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#chatBotContainer .samsung_chatBot_window{position:relative;border:2px solid #e5e5e5;text-align:center;width:360px;height:520px;background-color:#FFFFFF}#chatBotContainer .samsung_chatBot_window .container{width:initial !important}#chatBotContainer .samsung_chatBot_window .container .icon-right-carat::before{content:'\e902';font-family:SamsungSharpGraphic}#chatBotContainer .samsung_chatBot_window .container .icon-left-carat::before{content:'\e903';font-family:SamsungSharpGraphic}#chatBotContainer .chat_container_popOut{top:50%;left:50%}#chatBotContainer .chat_window_popOut{-webkit-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%)}#chatBotContainer .chat_window_popOut .chatBot_user_input{position:absolute;right:0;left:0;bottom:0}#chatBotContainer .c_welcom_msg{font-size:11px;color:#757575;margin:14px 0 4px}#chatBotContainer .chat_error_msg{font-size:12px;height:30px;background-color:orange;position:absolute;width:356px;line-height:16px;z-index:99999;padding:7px}#chatBotContainer .chat_error_msg_retry{text-decoration:underline}#chatBotContainer .time_stamps{font-size:10px;color:#bbbbbb;margin:0px 8px;padding-bottom:5px}#chatBotContainer .c_time_stamps_title{font-size:10px;color:#bbbbbb;margin:2% 0 2% 0}#chatBotContainer .c_nav_bar{height:50px;width:100%;background-color:#1428A0;padding:0 8px;-webkit-box-sizing:border-box;box-sizing:border-box}#chatBotContainer .c_nav_text{float:left;color:#FFFFFF;font-size:16px;line-height:50px}#chatBotContainer .c_nav_icon_x{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 8px 0 7px}#chatBotContainer .nav_icon_w{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 7px}#chatBotContainer .nav_icon_w_popUp{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 7px}#chatBotContainer .c_nav_icon_mini{float:right;color:#FFFFFF;font-size:18px;line-height:50px;padding:0 7px}#chatBotContainer .chatBot_user_input{height:50px;-webkit-box-shadow:0 0 3px #808080;box-shadow:0 0 3px #808080;-webkit-transition:height 0.3s;transition:height 0.3s;position:absolute;bottom:0;width:100%}#chatBotContainer .chatBot_user_input.user_input_expande{height:120px}#chatBotContainer .c_input_options{display:inline-block;width:20px;height:20px;float:left;background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-userinput-expand-v1.png");background-repeat:no-repeat;background-size:contain;margin:15px 0 10px 15px}#chatBotContainer .user_inputOption_expande{background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-userinput-close.png")}#chatBotContainer .c_input_field{display:inline-block;line-height:50px;width:80%}#chatBotContainer .input_field_text{width:90%;border:none;height:30px;font-size:14px}#chatBotContainer .input_field_text::-webkit-input-placeholder{color:#bbbbbb;font-size:14px}#chatBotContainer .input_field_text:focus{outline-width:0}#chatBotContainer .c_send_msg{display:inline-block;width:20px;height:20px;float:right;background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-send-grey.png");background-repeat:no-repeat;background-size:contain;margin:15px 15px 10px 0}#chatBotContainer .send_msg_active{background-image:url("https://www.samsung.com/us/smg/etc/designs/samsung/global/images/icons/chatbot-send-blue.png")}#chatBotContainer .c_user_input_accor{background-color:#F5F5F5;height:70px}#chatBotContainer .user_restart_session{width:36%;display:inline-block;height:100%;padding-top:10px}#chatBotContainer .user_speak_agent{width:36%;display:inline-block;height:100%;padding-top:10px}#chatBotContainer .chatBotContainer{font-size:24px;height:550px;overflow-y:auto;-webkit-transition:height 0.3s;transition:height 0.3s;-webkit-box-sizing:content-box;box-sizing:content-box;position:relative;position:absolute;top:50px;bottom:50px;left:0;width:100%;height:auto}@media (max-width: 768px){#chatBotContainer .chatBotContainer{-webkit-overflow-scrolling:touch}}#chatBotContainer .chatBotContainer::-webkit-scrollbar{width:6px;background-color:#F5F5F5}#chatBotContainer .chatBotContainer::-webkit-scrollbar-thumb{background-color:#000000}#chatBotContainer div[class^="postMsgCard"]{display:inline-block;background-color:#ececec;-webkit-border-radius:16px;border-radius:16px;font-size:14px;-webkit-box-shadow:0 0 10px #808080;box-shadow:0 0 10px #808080;margin:15px 10px}#chatBotContainer .postMsgCard-title{display:inline-block;vertical-align:top;width:80%;font-size:14px;font-weight:800;padding:0 15px}#chatBotContainer .postMsgCard-text{display:inline-block;vertical-align:top;width:80%;font-size:14px}#chatBotContainer .postMsgCard_img{width:100%;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0}#chatBotContainer .postMsgOptions_text{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:12px 15px;cursor:pointer;-webkit-border-radius:32px;border-radius:32px;border:2px solid #40a2ff;display:inline-block}#chatBotContainer .postMsgOptions_text_clicked{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:12px 15px;cursor:pointer;-webkit-border-radius:32px;border-radius:32px;border:2px