1. Home
  2. /
  3. How can I increase the call volume on my Samsung Galaxy Note® 4?

How can I increase the call volume on my Samsung Galaxy Note® 4?

Your device has several features that let you adjust the volume and improve the audio quality of phone calls.

Screens and settings available may vary by wireless service provider and software version.

Adjust Volume During a Call

The most direct way to adjust volume while on an active call is with the Volume keys on the side of your device.

Samsung Increasing call volume

You can also increase the overall volume level during a call.

1. Touch Hide  to hide the keypad.

2. Touch More options and mark the Extra volume checkbox.

If the volume level is still not satisfactory, you can turn off noise reduction.

1. Touch More options > Settings.

2. Scroll to and unmark the Noise reduction checkbox to turn off the feature.

Samsung Increasing call volume

3. Touch contact photo in the top-left corner to return to the call screen.

Adjust Audio Quality

You can personalize audio quality to suit your hearing needs, and even turn these features on or off while on an active call.

1. From the Home screen, touch Apps.

2. Touch Phone.

3. Touch More options  > Settings.

4. Touch Call.

5. Touch Personalize call sound and choose one of the following audio adjustments:

  • Adapt Sound: Take a brief hearing test to determine which tones you have trouble hearing. Adapt Sound can help during calls and when you are playing music or videos on your device. See below for more information on setting up Adapt Sound.
  • Soft sound: Plays a softer sound when the other party is in a noisy environment.
  • Clear sound: Plays a clearer sound when the other party sounds unclear or muffled.

Turn off the Extra volume feature and disconnect any earphones prior to using the personalized call sound option. To turn on your personalized call sound while on an active call, touch More options > Personalize call sound.

To access call settings from the Home screen, touch Apps > Settings > Call.

 

 

Set Up Adapt Sound

The first time you choose Adapt Sound in the Personalize call sound settings, the device will guide you through customizing optimal audio.

1. Before starting, close all multimedia applications, find a quiet environment, and have compatible earphones connected. Touch Start to begin.

2. The device will play a beep. Touch YES if you hear the beep, or if you cannot hear it, touch NO. The progress bar shows how much of the test you have completed.

Samsung Increasing call volume

3. When the test is complete, the results will be displayed for both your LEFT and RIGHT ears. You can see the improvement in the audio with Adapt Sound turned on (orange line) versus with it turned off (blue line).

Samsung Increasing call volume

4. Touch PREVIEW to listen to a sample of music in both ORIGINAL and PERSONALIZED form.

5. Touch CUSTOMIZE to manually adjust your test results by touching Add or Remove.

6. Scroll down to select the audio features that should use your Adapt Sound settings: Call sound and Music sound

Samsung Increasing call volume

7. Touch Frequently used side and choose whether you generally hold your phone to your Left ear or Right ear.

8. Touch DONE when you are finished.

Was this content helpful?

Comments:
Samsung Customer Service

Samsung Customer Service

Need a repair for your Samsung Smartphone or Tablet?

Visit a Customer Service Location for hands-on service and expert advice.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon - Fri : 8AM -12 AM (EST) Sat - Sun : 9AM -11 PM (EST)
Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung product expert.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.