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Fingerprint Is Not Recognized in Samsung Pay

Fingerprint is not recognized in Samsung Pay

Fingerprint security in Samsung Pay helps keep your account secure. When fingerprint security is set up in Samsung Pay, you will need to scan your finger before making a transaction. But the fingerprint scanner may not work in certain situations, like if the fingerprint sensor is wet. Keep reading to learn how you can solve the problem.

Tips for Using the Fingerprint Scanner

Here are a few tips to ensure your fingerprint is always recognized:

  • The fingerprint sensor is sensitive to moisture. Make sure both the phone and your finger are dry when scanning.

  • To get an accurate reading, your finger should completely cover the scanner.

  • If you are using a case, make sure it doesn't cover the fingerprint scanner.

  • The fingerprint sensor can become dirty with everyday use. Use a clean lint-free cloth to gently wipe away any debris on the sensor.

  • Scan your fingerprint at different angles for greater accuracy.

Get Help Using the Fingerprint Scanner

If your fingerprint won't scan, the easiest way to solve the problem is to restart your phone. If that doesn't work, you may need to remove your fingerprints and re-add them.

Follow the steps below to remove any registered fingerprints:

From Settings, search for and select Fingerprint Scanner. Next, enter your screen lock credentials, if needed. Touch EDIT, and then select your desired fingerprints. Touch REMOVE, and then touch REMOVE again to confirm.

Once they are deleted, add your fingerprints again and see if they work.

Get Help Using the Fingerprint Scanner

Contact Us

If you continue to experience problems with the app, please contact Samsung Pay support.

To contact us, open Samsung Pay on your phone. Touch More Options, and then touch Help. To send an email inquiry, touch Contact us.

You can also call +1 844-SAM-PAYS (726-7297).

Contact Samsung Support
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