solid #40a2ff;display:inline-block}#chatBotContainer .postMsgOptions_text_See_Order{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:8px 0;cursor:pointer}#chatBotContainer div[class^="postMsgOptions_container"]{-webkit-border-radius:16px 16px 0 16px;border-radius:16px 16px 0 16px;margin:10px 0px;text-align:right;padding:0 0 0 5%;display:inline-block;max-width:80%}#chatBotContainer div[class^="postMsg_Option"]{margin-bottom:8px}#chatBotContainer .chatBotContainer .postMsgOptions_container_init{border:none !important;margin:20px 0 !important;padding:0 !important;display:block;max-width:100% !important}#chatBotContainer .postMsg_Option_init{border:none !important;-webkit-border-radius:0px !important;border-radius:0px !important;padding:10px !important;border-bottom:2px solid #dcdcdc !important;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:center;-webkit-align-items:center;-ms-flex-align:center;align-items:center}#chatBotContainer .postMsg_Option_init:first-child{border-top:2px solid #dcdcdc !important}#chatBotContainer .botMsg{text-align:left;padding-left:10px;overflow-wrap:break-word;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:end;-webkit-align-items:flex-end;-ms-flex-align:end;align-items:flex-end;margin:10px 0}#chatBotContainer .botMsg.innerBotMsg{padding-left:0px}#chatBotContainer .botMsg p{color:#FFFFFF}#chatBotContainer .botMsg a{word-break:break-all}#chatBotContainer .botMsg_text_img{position:relative}#chatBotContainer .botMsg_text_img p{color:#000000}#chatBotContainer .botMsg_text_img::before{content:'';width:20px;height:20px;width:20px;position:absolute;display:inline-block;background-image:url("../../images/icons/chatbot-expand-icon.png");background-size:20px 20px;right:10px}#chatBotContainer .botMsg ol p{color:#000000}#chatBotContainer .chat_bot_thumbanil{vertical-align:bottom;padding-right:10px;width:42px;height:32px}#chatBotContainer .chat_bot_thumbanil.innerBotImage{width:auto}#chatBotContainer .chat_bot_thumbanil_hidden.chat_bot_thumbanil_hidden{visibility:hidden}#chatBotContainer .botMsg_text{display:inline-block;max-width:68%;font-size:14px;line-height:20px;font-weight:400;-webkit-border-radius:16px 16px 16px 0;border-radius:16px 16px 16px 0;color:white;background-color:#4990e2;text-align:left;padding:10px 15px;word-break:break-word}#chatBotContainer .botMsg_text img{width:-webkit-calc(100% + 30px);width:calc(100% + 30px);margin-left:-15px;margin-top:-10px;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0;cursor:pointer}#chatBotContainer .botMsg_text a{color:#FFFFFF;text-decoration:underline}#chatBotContainer .botMsg_text p{font-size:14px;line-height:20px;font-weight:400}#chatBotContainer .postMsgOptions_text_init{max-width:100%}#chatBotContainer .inputFieldMsg{text-align:end;margin:0 5%;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:end;-webkit-align-items:flex-end;-ms-flex-align:end;align-items:flex-end;margin:10px 10px 10px 0px;-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end}#chatBotContainer .inputFieldMsg_text{font-size:14px;color:black;display:inline-block;text-align:right;-webkit-border-radius:16px 16px 0 16px;border-radius:16px 16px 0 16px;background-color:#dbe9f9;padding:10px 15px;max-width:79%;word-break:break-word}#chatBotContainer .container_menu_wrapper{text-align:right;margin:0px 10px}#chatBotContainer div[class^="container_taxonomyCategorys"]{-webkit-border-radius:16px 16px 0 16px;border-radius:16px 16px 0 16px;border:2px solid #40a2ff;margin:10px 0px;text-align:right;padding:0 5%;display:inline-block}#chatBotContainer .taxonomyCategory-label{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:8px 0;cursor:pointer}#chatBotContainer div[class^="taxonomyCategory"]{border:2px solid #ececec;-webkit-border-radius:17px;border-radius:17px;-webkit-box-shadow:2px 0px 10px 0px #e5e5e5;box-shadow:2px 0px 10px 0px #e5e5e5}#chatBotContainer div[class^="taxonomyCategory"] .taxonomyCategory-image{border:none;-webkit-border-radius:17px 17px 0px 0px;border-radius:17px 17px 0px 0px;border-bottom:2px solid #ececec;padding:10px 5px;display:table;margin:auto;width:100%;-webkit-box-shadow:none;box-shadow:none}#chatBotContainer div[class^="taxonomyCategory"] .taxonomyCategory-image-img{-webkit-border-radius:17px 17px 0px 0px;border-radius:17px 17px 0px 0px;width:100%;max-width:220px;margin:auto;cursor:pointer}#chatBotContainer .container.slick-initialized.slick-slider .slick-slide{opacity:0.4;width:120px;margin:0px 5px}#chatBotContainer .container.slick-initialized.slick-slider .slick-current{opacity:1}#chatBotContainer .container.slick-initialized.slick-slider .taxonomyCategory-content{min-height:62px;display:table;margin:auto;-webkit-box-shadow:none;box-shadow:none}#chatBotContainer .container.slick-initialized.slick-slider .taxonomyCategory-content .taxonomyCategory-label{font-size:14px;font-weight:800;color:#40a2ff;margin:0;padding:8px 8px;cursor:pointer;text-align:center;vertical-align:middle;display:table-cell;line-height:1.5}#chatBotContainer .container.slick-initialized.slick-slider button.slick-next .icon-right-carat.slick-arrow__icon{font-size:14px;color:#5b5b5b;position:absolute;top:8px;left:4px}#chatBotContainer .container.slick-initialized.slick-slider button.slick-prev .icon-left-carat.slick-arrow__icon{font-size:14px;color:#5b5b5b;position:absolute;top:8px;left:4px}#chatBotContainer .container.slick-initialized.slick-slider button.slick-next{height:33px;width:24px;right:6px;-webkit-border-radius:2px;border-radius:2px;background-color:#f2f2f2;border:solid 1.5px #d5d4d4;padding:0px}#chatBotContainer .container.slick-initialized.slick-slider button.slick-prev{height:33px;width:24px;left:6px;-webkit-border-radius:2px;border-radius:2px;background-color:#f2f2f2;border:solid 1.5px #d5d4d4;padding:0px}#chatBotContainer div[class^="taxonomyCategory"]:last-child{border:none}#chatBotContainer .slick-slide img{display:block;-webkit-transition:all 1s;transition:all 1s;-webkit-transform:scale(1, 1);-ms-transform:scale(1, 1);transform:scale(1, 1)}#chatBotContainer div[class^="container_menu_wrapper_article"] .slick-list{padding:5px 40px !important}#chatBotContainer div[class^="article_listItem_panel"]{border:1px solid #e5e5e5;margin:3% 5% 3% 13%;-webkit-border-radius:16px;border-radius:16px;-webkit-box-shadow:0px 2px 5px #808080;box-shadow:0px 2px 5px #808080;font-size:14px;font-weight:800}#chatBotContainer div[class^="article_listItem-title"]{padding:25% 3% 5% 3%;margin-bottom:0;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0;color:#fff;height:130px;cursor:pointer;text-align:left;position:relative}#chatBotContainer .article_title_content{position:absolute;bottom:5px;left:10px;font-size:12px;font-weight:bold;font-style:normal;font-stretch:normal;line-height:1.42;letter-spacing:normal;text-align:left;color:#ffffff}#chatBotContainer p[class^="article_clicked_listItem-title"]{padding:5% 3%;border-bottom:2px solid #e5e5e5;margin-bottom:0;-webkit-border-radius:16px 16px 0px 0px;border-radius:16px 16px 0px 0px}#chatBotContainer div[class^="article_listItem_viewsteps"]{color:#40a2ff;border-top:1px solid #e5e5e5;padding:10px;font-size:12px;line-height:1.5;cursor:pointer}#chatBotContainer div[class^="article_listItem_viewsteps"].article_listItem_viewsteps_first_p{font-size:11px;color:#363636;line-height:1.5;padding:5px 10px;text-align:left;height:40px;overflow:hidden}#chatBotContainer .botMsg ol{list-style-type:none;counter-reset:elementcounter;padding-left:0}#chatBotContainer .botMsg ol li{font-size:14px;line-height:1.5;font-weight:400;-webkit-border-radius:16px;border-radius:16px;margin:3% 3% 3% 10%;background:#f2f2f2;-webkit-box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);border:solid 1px #ececec}@media (max-width: 768px){#chatBotContainer .botMsg ol li{font-size:12px}}#chatBotContainer .botMsg ol li img{width:100%;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0}#chatBotContainer .botMsg ol li p{padding:4%;font-weight:400;font-size:14px;line-height:1.5}@media (max-width: 768px){#chatBotContainer .botMsg ol li p{font-size:12px}}#chatBotContainer .botMsg ol li p:before{content:"Step " counter(elementcounter) "\a";counter-increment:elementcounter;font-weight:bold;font-size:14px;white-space:pre;position:relative;bottom:3px}@media (max-width: 768px){#chatBotContainer .botMsg ol li p:before{font-size:12px}}#chatBotContainer .botMsg ul{list-style-type:none;counter-reset:elementcounter;padding-left:0}#chatBotContainer .botMsg ul li{font-size:14px;line-height:1.5;font-weight:400;-webkit-border-radius:16px;border-radius:16px;margin:3% 3% 3% 10%;background:#f2f2f2;-webkit-box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);border:solid 1px #ececec}@media (max-width: 768px){#chatBotContainer .botMsg ul li{font-size:12px}}#chatBotContainer .botMsg ul li img{width:100%;-webkit-border-radius:16px 16px 0 0;border-radius:16px 16px 0 0}#chatBotContainer .botMsg ul li p{padding:4%;font-weight:400;font-size:14px;line-height:1.5}@media (max-width: 768px){#chatBotContainer .botMsg ul li p{font-size:12px}}#chatBotContainer .botMsg ul li p:before{content:"Step " counter(elementcounter) "\a";counter-increment:elementcounter;font-weight:bold;font-size:14px;white-space:pre;position:relative;bottom:3px}@media (max-width: 768px){#chatBotContainer .botMsg ul li p:before{font-size:12px}}#chatBotContainer div[class^="article_desc"]{font-size:14px;line-height:1.5}@media (max-width: 768px){#chatBotContainer div[class^="article_desc"]{font-size:12px}}#chatBotContainer div[class^="article_desc"] img{width:100%}#chatBotContainer div[class^="article_desc"] img.innerBotImage{width:auto}#chatBotContainer div[class^="article_desc"] ul{list-style:none}#chatBotContainer div[class^="article_desc"] p{font-size:14px;line-height:1.5;color:#4e4e4e;font-weight:400;-webkit-border-radius:16px;border-radius:16px;margin:3% 3% 3% 10%;background:#f2f2f2;-webkit-box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);padding:4%;border:solid 1px #ececec}@media (max-width: 768px){#chatBotContainer