width:20px;height:20px;float:left;background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-userinput-expand-v1.png");background-repeat:no-repeat;background-size:contain;margin:15px 0 10px 15px}#chatBotContainer .user_inputOption_expande{background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-userinput-close.png")}#chatBotContainer .c_input_field{display:inline-block;line-height:50px;width:80%}#chatBotContainer .input_field_text{width:90%;border:none;height:30px;font-size:14px}#chatBotContainer .input_field_text::-webkit-input-placeholder{color:#bbbbbb;font-size:14px}#chatBotContainer .input_field_text:focus{outline-width:0}#chatBotContainer .c_send_msg{display:inline-block;width:20px;height:20px;float:right;background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-send-grey.png");background-repeat:no-repeat;background-size:contain;margin:15px 15px 10px 0}#chatBotContainer .send_msg_active{background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-send-blue.png")}#chatBotContainer .c_user_input_accor{background-color:#F5F5F5;height:70px}#chatBotContainer .user_restart_session{width:36%;display:inline-block;height:100%;padding-top:10px}#chatBotContainer .user_speak_agent{width:36%;display:inline-block;height:100%;padding-top:10px}#chatBotContainer .chatBotContainer{font-size:24px;height:550px;overflow-y:auto;-webkit-transition:height 0.3s;transition:height 0.3s;-webkit-box-sizing:content-box;box-sizing:content-box;position:relative;position:absolute;top:50px;bottom:50px;left:0;width:100%;height:auto}@media (max-width: 768px){#chatBotContainer .chatBotContainer{-webkit-overflow-scrolling:touch}}#chatBotContainer .chatBotContainer::-webkit-scrollbar{width:6px;background-color:#F5F5F5}#chatBotContainer .chatBotContainer::-webkit-scrollbar-thumb{background-color:#000000}#chatBotContainer div[class^="postMsgCard"]{display:inline-block;background-color:#ececec;-webkit-border-radius:16px;border-radius:16px;font-size:14px;-webkit-box-shadow:0 0 10px #808080;box-shadow:0 0 10px #808080;margin:15px 10px}#chatBotContainer .postMsgCard-title{display:inline-block;vertical-align:top;width:80%;font-size:14px;font-weight:800;padding:0 15px}#chatBotContainer .postMsgCard-text{display:inline-block;vertical-align:top;width:80%;font-size:14px}#chatBotContainer .postMsgCard_img{width:100%;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0}#chatBotContainer .postMsgOptions_text{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:12px 15px;cursor:pointer;-webkit-border-radius:32px;border-radius:32px;border:2px solid #40a2ff;display:inline-block}#chatBotContainer .postMsgOptions_text_clicked{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:12px 15px;cursor:pointer;-webkit-border-radius:32px;border-radius:32px;border:2px solid #40a2ff;display:inline-block}#chatBotContainer .postMsgOptions_text_See_Order{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:8px 0;cursor:pointer}#chatBotContainer div[class^="postMsgOptions_container"]{-webkit-border-radius:16px 16px 0 16px;border-radius:16px 16px 0 16px;margin:10px 0px;text-align:right;padding:0 0 0 5%;display:inline-block;max-width:80%}#chatBotContainer div[class^="postMsg_Option"]{margin-bottom:8px}#chatBotContainer .chatBotContainer .postMsgOptions_container_init{border:none !important;margin:20px 0 !important;padding:0 !important;display:block;max-width:100% !important}#chatBotContainer .postMsg_Option_init{border:none !important;-webkit-border-radius:0px !important;border-radius:0px !important;padding:10px !important;border-bottom:2px solid #dcdcdc !important;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:center;-webkit-align-items:center;-ms-flex-align:center;align-items:center}#chatBotContainer .postMsg_Option_init:first-child{border-top:2px solid #dcdcdc !important}#chatBotContainer .botMsg{text-align:left;padding-left:10px;overflow-wrap:break-word;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:end;-webkit-align-items:flex-end;-ms-flex-align:end;align-items:flex-end;margin:10px 0}#chatBotContainer .botMsg.innerBotMsg{padding-left:0px}#chatBotContainer .botMsg p{color:#FFFFFF}#chatBotContainer .botMsg a{word-break:break-all}#chatBotContainer .botMsg_text_img{position:relative}#chatBotContainer .botMsg_text_img p{color:#000000}#chatBotContainer .botMsg_text_img::before{content:'';width:20px;height:20px;width:20px;position:absolute;display:inline-block;background-image:url("../../images/icons/chatbot-expand-icon.png");background-size:20px 20px;right:10px}#chatBotContainer .botMsg ol p{color:#000000}#chatBotContainer .chat_bot_thumbanil{vertical-align:bottom;padding-right:10px;width:42px;height:32px}#chatBotContainer .chat_bot_thumbanil.innerBotImage{width:auto}#chatBotContainer .chat_bot_thumbanil_hidden.chat_bot_thumbanil_hidden{visibility:hidden}#chatBotContainer .botMsg_text{display:inline-block;max-width:68%;font-size:14px;line-height:20px;font-weight:400;-webkit-border-radius:16px 16px 16px 0;border-radius:16px 16px 16px 0;color:white;background-color:#4990e2;text-align:left;padding:10px 15px;word-break:break-word}#chatBotContainer .botMsg_text img{width:-webkit-calc(100% + 30px);width:calc(100% + 30px);margin-left:-15px;margin-top:-10px;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0;cursor:pointer}#chatBotContainer .botMsg_text a{color:#FFFFFF;text-decoration:underline}#chatBotContainer .botMsg_text p{font-size:14px;line-height:20px;font-weight:400}#chatBotContainer .postMsgOptions_text_init{max-width:100%}#chatBotContainer .inputFieldMsg{text-align:end;margin:0 5%;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:end;-webkit-align-items:flex-end;-ms-flex-align:end;align-items:flex-end;margin:10px 10px 10px 0px;-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end}#chatBotContainer .inputFieldMsg_text{font-size:14px;color:black;display:inline-block;text-align:right;-webkit-border-radius:16px 16px 0 16px;border-radius:16px 16px 0 16px;background-color:#dbe9f9;padding:10px 15px;max-width:79%;word-break:break-word}#chatBotContainer .container_menu_wrapper{text-align:right;margin:0px 10px}#chatBotContainer div[class^="container_taxonomyCategorys"]{-webkit-border-radius:16px 16px 0 16px;border-radius:16px 16px 0 16px;border:2px solid #40a2ff;margin:10px 0px;text-align:right;padding:0 5%;display:inline-block}#chatBotContainer .taxonomyCategory-label{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:8px 0;cursor:pointer}#chatBotContainer div[class^="taxonomyCategory"]{border:2px solid #ececec;-webkit-border-radius:17px;border-radius:17px;-webkit-box-shadow:2px 0px 10px 0px #e5e5e5;box-shadow:2px 0px 10px 0px #e5e5e5}#chatBotContainer div[class^="taxonomyCategory"] .taxonomyCategory-image{border:none;-webkit-border-radius:17px 17px 0px 0px;border-radius:17px 17px 0px 0px;border-bottom:2px solid #ececec;padding:10px 5px;display:table;margin:auto;width:100%;-webkit-box-shadow:none;box-shadow:none}#chatBotContainer div[class^="taxonomyCategory"] .taxonomyCategory-image-img{-webkit-border-radius:17px 17px 0px 0px;border-radius:17px 17px 0px 0px;width:100%;max-width:220px;margin:auto;cursor:pointer}#chatBotContainer .container.slick-initialized.slick-slider .slick-slide{opacity:0.4;width:120px;margin:0px 5px}#chatBotContainer .container.slick-initialized.slick-slider .slick-current{opacity:1}#chatBotContainer .container.slick-initialized.slick-slider .taxonomyCategory-content{min-height:62px;display:table;margin:auto;-webkit-box-shadow:none;box-shadow:none}#chatBotContainer .container.slick-initialized.slick-slider .taxonomyCategory-content .taxonomyCategory-label{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:8px 8px;cursor:pointer;text-align:center;vertical-align:middle;display:table-cell;line-height:1.5}#chatBotContainer 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.sp-g-share-survey__reason__options li input[type="radio"] ~ label span{height:12px;width:12px;margin-right:2px;content:" ";display:inline-block;vertical-align:baseline;border:1px solid #777;-webkit-border-radius:50%;border-radius:50%}.sp-g-new-survey .sp-g-share-survey__reason__options li input[type=checkbox]:checked,.sp-g-new-survey .sp-g-share-survey__reason__options li input[type=radio]:checked+label span b{height:7px;width:7px;background:#111;content:" ";display:block;vertical-align:baseline;border:1px solid #777;-webkit-border-radius:50%;border-radius:50%;top:1.5px;left:1.5px;position:relative}.sp-g-new-survey .sp-g-share-survey__reason__content{margin:13px 0px 2px 