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What do I do if the Smart Switch for PC/Mac® tool fails to launch?

• Smart Switch Mobile only partially supports iCloud® backups made using iOS9.
• If you created a backup using iOS9, you will be able to transfer your Contacts, Calendar, Photos, and Videos only.
• To transfer your remaining content, please connect to your old device using an OTG cable or Smart Switch for PC/Mac.

If you experience difficulty installing Smart Switch on your computer, check the following:

    1. Confirm your computer meets the recommended system requirements:

    2. Make sure you are using the latest version of the tool. The latest versions of Smart Switch for PC/Mac can be found at www.samsung.com/smartswitch.

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