div[class^="article_desc"] p{font-size:12px}}#chatBotContainer div[class^="article_desc"] p b{color:#000000;font-weight:bold}#chatBotContainer div[class^="article_desc"] li p{margin:0px;border:none;-webkit-box-shadow:none;box-shadow:none}#chatBotContainer div[class^="article_desc"] .article_p_hide{display:none}#chatBotContainer div[class^="article_desc"] .articleExpand{font-size:14px;font-weight:bold;font-style:normal;font-stretch:normal;line-height:normal;letter-spacing:0.2px;text-align:right;color:#4a90e2;margin-top:8px;cursor:pointer}#chatBotContainer div[class^="article_desc"] div[class^="article_div"]{font-size:14px;line-height:1.5;color:#4e4e4e;font-weight:400;-webkit-border-radius:16px;border-radius:16px;margin:3% 3% 3% 10%;background:#f2f2f2;-webkit-box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);box-shadow:0 2px 4px 0 rgba(0,0,0,0.2);padding:4%;border:solid 1px #ececec}@media (max-width: 768px){#chatBotContainer div[class^="article_desc"] div[class^="article_div"]{font-size:12px}}#chatBotContainer div[class^="article_desc"] div[class^="article_div"] b{font-weight:bold}#chatBotContainer .postMsg_order_card_container{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column}#chatBotContainer .postMsg_order_card{background-color:transparent !important;margin:5% 5% 5% 12% !important}#chatBotContainer .chatBot_order_info{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;text-align:left}#chatBotContainer .chatBot_order_details{width:70%;padding:10px 0}#chatBotContainer .chatBot_order_img{width:30%;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:center;-webkit-align-items:center;-ms-flex-align:center;align-items:center}#chatBotContainer .chatBot_order_img img{width:100%}#chatBotContainer .chatBot_order_productName{font-weight:800;padding:3%}#chatBotContainer .chatBot_order_number{padding:3%}#chatBotContainer .chatBot_order_status{padding:3%}#chatBotContainer .chatBot_order_tracking{padding:3%}#chatBotContainer .chatBot_order_seeDetail{padding:5%;font-size:14px;font-weight:800;color:#40a2ff;border-top:2px solid #ececec;text-align:center}#chatBotContainer .livePerson_info{background-color:#F5F5F5;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-webkit-align-items:center;-ms-flex-align:center;align-items:center;padding:15px;font-size:14px;margin:30px 0}#chatBotContainer .livePerson_info_img{width:30px}#chatBotContainer .livePerson_info_text{margin:0 15px;width:80%}#chatBotContainer .livePerson_info_text_init{color:#808080}#chatBotContainer .livePerson_info_text_connected{color:#009900}#chatBotContainer .agentMsg{text-align:left;padding-left:10px;overflow-wrap:break-word;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-align:end;-webkit-align-items:flex-end;-ms-flex-align:end;align-items:flex-end;margin:10px 0}#chatBotContainer .agentMsg.agentMsg_name{margin-bottom:-5px}#chatBotContainer .agentMsg_text_name{font-family:'SamsungOneLatinWeb';font-size:12px;font-weight:bold;text-align:left;color:#363636}#chatBotContainer .agentMsg_text{display:inline-block;max-width:68%;font-size:14px;font-weight:800;-webkit-border-radius:16px 16px 16px 0;border-radius:16px 16px 16px 0;color:white;background-color:#1428a0;text-align:left;padding:10px 15px;word-break:break-word}#chatBotContainer .chat_star_rating{display:block;border:1px solid #808080;margin:10px 5% 10px 13%;margin-left:auto;max-width:83%;-webkit-border-radius:16px;border-radius:16px;padding:4% 5%}#chatBotContainer .chat_star_rating_text{font-size:14px;margin:15px 0}#chatBotContainer .chat_star_rating_exp{font-size:14px;margin:10px 0}#chatBotContainer .chat_star_rating-stars{margin:auto}#chatBotContainer .chat_rating_submit{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex}#chatBotContainer .chat_rating_submit button{color:#40a2ff;font-size:18px;font-size:14px;padding:20px 40px 0px;font-weight:bold}#chatBotContainer .chat_close_message{font-family:'SamsungOneLatinWeb';font-weight:bold;line-height:1.5;text-align:center;color:#4a4a4a;max-width:236px;font-size:18px;margin:97px auto 0}#chatBotContainer .chat_close_x{height:65px;width:65px;margin:0 43px;cursor:pointer}#chatBotContainer .chat_close_check{height:65px;width:65px;margin:0 43px;cursor:pointer}#chatBotContainer .chat_close_email_input_container{position:relative;max-width:300px;width:100%;margin:44px auto 0}#chatBotContainer .chat_close_email_input_container_text{width:100%;height:50px;font-size:16px;padding:17px 10px 4px 10px !important}#chatBotContainer .chat_close_img_container{margin:43px 0}#chatBotContainer .chat_close_func{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-pack:center;-webkit-justify-content:center;-ms-flex-pack:center;justify-content:center;margin:12% 0}#chatBotContainer .chat_close_func_print{margin:0 20px}#chatBotContainer .chat_close_window .chat_close_func_email_img{width:45px;margin-bottom:19px;cursor:pointer}#chatBotContainer .chat_close_window .chat_close_func_email_text{font-family:'SamsungOneLatinWeb';font-weight:bold;letter-spacing:1.2px;text-align:left;color:#000000;font-size:12px}#chatBotContainer .chat_close_window .chat_close_func_email_send_text{font-family:"SamsungOneLatinWeb";font-size:12px;font-weight:bold;line-height:1.67;letter-spacing:1.5px;text-align:center;color:#000000}#chatBotContainer .chat_close_func_email{margin:0 20px;display:none}#chatBotContainer .chat_close_func_email_send{width:100px;margin:24px auto;cursor:pointer}#chatBotContainer .chat_close_window .chat_close_func_print_img{width:45px;margin-bottom:16px;cursor:pointer}#chatBotContainer .chat_close_window .chat_close_func_print_text{font-family:'SamsungOneLatinWeb';font-weight:bold;letter-spacing:1.2px;text-align:left;color:#000000;font-size:12px}#chatBotContainer .newTab_exception_text{line-height:36px;margin:21% 10% 15% 10%;font-size:24px}#chatBotContainer .chatBot_newTab_retry{display:inline-block;padding-bottom:5px;border-bottom:2px solid #888888}#chatBotContainer .spinme-right{display:inline-block;padding:15px 20px 7px 20px;font-size:14px;-webkit-border-radius:30px;border-radius:30px;line-height:1.25em;font-weight:100;opacity:0.6}#chatBotContainer .spinme-left{display:inline-block;padding:15px 20px 7px 20px;font-size:14px;color:red;-webkit-border-radius:30px;border-radius:30px;line-height:1.25em;font-weight:100;opacity:0.6}#chatBotContainer .spinner{margin:0;width:30px;text-align:center}#chatBotContainer .spinner>div{width:10px;height:10px;-webkit-border-radius:100%;border-radius:100%;display:inline-block;-webkit-animation:sk-bouncedelay 1.4s infinite ease-in-out both;animation:sk-bouncedelay 1.4s infinite ease-in-out both;background:#40a2ff}#chatBotContainer .spinner .bounce1{-webkit-animation-delay:-0.32s;animation-delay:-0.32s}#chatBotContainer .spinner .bounce2{-webkit-animation-delay:-0.16s;animation-delay:-0.16s}@-webkit-keyframes sk-bouncedelay{0%,80%,100%{-webkit-transform:scale(0)}40%{-webkit-transform:scale(1)}}@keyframes sk-bouncedelay{0%,80%,100%{-webkit-transform:scale(0);transform:scale(0)}40%{-webkit-transform:scale(1);transform:scale(1)}}.samsung_chat_proactive_layer{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;position:fixed;background-color:#FFFFFF;z-index:1119;width:30%;height:25%;-webkit-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%);top:50%;left:50%;border:3px solid #1428a0}@media (max-width: 768px){.samsung_chat_proactive_layer{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;height:40%;width:70%}}.samsung_chat_proactive_layer .proactive_layer_logo{width:40%;background-color:#1428a0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex}@media (max-width: 768px){.samsung_chat_proactive_layer .proactive_layer_logo{width:100%;height:50%}}.samsung_chat_proactive_layer .proactive_layer_logo_img{display:block;margin:auto;width:85px}.samsung_chat_proactive_layer .proactive_layer_chatNow{margin:auto}.samsung_chat_proactive_layer .proactive_layer_needHelp{font-size:30px;font-weight:800;text-align:center;margin-bottom:10%}.samsung_chat_proactive_layer .proactive_c_layer_chatNow_cta{text-align:center;-webkit-border-radius:30px;border-radius:30px;background:#1428a0;font-size:12px;letter-spacing:1.2px;font-weight:700;color:#fff;line-height:50px;text-transform:uppercase;cursor:pointer;padding:0 30px}.postChatEmail_label{z-index:5;font-family:"SamsungOneLatinWeb";position:absolute;display:inline-block;top:25px;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);left:11px;line-height:14px;font-size:14px;font-weight:400;color:#636363;-webkit-transition:all .4s;transition:all .4s}.postChatEmail_icon{z-index:5;position:absolute;visibility:hidden;top:15px;right:10px}.email_input_focused{top:10px;-webkit-transform:translateY(0);-ms-transform:translateY(0);transform:translateY(0)}.postChatEmail_error{visibility:hidden;color:#dc2222;padding-top:8px;width:90%;margin:auto;font-size:14px;font-family:"SamsungOneLatinWeb";text-align:center}.postChatEmail_sent{max-width:170px;width:100%;padding-top:30px;margin:auto}.postChatEmail_sent_text{font-size:18px;color:#4a4a4a;font-family:"SamsungOneLatinWeb";font-weight:bold;line-height:1.5;text-align:center}.postChatEmail_sent_return{padding:24px 0 0;border-bottom:1.5px solid black;font-family:"SamsungOneLatinWeb";font-size:12px;font-weight:bold;line-height:2.67;letter-spacing:1.5px;text-align:center;color:#000000;width:53px;margin:auto;cursor:pointer}.chatBotImage_flyout_container{position:fixed;z-index:1999999;left:0;top:0;width:100%;height:100%;overflow:auto;background-color:rgba(0,0,0,0.7)}.chatBotImage_flyout_content{position:fixed;top:50%;left:50%;-webkit-transform:translate(-50%, -50%);-ms-transform:translate(-50%, -50%);transform:translate(-50%, -50%);background-color:#fefefe;text-align:center}.icon-x.chatbot_icon_X{position:fixed;top:10px;right:5px;width:25px;height:25px;background-color:#fff;cursor:pointer}.icon-x.chatbot_icon_X img{width:100%}@media (max-width: 769px){.chatBotImage_flyout_content{position:fixed;top:50%;left:0;right:0;-webkit-transform:translate(0, -50%);-ms-transform:translate(0, -50%);transform:translate(0, -50%)}}