16px}.sp-g-new-survey .sp-g-share-survey__reason__card{border:1px #979797 solid;margin:12px 16px}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__reason__card{width:65%}}.sp-g-new-survey .sp-g-share-survey__reason__card .survey-suggest{margin:20px 16px 12px}.sp-g-new-survey .sp-g-share-survey__reason__card .survey-icon{font-weight:bold;margin-left:16px;margin-bottom:20px;color:black;display:block}.sp-g-new-survey .sp-g-share-survey__reason__card .repair-icon{margin-bottom:10px}.sp-g-new-survey .sp-g-share-survey__reason .alert{font-size:14px;font-family:'SamsungOneLatinWeb';font-weight:normal;line-height:1.4;margin:10px 0px;color:red}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__reason .alert{font-size:18px}}.sp-g-new-survey .sp-g-share-survey__comments{margin-top:20px;position:relative}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__comments{margin-top:32px}}.sp-g-new-survey .sp-g-share-survey__comments .comment-title{font-family:SamsungOneLatinWeb;font-size:12px;margin-bottom:6px}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__comments .comment-title{font-size:20px;margin-bottom:12px}}.sp-g-new-survey .sp-g-share-survey__comments .comment-input{width:70%;height:102px;border:solid 1px #d6d6d6;display:block}.sp-g-new-survey .alert-module{border-color:#8affa9;line-height:1;margin:auto;margin-top:25px;margin-bottom:25px}.sp-g-new-survey .alert-module .content p{font-family:SamsungOneLatinWeb;font-size:16px;font-weight:normal;font-style:normal;line-height:normal;letter-spacing:0.2px;color:#000000}.sp-g-new-survey .survey-thumb{-webkit-transform:scaleY(-1);-ms-transform:scaleY(-1);transform:scaleY(-1);width:13px;height:13px;display:inline-block;background-size:28px;background-position-y:-120px;vertical-align:bottom}@media (min-width: 769px){.sp-g-new-survey .survey-thumb{width:21px;height:21px;background-size:39px;background-position-y:-184px}}.sp-g-new-survey .grey_thumb_up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Empty.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .grey_thumb_up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Empty.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .grey_thumb_down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Empty.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .grey_thumb_down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Empty.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .unclick_Down{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Down_unselected.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .unclick_Down{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Down_unselected.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .unclick_Up{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Up_unselected.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .unclick_Up{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Up_unselected.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .click_Up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Filled.svg) no-repeat;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .click_Up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Filled.svg) no-repeat;background-size:18px}}.sp-g-new-survey .click_Down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Filled.svg) no-repeat;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .click_Down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Filled.svg) no-repeat;background-size:18px}}.sp-g-new-survey .survey-button{position:relative;height:25px;text-transform:uppercase;font-family:SamsungOneLatinWeb;font-size:18px;font-weight:bold;line-height:1;letter-spacing:1.8px;text-align:center}.sp-g-new-survey .submit-button{width:150px;height:45px;-webkit-border-radius:3px;border-radius:3px;background-color:#a6a6a6;font-family:SamsungOneLatinWeb;font-size:12px;font-weight:800;font-style:normal;font-stretch:normal;line-height:1;letter-spacing:2.5px;text-align:center;color:#ffffff;margin-top:6px}@media (min-width: 769px){.sp-g-new-survey .submit-button{margin-top:14px}}@media screen and (min-width: 769px){.newSurvey .sp-g-new-survey__container{width:57.3%;padding-left:10%;margin:0px}}@media screen and (min-width: 769px){.answer-survey .sp-g-new-survey{width:90%;margin:auto}}

