1. Home
  2. /
  3. What is the software version on my Samsung Galaxy Mega 2?

What is the software version on my Samsung Galaxy Mega 2?

The Galaxy Mega 2 for AT&T operates on Android™ version 5.1.1, Lollipop (G750AUCU3BOH4). When an update is available, this page will contain information on how to obtain the update as well as details on what is included in the update.

The Samsung Customer Care team cannot speculate on when a future software update may be released. The information provided is for U.S. models only; unlocked, rooted, or non-U.S. devices are not supported.

Software Version

To check the software version on your device:

  1. From the Home screen, touch Apps.

  2. Touch Settings.

  3. Scroll to and touch About device.

  4. Compare the Baseband version  on your mobile device to the list below.

    VERSION DATE RELEASED DESCRIPTION
    G750AUCU3BOH4 9/2/2015

    Update summary  

    • Android OS update, version 5.1.1, Lollipop.
    G750AUCU3AOFA 7/7/2015

    Update summary   

    AT&T released a software update for the Samsung Galaxy Mega 2 (G750A) on July 7, 2015. The update is available to customers to download via Firmware Over the Air (FOTA). Wi-Fi® is required for the update.

    What's changing?

    • Find My Mobile Reactivation Lock
    • Security Enhancement

    What to expect after the update

    Although there should be no impacts to settings or data, we recommend that you back up your media files to an SD™ card, a PC, or a favorite application (from Google Play™ store), prior to upgrading the software. You can also back up and restore your phone using Samsung Kies.

    How to verify the update

    1. Select Settings from application tray or pull down menu.
    2. Scroll to and select About device.
    3. The following information will be displayed:
      • Android version: 4.4.4
      • Baseband version: G750AUCU3AOFA
      • Kernel Version: 3.4.39-2550495 dpi@SWDD6230#1
      • Build number:KTU84P.G750AUCU3AOFA
      • Upgrade file size: 6MB
    G750AUCU2AOEA 6/16/2015

    Update summary

    AT&T released a software update for the Galaxy Mega 2 (G750A) on June 16, 2015. The update is available to customers to download via Firmware Over the Air (FOTA). Wi-Fi is required for the update.

    What's changing?

    • AT&T Messages Backup Service fix for disappearing message
    • Device protection support
    • Stability improvements

    What to expect after the update

    Although there should be no impacts to settings or data, we recommend that you back up your media files to an SD card, a PC, or a favorite application (from Google Play store), prior to upgrading the software. You can also back up and restore your phone using Samsung Kies.

    How to update

    1. Select Settings from application tray or pull-down menu.
    2. Select More > About device > Software updates and follow remaining prompts.

    How to verify the update

    1. Select Settings from application tray or pull-down menu.
    2. Scroll to and select About device.

    The following information will be displayed:
    Android version: 4.4.4
    Baseband version: G750AUCU2AOEA
    Build number: KTU84P.G750AUCU2AOEA
    Upgrade file size: 90MB

    G750AUCU1ANL1 12/29/2014

    Update summary

    AT&T released a software update for the Galaxy Mega 2 (G750A) on December 29, 2014. The update is available to customers to download via Firmware Over the Air (FOTA). Wi-Fi is required for the update.

    What's changing?

    • User Interface Enhancements
    • AT&T Messages Backup Service

    What to expect after the update

    Although there should be no impacts to settings or data, we recommend that you back up your media files to an SD card, a PC, or a favorite application (from Google Play store), prior to upgrading the software. You can also back up and restore your phone using Samsung Kies.

    How to update

    1. Verify the device is charged at least 50%.
    2. Select Settings from application tray or pull-down menu.
    3. Scroll to and select About device.
    4. Select Software update and follow remaining prompts. 

    How to verify the update

    1. Select Settings from application tray or pull-down menu.
    2. Scroll to and select About device.
    3. The following information will be displayed:
      • Android version: 4.4.4
      • Baseband version: G750AUCU1ANL1
      • Build number: KTU84P.G750AUCU1ANL1
      • Upgrade file size: 71MB
    G750AUCU1ANI1 10/24/2014
    • Initial release

Recommendations for Updating

Review this section before updating your device.

We recommend the following before you update your device:

  • The battery should be charged to 50% or higher.

  • Connect to a Wi-Fi® network to avoid unnecessary data charges.

  • Ensure there is available storage space on the device memory. The space required will be determined by the update.

  • Use a Samsung USB cable. 

  • Back up your data using Samsung Smart Switch™.

   

During the update, we recommend the following:

  • Please do not use the device or press any keys.

  • Do not remove the battery.

  • Do not turn off the device.

  • Do not disconnect the USB cable until the update is complete.

You will not be able to place a call during the update, not even an emergency call.

Update via Mobile Device

Before proceeding, we recommend you connect to a Wi-Fi network to avoid unnecessary data charges. File size can vary depending on the update.

  1. From the Home screen, touch Apps.

  2. Touch Settings.

  3. Scroll to and touch About device.

  4. Touch Software updates.

  5. Touch Check for updates > OK.

  6. If a system update is available, follow the prompts to download and install the update. 

    Depending on how many versions your software is behind the latest version, it may be necessary to repeat this process multiple times.

Your device may turn off and on a few times during the update process. After the update is complete, your data are preserved, but if you stop the installation by removing the battery or turning off the device, your device may not work normally. To avoid data loss, we recommend you back up your important data before you begin the update.

You cannot downgrade the software after the update has been completed.

Update via Computer

Updating via computer is not supported on all devices.

You can easily update your mobile device's software using your PC or Mac® via USB cable.

  1. Download and install Smart Switch for your computer. For older devices, it may be necessary to download and install Kies.

    • Smart Switch for your PC

    • Smart Switch for your Mac

  2. Connect the cable to a compatible USB port on your computer.

  3. Connect the other end of the cable to your mobile device.

  4. Allow your computer to install any required drivers for your device. This process may take a few minutes.

  5. Open Smart Switch on your computer, and allow it to make the connection.

  6. If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.

    Samsung Galaxy Mega2 Software Version
  7. Click Update to begin downloading the necessary files.

    Samsung Galaxy Mega2 Software Version
  8. Click OK to proceed.

Your device may turn off and on a few times during the update process. After the update is complete, your data are preserved, but if you stop the installation by removing the battery, turning off the device, or unplugging the USB cable, your device may not work normally. To avoid data loss, we recommend you back up your important data before you begin the update.

You cannot downgrade the software after the update has been completed.

 

Was this content helpful?

Comments:
105 people found this helpful.
Samsung Customer Service

Samsung Customer Service

Need a repair for your Samsung Smartphone or Tablet?

Visit a Customer Service Location for hands-on service and expert advice.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon - Fri : 8AM -12 AM (EST) Sat - Sun : 9AM -11 PM (EST)
Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung product expert.

24 HOURS 7 DAYS A WEEK

Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.