.proactive-layer-chat {
  position: fixed;
  top: 0;
  right: 0;
  left: 0;
  bottom: 0;
  -webkit-box-pack: center;
  -webkit-justify-content: center;
  -ms-flex-pack: center;
  justify-content: center;
  -webkit-box-align: center;
  -webkit-align-items: center;
  -ms-flex-align: center;
  align-items: center;
  color: #FFFFFF;
  -webkit-user-select: none;
  -moz-user-select: none;
  -ms-user-select: none;
  user-select: none;
  background: transparent;
  z-index: 1119;
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  -js-display: flex;
  display: flex;
}

.proactive-layer-chat.ctaDesktop {
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  -js-display: flex;
  display: flex;
}

@media (max-width: 768px) {
  .proactive-layer-chat.ctaDesktop {
    display: none;
  }
}

.proactive-layer-chat.ctaMobile {
  display: none;
}

@media (max-width: 768px) {
  .proactive-layer-chat.ctaMobile {
    display: -webkit-box;
    display: -webkit-flex;
    display: -ms-flexbox;
    -js-display: flex;
    display: flex;
  }
}

.proactive-layer-chat__modal {
  position: relative;
  width: 300px;
  height: 220px;
  -webkit-border-radius: 4px;
  border-radius: 4px;
  background-color: #1429a0;
  -webkit-box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);
  box-shadow: 0 4px 8px 0 rgba(0, 0, 0, 0.2), 0 6px 20px 0 rgba(0, 0, 0, 0.19);
  z-index: 1119;
}

.proactive-layer-chat__modal:after {
  content: "";
  position: absolute;
  bottom: 0;
  margin-bottom: -3px;
  background-color: #1429a0;
  width: 60px;
  height: 32px;
  -webkit-transform: rotate(-45deg) skew(-45deg) scale(1, 0.816);
  -ms-transform: rotate(-45deg) skew(-45deg) scale(1, 0.816);
  transform: rotate(-45deg) skew(-45deg) scale(1, 0.816);
  -webkit-border-bottom-left-radius: 20px 15px;
  border-bottom-left-radius: 20px 15px;
}

.proactive-layer-chat__modal__toolbar {
  height: 56px;
  display: -webkit-box;
  display: -webkit-flex;
  display: -ms-flexbox;
  -js-display: flex;
  display: flex;
  -webkit-box-pack: end;
  -webkit-justify-content: flex-end;
  -ms-flex-pack: end;
  justify-content: flex-end;
}

.proactive-layer-chat__modal__toolbar__wrapper {
  width: 40px;
  height: 40px;
  padding: 8px;
  margin: 8px;
  -webkit-transition: background-color 200ms ease-in-out;
  transition: background-color 200ms ease-in-out;
  cursor: pointer;
}

.proactive-layer-chat__modal__toolbar__wrapper:hover {
  background: #1429D4;
}

.proactive-layer-chat__modal__toolbar__wrapper__close {
  position: relative;
  display: inline-block;
  width: 24px;
  height: 24px;
  overflow: hidden;
}

.proactive-layer-chat__modal__toolbar__wrapper__close:before {
  height: 2px;
  -webkit-transform: rotate(45deg);
  -ms-transform: rotate(45deg);
  transform: rotate(45deg);
}

.proactive-layer-chat__modal__toolbar__wrapper__close:after {
  height: 2px;
  -webkit-transform: rotate(-45deg);
  -ms-transform: rotate(-45deg);
  transform: rotate(-45deg);
}

.proactive-layer-chat__modal__toolbar__wrapper__close:before, .proactive-layer-chat__modal__toolbar__wrapper__close:after {
  content: '';
  position: absolute;
  width: 100%;
  top: 50%;
  left: 0;
  background-color: #FFFFFF;
}

.proactive-layer-chat__modal__content {
  height: 44px;
  line-height: 44px;
  font-size: 32px;
  text-align: center;
  font-weight: bold;
}

.proactive-layer-chat__modal__action {
  margin: 24px auto;
  width: 160px;
  height: 48px;
  -webkit-border-radius: 24px / 24px;
  border-radius: 24px / 24px;
  line-height: 48px;
  text-align: center;
  cursor: pointer;
  color: #1429a0;
  background-color: #FFFFFF;
  text-transform: uppercase;
  font-weight: bold;
  font-size: 18px;
  -webkit-transition: background-color 200ms;
  transition: background-color 200ms;
}

.proactive-layer-chat__modal__action:hover {
  background-color: #e3e3e3;
  -webkit-transition: background-color 200ms ease-in-out;
  transition: background-color 200ms ease-in-out;
}

