1. Home
  2. /
  3. General Questions about Smart Switch

General Questions about Smart Switch

General FAQs apply to the Samsung Smart Switch suite of applications and relate to all apps within the suite.

  • Do I need to install drivers to transfer my content using Smart Switch?

    The first time you connect your Samsung device to your computer, it will automatically locate and install the necessary drivers. (This process can take a few minutes to complete.) After the drivers are installed, the device will appear in the Smart Switch application.

    If the drivers do not install automatically, go to the Samsung Support site and visit your device's support page. Click Manuals & Downloads to download the drivers for your device.

  • Will any of my old content be overwritten by Smart Switch?

    No, your data will not be overwritten. Existing content such as contacts and SMS messages will remain, while the new content will be added to your new Samsung Galaxy device.

  • When I transfer apps using Smart Switch, does it transfer progressive content as well? For example, if I have been playing Angry Birds® for six months and I’ve cleared nearly all the screens, does that information get transferred along with the app itself?

    No, the app is simply reinstalled, not reinstated.

Was this content helpful?

213 people found this helpful.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon - Fri: 8AM - 12AM (EST) / Sat - Sun: 9AM - 11PM (EST) Sat - Sun: HOME APPLIANCE CLOSED Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung Care Pro.


Help with your order

Send us your inquiry and we will respond within 24 hours.

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Send us an Email

We’ll respond within 24 hours of your request.

Question about a promotion?

Learn more about Samsung promotions.