.proactive-layer-chat {
  position: fixed;
  top: 0;
  right: 0;
  left: 0;
  bottom: 0;
  -webkit-box-pack: center;
  -webkit-justify-content: center;
  -ms-flex-pack: center;
  justify-content: center;
  -webkit-box-align: center;
  -webkit-align-items: center;
  -ms-flex-align: center;
  align-items: center;
  color: #FFFFFF;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
  background: transparent;
  z-index: 1119;
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  -js-display: flex;
  display: flex;
}

.proactive-layer-chat.ctaDesktop {
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  -js-display: flex;
  display: flex;
}

@media (max-width: 768px) {
  .proactive-layer-chat.ctaDesktop {
    display: none;
  }
}

.proactive-layer-chat.ctaMobile {
  display: none;
}

@media (max-width: 768px) {
  .proactive-layer-chat.ctaMobile {
    display: -webkit-box;
    display: -webkit-flex;
    display: -ms-flexbox;
    -js-display: flex;
    display: flex;
  }
}

.proactive-layer-chat__modal {
  position: relative;
  width: 300px;
  height: 220px;
  -webkit-border-radius: 4px;
  border-radius: 4px;
  background-color: #1429a0;
  -webkit-box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);
  box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);
  z-index: 1119;
}

.proactive-layer-chat__modal:after {
  content: "";
  position: absolute;
  bottom: 0;
  margin-bottom: -3px;
  background-color: #1429a0;
  width: 60px;
  height: 32px;
  -webkit-transform: rotate(-45deg) skew(-45deg) scale(1, 0.816);
  -ms-transform: rotate(-45deg) skew(-45deg) scale(1, 0.816);
  transform: rotate(-45deg) skew(-45deg) scale(1, 0.816);
  -webkit-border-bottom-left-radius: 20px 15px;
  border-bottom-left-radius: 20px 15px;
}

.proactive-layer-chat__modal__toolbar {
  height: 56px;
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  -js-display: flex;
  display: flex;
  -webkit-box-pack: end;
  -webkit-justify-content: flex-end;
  -ms-flex-pack: end;
  justify-content: flex-end;
}

.proactive-layer-chat__modal__toolbar__wrapper {
  width: 40px;
  height: 40px;
  padding: 8px;
  margin: 8px;
  -webkit-transition: background-color 200ms ease-in-out;
  transition: background-color 200ms ease-in-out;
  cursor: pointer;
}

.proactive-layer-chat__modal__toolbar__wrapper:hover {
  background: #1429D4;
}

.proactive-layer-chat__modal__toolbar__wrapper__close {
  position: relative;
  display: inline-block;
  width: 24px;
  height: 24px;
  overflow: hidden;
}

.proactive-layer-chat__modal__toolbar__wrapper__close:before {
  height: 2px;
  -webkit-transform: rotate(45deg);
  -ms-transform: rotate(45deg);
  transform: rotate(45deg);
}

.proactive-layer-chat__modal__toolbar__wrapper__close:after {
  height: 2px;
  -webkit-transform: rotate(-45deg);
  -ms-transform: rotate(-45deg);
  transform: rotate(-45deg);
}

.proactive-layer-chat__modal__toolbar__wrapper__close:before, .proactive-layer-chat__modal__toolbar__wrapper__close:after {
  content: '';
  position: absolute;
  width: 100%;
  top: 50%;
  left: 0;
  background-color: #FFFFFF;
}

.proactive-layer-chat__modal__content {
  height: 44px;
  line-height: 44px;
  font-size: 32px;
  text-align: center;
  font-weight: bold;
}

.proactive-layer-chat__modal__action {
  margin: 24px auto;
  width: 160px;
  height: 48px;
  -webkit-border-radius: 24px / 24px;
  border-radius: 24px / 24px;
  line-height: 48px;
  text-align: center;
  cursor: pointer;
  color: #1429a0;
  background-color: #FFFFFF;
  text-transform: uppercase;
  font-weight: bold;
  font-size: 18px;
  -webkit-transition: background-color 200ms;
  transition: background-color 200ms;
}

.proactive-layer-chat__modal__action:hover {
  background-color: #e3e3e3;
  -webkit-transition: background-color 200ms ease-in-out;
  transition: background-color 200ms ease-in-out;
}