@media (min-width: 769px){.sp-g-new-survey{margin-top:18px}}@media (max-width: 768px){.sp-g-new-survey{padding:12px}}@media screen and (max-width: 767px){.sp-g-new-survey .sp-g-new-survey .survey-button{margin-left:3px}}.sp-g-new-survey .sp-g-new-survey__container{position:relative;max-width:1440px;margin:auto;margin-top:35px}.sp-g-new-survey .sp-g-new-survey__container .icon-facebook,.sp-g-new-survey .sp-g-new-survey__container .icon-google,.sp-g-new-survey .sp-g-new-survey__container .icon-twitter,.sp-g-new-survey .sp-g-new-survey__container .icon-pin{cursor:pointer;-webkit-tap-highlight-color:transparent;width:21px;height:21px;background-size:34px}@media screen and (min-width: 767px){.sp-g-new-survey .sp-g-new-survey__container .icon-facebook,.sp-g-new-survey .sp-g-new-survey__container .icon-google,.sp-g-new-survey .sp-g-new-survey__container .icon-twitter,.sp-g-new-survey .sp-g-new-survey__container .icon-pin{width:32px;height:32px;background-size:50px}}.sp-g-new-survey .sp-g-new-survey__container .icon-facebook{background-position-y:-33px}@media screen and (min-width: 767px){.sp-g-new-survey .sp-g-new-survey__container .icon-facebook{background-position-y:-47px}}.sp-g-new-survey .sp-g-new-survey__container .icon-facebook::before{content:""}.sp-g-new-survey .sp-g-new-survey__container .icon-twitter{background-position-y:-179.5px}@media screen and (min-width: 767px){.sp-g-new-survey .sp-g-new-survey__container .icon-twitter{background-position-y:-263px}}.sp-g-new-survey .sp-g-new-survey__container .icon-twitter::before{content:""}.sp-g-new-survey .sp-g-new-survey__container .icon-pin{background-position-y:-75px}@media screen and (min-width: 767px){.sp-g-new-survey .sp-g-new-survey__container .icon-pin{background-position-y:-110px}}.sp-g-new-survey .sp-g-new-survey__container .icon-google{background-position-y:-54.5px}@media screen and (min-width: 767px){.sp-g-new-survey .sp-g-new-survey__container .icon-google{background-position-y:-79px}}.sp-g-new-survey .sp-g-new-survey__title{font-family:SamsungOneLatinWeb;font-size:12px;margin-bottom:6px}@media (min-width: 769px){.sp-g-new-survey .sp-g-new-survey__title{font-size:20px;margin-bottom:7px}}.sp-g-new-survey .sp-g-new-survey__list{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;-js-display:flex;display:flex}.sp-g-new-survey .sp-g-new-survey__list .li-show{padding-right:10px}.sp-g-new-survey .sp-g-share-survey{margin-top:30px}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey{margin-top:36px}}.sp-g-new-survey .sp-g-share-survey__icon{padding-left:30px;padding-top:1px}@media screen and (max-width: 767px){.sp-g-new-survey .sp-g-share-survey__icon{padding-left:25px;padding-top:1px}}.sp-g-new-survey .sp-g-share-survey__count{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Up_selected.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 769px){.sp-g-new-survey .sp-g-share-survey__count{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Up_selected.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .sp-g-share-survey__checked{padding-left:28px;background:url(https://image-us.samsung.com/SamsungUS/check_mark-1.svg) no-repeat top left;height:20px;width:20px;background-size:20px;padding-top:1px;float:left}.sp-g-new-survey .sp-g-share-survey__result{position:absolute;right:0;top:0;font-family:SamsungOneLatinWeb;font-size:12px}@media screen and (max-width: 1000px){.sp-g-new-survey .sp-g-share-survey__result{position:relative;margin-top:10px}}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__result{font-size:18px}}.sp-g-new-survey .sp-g-share-survey__title{font-family:SamsungOneLatinWeb;font-size:14px;font-weight:bold;margin-bottom:11px}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__title{margin-bottom:14px;font-size:21px;letter-spacing:0.3px}}.sp-g-new-survey .sp-g-share-survey__wouldContact{font-family:SamsungOneLatinWeb;font-size:21px;font-weight:bold;font-style:normal;font-stretch:normal;line-height:normal;letter-spacing:0.3px;color:#000000;margin-bottom:21px}@media screen and (max-width: 767px){.sp-g-new-survey .sp-g-share-survey__wouldContact{font-size:16px}}.sp-g-new-survey .sp-g-share-survey .alert-defScore{font-size:14px;font-family:'SamsungOneLatinWeb';font-weight:normal;margin:5px 25px;text-align:center;line-height:1.4;margin-top:10px;color:red}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey .alert-defScore{font-size:18px;margin:30px 0;text-align:left}}.sp-g-new-survey .sp-g-share-survey__options{margin-left:20px}@media screen and (max-width: 767px){.sp-g-new-survey .sp-g-share-survey__options{margin-left:10px}}.sp-g-new-survey .sp-g-share-survey__options .button-active{background-size:100% 0, 100% 100%;border-color:#fff;color:white;text-decoration:none}.sp-g-new-survey .sp-g-share-survey__reason{margin-top:28px;font-size:16px}.sp-g-new-survey .sp-g-share-survey__reason .title1{padding-bottom:6px;letter-spacing:0.3px;font-weight:bold}.sp-g-new-survey .sp-g-share-survey__reason .title2{padding-bottom:12px;letter-spacing:0.3px}.sp-g-new-survey .sp-g-share-survey__reason .noThx{margin-bottom:15px}.sp-g-new-survey .sp-g-share-survey__reason__yes{margin-top:28px;font-size:16px}.sp-g-new-survey .sp-g-share-survey__reason__yes .yesThx{margin-bottom:21px}.sp-g-new-survey .sp-g-share-survey__reason__options{font-size:14px;letter-spacing:0.2px}.sp-g-new-survey .sp-g-share-survey__reason__options li{margin-bottom:11px;list-style:none}.sp-g-new-survey .sp-g-share-survey__reason__options li input[type="checkbox"],.sp-g-new-survey .sp-g-share-survey__reason__options li input[type="radio"]{vertical-align:middle;visibility:hidden;position:absolute}.sp-g-new-survey .sp-g-share-survey__reason__options li input[type="checkbox"],.sp-g-new-survey .sp-g-share-survey__reason__options li input[type="radio"] ~ label span{height:12px;width:12px;margin-right:2px;content:" ";display:inline-block;vertical-align:baseline;border:1px solid #777;-webkit-border-radius:50%;border-radius:50%}.sp-g-new-survey .sp-g-share-survey__reason__options li input[type=checkbox]:checked,.sp-g-new-survey .sp-g-share-survey__reason__options li input[type=radio]:checked+label span b{height:7px;width:7px;background:#111;content:" ";display:block;vertical-align:baseline;border:1px solid #777;-webkit-border-radius:50%;border-radius:50%;top:1.5px;left:1.5px;position:relative}.sp-g-new-survey .sp-g-share-survey__reason__content{margin:13px 0px 2px 16px}.sp-g-new-survey .sp-g-share-survey__reason__card{border:1px #979797 solid;margin:12px 16px}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__reason__card{width:65%}}.sp-g-new-survey .sp-g-share-survey__reason__card .survey-suggest{margin:20px 16px 12px}.sp-g-new-survey .sp-g-share-survey__reason__card .survey-icon{font-weight:bold;margin-left:16px;margin-bottom:20px;color:black;display:block}.sp-g-new-survey .sp-g-share-survey__reason__card .repair-icon{margin-bottom:10px}.sp-g-new-survey .sp-g-share-survey__reason .alert{font-size:14px;font-family:'SamsungOneLatinWeb';font-weight:normal;line-height:1.4;margin:10px 0px;color:red}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__reason .alert{font-size:18px}}.sp-g-new-survey .sp-g-share-survey__comments{margin-top:20px;position:relative}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__comments{margin-top:32px}}.sp-g-new-survey .sp-g-share-survey__comments .comment-title{font-family:SamsungOneLatinWeb;font-size:12px;margin-bottom:6px}@media (min-width: 769px){.sp-g-new-survey .sp-g-share-survey__comments .comment-title{font-size:20px;margin-bottom:12px}}.sp-g-new-survey .sp-g-share-survey__comments .comment-input{width:70%;height:102px;border:solid 1px #d6d6d6;display:block}.sp-g-new-survey .alert-module{border-color:#8affa9;line-height:1;margin:auto;margin-top:25px;margin-bottom:25px}.sp-g-new-survey .alert-module .content p{font-family:SamsungOneLatinWeb;font-size:16px;font-weight:normal;font-style:normal;line-height:normal;letter-spacing:0.2px;color:#000000}.sp-g-new-survey .survey-thumb{-webkit-transform:scaleY(-1);-ms-transform:scaleY(-1);transform:scaleY(-1);width:13px;height:13px;display:inline-block;background-size:28px;background-position-y:-120px;vertical-align:bottom}@media (min-width: 769px){.sp-g-new-survey .survey-thumb{width:21px;height:21px;background-size:39px;background-position-y:-184px}}.sp-g-new-survey .grey_thumb_up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Empty.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .grey_thumb_up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Empty.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .grey_thumb_down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Empty.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .grey_thumb_down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Empty.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .unclick_Down{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Down_unselected.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .unclick_Down{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Down_unselected.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .unclick_Up{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Up_unselected.svg) no-repeat top left;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .unclick_Up{background:url(https://image-us.samsung.com/SamsungUS/Thumbs_Up_unselected.svg) no-repeat top left;background-size:18px}}.sp-g-new-survey .click_Up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Filled.svg) no-repeat;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .click_Up{background:url(https://image-us.samsung.com/SamsungUS/ThumbsUp_Filled.svg) no-repeat;background-size:18px}}.sp-g-new-survey .click_Down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Filled.svg) no-repeat;background-size:23px}@media screen and (max-width: 767px){.sp-g-new-survey .click_Down{background:url(https://image-us.samsung.com/SamsungUS/ThumbsDown_Filled.svg) no-repeat;background-size:18px}}.sp-g-new-survey .survey-button{position:relative;height:25px;text-transform:uppercase;font-family:SamsungOneLatinWeb;font-size:18px;font-weight:bold;line-height:1;letter-spacing:1.8px;text-align:center}.sp-g-new-survey .submit-button{width:150px;height:45px;-webkit-border-radius:3px;border-radius:3px;background-color:#a6a6a6;font-family:SamsungOneLatinWeb;font-size:12px;font-weight:800;font-style:normal;font-stretch:normal;line-height:1;letter-spacing:2.5px;text-align:center;color:#ffffff;margin-top:6px}@media (min-width: 769px){.sp-g-new-survey .submit-button{margin-top:14px}}@media screen and (min-width: 769px){.newSurvey .sp-g-new-survey__container{width:57.3%;padding-left:10%;margin:0px}}@media screen and (min-width: 769px){.answer-survey .sp-g-new-survey{width:90%;margin:auto}}

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